Cigna HealthSpring

Per letter from Cigna: [redacted] has stopped them from accepting enrollments due to their business practice as follows: Not conducting sufficient outreach to providers and customers to obtain information needed to make an appropriate decision regarding drug coverage Incorrectly denying drug coverageFailing to provide customers with a one-time temporary supply of a drug (also known as transition supply), Failing to process requests for drug coverage correctly and /or on a timely basis, Providing inadequate or incorrect information in beneficiary communications and Failing to have a effective [redacted] program

My wife and I are current customers and have constant problems with customer services rep.'s who seem to have either no answer to a problem or different answers depending on the day you callThe are extremely slow to respond to mailed complaints, if they respond at allThe need a web site with e-mail addresses for various issues! The also need to require employees who send out customer letters to sign those letters with their name instead of using "Billing Department" or "Customer Service" as a signature, so you can reference the people who give you information (right or wrong)

Per letter from Cigna:
[redacted] has stopped them from accepting enrollments due to their business practice as follows:
Not conducting sufficient outreach to providers and customers to obtain information needed to make an appropriate decision regarding drug coverage.
Incorrectly denying drug coverage. Failing to provide customers with a one-time temporary supply of a drug (also known as transition supply),
Failing to process requests for drug coverage correctly and /or on a timely basis, Providing inadequate or incorrect information in beneficiary communications and Failing to have a effective [redacted] program.

Cigna HealthSpring shouldn't be allowed to operate within the USA; perhaps deep in the jungles on the Congo. They just don't give a darn about you & tell you that in so many words all the time. After awhile you wonder how one company can make so many errors in judgement. They will try to delay the shipments and question the medication even if you've been taking the same medication for 10 yrs and used 100 different pharmacies in the past none of whom questioned anything about the same medicine and the same dosages. Cigna told me that they automatically reject all 1st claims so the customer is always having to beg their case. This company shouldn't exist. [redacted], **

I cannot say anything positive about Cigna Healthspring. I have had nothing but problems with them. They are not paying my father in law's bills. Their supervisors will not return my calls. It has been a nightmare. I would never recommend Cigna to anyone.