Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @cei.services Unfortunately, it is true the Buyers transaction did not closeHowever, we cannot unilaterally close a transaction with outstanding conditionsIn this case, Mr [redacted] 's loan funds were not inEscrow merely signs loan documents with the Buyer as a courtesy to the lenderThe loan documents signed were done so at our office, however we, as escrow, have no control as to when the lender will fund the loanSigning docs is usually day of a 2-day process The Buyer's lender did not fund this loan until May 2, therefore without money from the Buyer's lender, escrow cannot closeWe are at the mercy of the lender, as are all parties in the transactionSince such time as this complaint was initiated, the transaction has since funded and recorded Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @cei.services Unfortunately, it is true the Buyers transaction did not closeHowever, we cannot unilaterally close a transaction with outstanding conditionsIn this case, Mr [redacted] 's loan funds were not inEscrow merely signs loan documents with the Buyer as a courtesy to the lenderThe loan documents signed were done so at our office, however we, as escrow, have no control as to when the lender will fund the loanSigning docs is usually day of a 2-day process The Buyer's lender did not fund this loan until May 2, therefore without money from the Buyer's lender, escrow cannot closeWe are at the mercy of the lender, as are all parties in the transactionSince such time as this complaint was initiated, the transaction has since funded and recorded Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)