CIGNA

Thank you for forwarding this complaint to Cigna. Please be advised a written response was sent to the customer on 4/30/2015 and again today (6/4/2015).Charlene V[redacted]Executive Office Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Cigna is reviewing this matter and will respond with additional information.  We take patient confidentiality seriouslyProtecting our customers’ personal health information is critical. So much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an...

individual’s private health information (PHI). Because this matter requires that we look into personal information, we need [redacted] to give us permission to share our findings with the Revdex.com. [redacted] can grant this permission by signing the attached Authorization for Use and Disclosure form. Erica *. M[redacted]Executive Office Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for this information.  I am having this reviewed by the account manager.  Once resolution has been reached, customer will be contacted.
 
Thank you,
Kelly Mertz

[redacted] HHHH[redacted]




4:02 PM (3 minutes ago)










tome




 
 
 
 
 
[redacted],
 
I sent an electronic response/update to the Revdex.com earlier today under Revdex.com # [redacted] in error. The response that I sent does not apply to this Revdex.com. Please disregard.
 
Revdex.com [redacted]
[redacted]
 
We are still working on the Revdex.com for [redacted] and hope to bring it to resolution in the next few days.
 
[redacted] CTT+ 
Executive Office Advocacy Team
Executive Office of the President
Cigna
Phone: ###-###-####
Fax: ###-###-####
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I just received another delivery {order number [redacted]} and was charged $12.87.  Generic medications require a zero co-pay
Regards,
[redacted]

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and the customer was contacted on 10/25/2016.Erica M[redacted]Executive Office Advocacy Team

Hello,This complaint was received by Cigna's Executive Office Advocacy Team. We will research the issue and follow up with the customer directly.Thank You,Rafael P[redacted]

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and I have contacted the customer on 10/14/2016. The issue has been resolved.

Thank you for this information.
A written response was mailed to the customer on August 3, 2015.
Thank you,
Nicole P[redacted]

Please be advised a final response was sent to [redacted] on 3/20/2014 via mail. Cusotmer may reach out to Cigna Dental for any further concerns.
Thank you.

Acknowledgement Letter along with Authorization for Disclosure of Protected Health Information form sent to customer on 02/07/2017.Charlene V[redacted]Executive Office Advocacy Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed...

Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: When was the issue of money being taken from my account without my authorization ever resolved? My account was in the negative because that mistake and I was never returned what I am owed. If the rolls were reversed and I owed your company money, you people would've sent my account to a collection agency by now. An incompetent firm with apathetic, insincere employees screws me over, and all I'm offered is a mediocre apology with no assurance of repayment. The issue was "addressed," but not RESOLVED.
Regards,
[redacted]

Claimant’s
Name: [redacted] Policy
Number: VDT [redacted] Policy
Holder: Lake County Board of County Commissioners NAIC
Number: [redacted] CGI
Incident Number: [redacted] CGI
Matter Number: [redacted] Underwriting
Company: Life Insurance Company of North America Dear
Ms. [redacted],We
are...

writing in response to your March 28, 2016 inquiry regarding Mr.
[redacted]’s Short Term Disability (STD) claim. Mr. [redacted]
is covered under his employer’s STD Policy VDT [redacted], which was
underwritten by Life Insurance Company of North America (LINA) and
issued in the state of Florida.We
understand that Mr. [redacted] is concerned with the time it has taken
to complete the review of his STD claim. Mr. [redacted]’s claim was
received on March 14, 2016. On March 22, 2016, our claim manager
discussed the details of his claim with him, and we obtained the
verbal authorization necessary to request medical records from his
provider. Records needed for our review were then requested from Dr.
Austin.Upon
receipt of Mr. [redacted]’s complaint to the Revdex.com,
our STD claim team was contacted to verify if all information had
been received and a decision could be reached. Our STD claim team
confirmed that information was still needed from Dr. Austin. As of
April 1, 2016, a response has been obtained and Mr. [redacted]’s
claim is currently being reviewed by our STD Claim team. Mr. [redacted]
will be promptly notified of the outcome of our review, once a
decision has been reached. If additional medical information is
required from his providers, he will also be notified of this fact. As
Mr. [redacted] was advised in our March 21, 2016 letter, if we do not
receive the requested information necessary for this review by May
10, 2016, it may result in an extension of the time period required
to make a decision, or our decision may be based on the available
information on file. Should you have any questions or would like to
discuss this matter further, please feel free to contact me directly
at (412) 505-7184. Sincerely,Eric
F[redacted],Compliance
SpecialistCGI
Consumer Advocacy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no...

reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and is working with customer towards resolution.  Additional Time is required.Charlene V[redacted]Executive Office Advocacy Team

We have sent a written response to the customer in regard to Revdex.com # [redacted]. The customer should receive the letter within 5 days.

We have sent a response to the customer in regard to Revdex.com# [redacted]. The response was sent today.

Thank you for forwarding this complaint to Cigna. Cigna has
reviewed this complaint and is working with customer to resolve.
 
Charlene V[redacted]
Executive Office Advocacy Team