The member at the location did not tender my payment on the cash registerThe member at the location took a cash payment and handed me a receipt and sent me on my wayWhen I called into the location the next day and the individual who I purchased the flute from did not want to work with me then when I escalated to the manager or owner I was refused assistanceOnly after leaving feed back on my experience, a month later was when I received a response that they would allow me to exchange the fluteThe full experience has been nothing but negative and I have felt like I had been bamboozled and over looked as a consumerOnly a full refund of $will remedy this experience Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
The information provided by *** *** is inaccurateFirst, the sale was entered into our computer system and all taxes were paid and warranty information storedSecond, When *** *** called and spoke to me I asked him to come in and we could work something outHe told me he would be down and I waited all day for him, even skipping lunch so I would not miss himHe never showed up that day, or any other day
[redacted] contacted us and we offered to exchange the flute for one he would like better. We have a clearly posted sign on our register that states no cash refunds, credit or exchanges only. [redacted] test played the flute for an hour before he decided to purchase the flute. He...
bought a $1900. Flute for $600, which is $300 below our cost. We are and would be happy to exchange it for a one he would like better as we expressed to him.
The member at the location did not tender my payment on the cash register. The member at the location took a cash payment and handed me a receipt and sent me on my way. When I called into the location the next day and the individual who I purchased the flute from did not want to work with me then when I escalated to the manager or owner I was refused assistance. Only after leaving feed back on my experience, a month later was when I received a response that they would allow me to exchange the flute. The full experience has been nothing but negative and I have felt like I had been bamboozled and over looked as a consumer. Only a full refund of $600 will remedy this experience .
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
The member at the location did not tender my payment on the cash registerThe member at the location took a cash payment and handed me a receipt and sent me on my wayWhen I called into the location the next day and the individual who I purchased the flute from did not want to work with me then when I escalated to the manager or owner I was refused assistanceOnly after leaving feed back on my experience, a month later was when I received a response that they would allow me to exchange the fluteThe full experience has been nothing but negative and I have felt like I had been bamboozled and over looked as a consumerOnly a full refund of $will remedy this experience Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
The information provided by *** *** is inaccurateFirst, the sale was entered into our computer system and all taxes were paid and warranty information storedSecond, When *** *** called and spoke to me I asked him to come in and we could work something outHe told me he would be down and I waited all day for him, even skipping lunch so I would not miss himHe never showed up that day, or any other day
[redacted] contacted us and we offered to exchange the flute for one he would like better. We have a clearly posted sign on our register that states no cash refunds, credit or exchanges only. [redacted] test played the flute for an hour before he decided to purchase the flute. He...
bought a $1900. Flute for $600, which is $300 below our cost. We are and would be happy to exchange it for a one he would like better as we expressed to him.
The member at the location did not tender my payment on the cash register. The member at the location took a cash payment and handed me a receipt and sent me on my way. When I called into the location the next day and the individual who I purchased the flute from did not want to work with me then when I escalated to the manager or owner I was refused assistance. Only after leaving feed back on my experience, a month later was when I received a response that they would allow me to exchange the flute. The full experience has been nothing but negative and I have felt like I had been bamboozled and over looked as a consumer. Only a full refund of $600 will remedy this experience .
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]