CIGNA Corporation

Review: Cigna gave incorrect information regarding our benefit coverage.

My wife called around the end of 2013 and wanted to know if a doctor we wanted to see for an eye exam was contracted in network with Cigna. She was told they were and we would just be responsible for the copay.

Received explanation of benefits denying the claim. Called to find out why and they stated that the doctor is only covered for surgery not eye exam.

We have appealed it and they will not honor their "misquote policy". This is very unethical and we should have this covered since we were misinformed by a customer service representative.Desired Settlement: We would like Cigna to reprocess the claim and cover new patient eye exam/refraction fees totaling $225.00

Business

Response:

We are actively working on this complaint and have been in contact with the customer via phone. We hope to bring this to some type of resolution next week. Revdex.com complaint # [redacted].

Review: Change in payment options resulted in my electronic payment not getting paid and me !osing my life insurance.

Company changed to electronic payment, I sent my 3 month payment and 2 months later was sent a !etter stating due to nonpayment my insurance was canceled. Contacted the company and they admitted having electronic problems but the only way to be re-instated was to fill out a medical questionnaire. Have had this insurance for 7yrs since working. Later diagnosed with problems putting me on disability. Was given the option to continue my insurance and did. Now, because of there inability to collect my payment on a new system I am being told the only way to be reinstated is by a health questionaire? I feel this was done intentionally and there may be others who were affected.Desired Settlement: I would like the option of continuing payments and to be reinstated on my same policy

Business

Response:

I have been advised that a written response has been faxed to the Revdex.com today.

Business

Response:

Please see attached business response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I didnt receive a script and unauthorized charge on credit card

never received rx. called in to place order for new rx and authorized a $20 charge for an rx NOT $120 now causing my account to be negative and bounce several withdrawals...Desired Settlement: refund of $120 and bounced fees

Business

Response:

Thank you for this information. I will review concerns and reach out to the customer directly.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

never received medication claimed to have been delivered.

Regards,

Business

Response:

Final outreach to customer was made advising of completion.

Review: I had an appointment on 07/10/2014 with an out-of-network opthamologist specialist for follow up to refractive surgery and ongoing Amblyopia issues with my eyes and submitted the proper claims paperwork to CIGNA health insurance specifically noting I paid the specialist upfront and that reimbursement should be sent directly to me. CIGNA entered the information incorrectly in the system with the wrong service date (01/10/2014) causing the claim to be denied by their system (citing too long had passed since the date of service and the claim submission) multiple times. I made multiple phone calls and resubmitted the paperwork specifically asking that the service date be corrected resulting in more repeated claim denials and/or no action taken despite promises from several CIGNA reps of "expedited action" to correct the listed service date in their system and escalation of the claim. On 10/6, I finally requested to speak with a supervisor (Charlene V.). The supervisor in turn assured me that the claim service date would be corrected and finally processed on an "expedited" timeline and that she will personally call back with updated status. Unfortunately on 10/9, I learned from the supervisor (after my calls to her to spur a response) that the reimbursement check was incorrectly sent to the provider. She then promised to call the provider to stop payment and re-issue new checks. On 10/14, again after my call to the supervisor to request a response, Charlene called back to advise that she spoke with the provider to stop payment on the check and that a new check would be cut and sent to me within 48 hrs and that she will call when sent out. By Friday, 10/17/2014, I had received no updates from the supervisor and again called to ask for status - she advised that the new check had not yet been cut and that sometimes checks issued directly to the customer (vice provider) get issued on Fridays/Saturdays and promised once again to call back with a status report on Monday, 10/20/2014. This will be over 3 months since my service and claim submission and is not an acceptable way to run a business, especially for a health insurance company that collects sizable premiums on time from me every month. The many issues I've had with this claim are a direct result of multiple mistakes made by CIGNA - listing an incorrect service date and sending payment to the provider despite being notified in writing and verbally that payment needed to be sent to me.Desired Settlement: Process the claim correctly and send me the overdue reimbursement check I am entitled to. In addition, it would be nice if I received additional compensation for all of my wasted time and stress in trying to correct their mistakes.

Business

Response:

Hello,Thank you for this information.I will research the issue and reach out the to the customer once complete.Thank you,Nicole P[redacted]

Review: CIGNA has repeatedly failed to follow thru on payment for a medical claim even after repeatedly providing them with the proper information they requested, repeated follow up calls confirming they have the proper information, and repeated claims that they are working on it. This process has gone on for over TWO YEARS. The unpaid claim then went to collections and has negatively affected my credit report. They are an awful, incompetent company that everyone should be wary of.Desired Settlement: I would like them to pay the claim and then offer me compensation for the damage they've done to my credit rating.

Business

Response:

Good Day,

The customer has been contacted and the claim issue has been resolved.

Thank you.

Review: Cigna had website issues and it caused their billing system to get parkway through the billing confirmation and the the website would crash. As a result I tried to re-enter the payment information and I later found out that each time it crashed, I was in fact billed. I ended up being billed 3 times as a result of their faulty website.

I called the customer service and was told that if I wanted to cancel 2 of the charges, meaning that 1 would still go through in order to pay for my health insurance, I was going to be assessed a $45 stop payment charge on the other 2 payments. So even though I was going to pay off my bill, they still wanted to charge me the $45 dollars to cancel the other 2 payments or I could let all 3 payments hit my checking account, resulting in charges of over $1000, and then they could refund me at a later time.Desired Settlement: I would appreciate if this happens in the past that I do not have to choose between making 3 payments or else having a $45 charge assessed to me even though I am still making my payment on time.

Business

Response:

Hello- Thank you for your inquiry. This is being reviewed and an outreach will be made to the customer upon completion. Thank you.

Review: My life insurance was canceled after payment of premium was made by due date. Other issues are involved. Appealing their decision.

I have paid my life insurance premiums on time for over 16 years. I now have stage 4 cancer and have not been physically able to take care of my obligations. The statement on the invoice says that premiums would be paid from the cash value until depleted. There has been no information provided about how much cash value was available. I am trying to put my house in order, and I am appealing their decision to cancel my policy, and wish to have my policy reinstated.Desired Settlement: I realize that reinstating my policy is the decision of CIGNA, but I am appealing to your better angels and reinstate my life insurance. I have since made my wife my Power of Attorney, and will be able to get payments to you on time. The policy is only $20,000.00, and I'm sure I have paid the face amount in premiums. I just want to be able to leave my family a little help in paying my very expensive health bills.

Finally, I feel that CIGNA provided a false sense of security in that their claus

Business

Response:

May 14, 2014Dear [redacted],This letter is in response to your inquiries regarding the above captioned matter on behalf of [redacted] Life Insurance Company, a Cigna company (Cigna).[redacted] Systems, LLC, [redacted]), is the third party administrator representing. [redacted] Life Insurance Company on the group insurance coverage for the above referenced policy.We have reviewed their findings relating to this matter and concur with both their explanation and final decision. If you have any questions feel free to contact me. -Sr. Compliance Associate

Review: I have not received my $225 insurance claim from CIGNA for dental services that I paid out of pocket. CIGNA has continually sent the claim check to my dentist and not me. I have experienced this problem for several years. I called CIGNA on February 25 to confirm where I should sign the claim form to ensure that I am paid directly, and explained this issue has occurred previously. I faxed the claim form March 4 and the check was paid and sent to the dentist. My dentist did not cash it and returned it to CIGNA. I learned this when I called CIGNA. They told me I signed the wrong line on the form, although it was the line I was told to sign (by them). I refaxed the form, now signing on what was confirmed is the correct line. I see on their website under my account that the payment is pending and it again in error will be sent to my dentist. I called them again on March 25. Customer Service was unable to help and unable to provide any explanation as to the error on the web page - they denied the error. I have attached it for you. They also claimed the dentist has not returned the check. They also promised a customer service manager would contact me in 30 minutes after I waited on hold for a manager. No one from CIGNA has called me. I am in limbo here and paid upfront $225 on February 19. This error also occurred 6 months ago and previously. was told the previous 2 times that I filled out the form correctly and they did not know why the dentist was paid. I have called about this recent issue 3 times and would like your help on a resolution. Thanks.Desired Settlement: I am owed the $225 payable directly to me.

Business

Response:

Good day,

I've called the customer and left two messages explaining the outcome of the review. Payment has been issued to the customer.

Thank-you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They have paid me. Thanks for your help!

Regards,

so far I am not pleased. I agree, they are quick to take your money. I PAID for a policy in November and they double charged me! I got a refund for one policy. It's now December and no ID cards, and my SSN cannot be used to locate my plan either. They put me on hold for over 4 hours, and no one has any answers! I want my ID #'s, policy #, and COMMUNICATION form them or my money back as this is nonsense! How do I know my policy even exists, just because "leadership" says it does? If I don't get my Id cards soon, I will be filing a complaint to get my money back.

Review: My OB office had called CIGNA to confirm if insurance had covered a procedure I needed done. The OB office was told by CIGNA that they did indeed cover the service 100%, so we performed the service after verification. A few months later, I received a bill from the OB saying that my claim was denied and I was responsible for 100% of the charges. I attempted to call CIGNA multiple times to find out what the issue was with miscommunication. Every person I talked with over the phone said the procedure should have been covered, and when they said they'd get back to me, I never heard from that representative. I attempted on at least 15+ occasions since June 2014 for a resolution to this issue. I've faxed copied of the EOB to them, talked with the dispute department, and even management, but nothing is resolved. Every time I call CIGNA, they have little record of me even calling on the issue. Lately, I've only been able to leave messages with the dispute department. The biggest issue I have is that each representative keeps saying "I should has been covered," but then nothing gets done.Desired Settlement: I would like someone to finally look into the issue and either cover the bill that was originally told was covered or at least tell me the reason why the procedure was not covered. The runaround I have been given is ridiculous and rude. I despise having to call the company now because NOTHING GETS RESOLVED!!!!!!!

Business

Response:

Hello, This complaint has ben received by Cigna's Executive Office of Complaint. We will follow up with the customer for resolution. Thank You,Rafael P[redacted]

Review: My wife and I are trying to get a breast pump Medela pump in style advance through care centrix which would get it through [redacted]. When she called a few weeks ago they requested which brand she wanted and she asked for the Medela pump in style advance. After finding a carrier,( [redacted]), they said it would take 10 weeks because of back order. When she called yesterday the [redacted] rep said to call back by Monday (4/15/13) to let them know to order or if we were buying one out of pocket. My wife called 4/11/13 to order the Medela Pump In Style advanced and was told they no longer allow consumers to choose what brand to order due to a recent policy change. I spoke with a rep from [redacted] and Care centrix today ( [redacted]) and they informed me the policy changed on monday the 4th but when my wife spoke with them today the 11th of april they said it changed yesterday the 10th. I spoke with several reps from Cigna [redacted] ( spelling) and [redacted] between 3:00 pm and 5:00 pm. [redacted] informed me that I can buy one out of pocket at a in network provider or pharmacy and get reimbursed for the pump. She said I needed to fill out a medical form and provide a prescription and a reciept. I called back and spoke to [redacted] because I couldn't find the form online and to verify the reimbursment program and she told me what [redacted] had informed me with. I asked if I could buy from [redacted] because no pharmacy or provider by me carried them. [redacted] informed me I can buy from [redacted] I wanted to make sure I had everything covered and to verify that it was 100% covered and was no cap I asked her as an example, if I paid $900 for the pump I would get reimbursed 100% and she said yes. I spoke with [redacted] at 5:10 pm 4/11/13 to find the form since destiny said it was online, she resolved my issue and walked me through on finding the form. After reading the form because it stated I needed a billed invoice and Cigna wouldnt accept a reciept, I called back and spoke with [redacted] or a [redacted], 5:17 pm 4/11/13 and she said that the reimbursment wasn't available and that I would have to go through care centrix. She informed me she looked through the notes from the previous calls, [redacted] and [redacted], and all they put down in the notes was a call about benefits. Prior to today around the first contact my wife made a few weeks ago, we had purchased medela supplies( bottles, nipples, etc) and cleaned and sanitized them since we were told we can get the Medela pump in style advance. We can not return these items to the store. Due to the "policy change" and we cant request the brand we would like, there is not guarantee we would get a medela pump in style advance, our supplies we bought wouldnt be of any use with any other brand.Desired Settlement: I would like either care centrix to honor their word and send me us a medela pump in style advance or Cigna to reimburse me the amount of a new medela pump in style advance.

Business

Response:

A response will be sent to the customer today in regard to Revdex.com [redacted]. All concerns have been addressed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I was not given what was promised by Cignas customer service.

Regards,

Review: 1. On 10/22/13 I went to the dentist and was told I needed a crown. 2. The dentist contacted Cigna and was informed that it was covered 3. I had the work done and paid the 50% 4. The dentist submitted the claim to Cigna. 5. The claim was denied due to a 12 month waiting period. 6. On 2/28/14 the dentist contacted Cigna, Peggy in Provider Relations. They were told that I had 4 different policies with no lapse in coverage and that the would be "no lapse in provision" 7. Cigna did not pay the dentist 8. I contacted Cigna and was told that because I went from COBRA coverage to Individual coverage the 12 month waiting period would apply. I specifically asked about the 12month waiting period when I enrolled and was told by the Agent it would not apply due to my previous coverage. I believe Cigna incorrectly dealt with this claim for the following reasons. Cigna incorrectly informed the dentist Cigna is applying the 12 month waiting period incorrectly When I opened the Individual Insurance with Cigna I was told I would not have a waiting period because I was covered by Cigna the previous year.Desired Settlement: DesiredSettlementID: Refund

Refund $438 that I paid the dentist. I believe this should have been covered per the dental plan but was denied. See Complaint description.

Business

Response:

Thank you for this Inquiry- this was received on 8/29/2014. Resolution will be sent to the customer directly. Thank you, Nicole P[redacted]

Review: My son [redacted] was born 6/1/2014. I immediately called from the hospital to Cigna to add him to my medical plan. Cigna has no record of this and claims I was only calling to change my address. I did end up changing my address on the call, but that was not the primary reason for calling. In mid July we found out that our son [redacted] was not covered by insurance. We had insurance cards for him, Explanation of Benefits (EOB) documents, etc. so we believed he was covered.

We have been trying to add [redacted] to our existing coverage for over a month now. I have personally called 4 times and my wife has called as well. My health broker has called and emailed Cigna.

We continue to pay out of pocket for expenses while Cigna stalls and delays. Each response is worse than the one prior. The coverage will start further and further in the future and old expenses will not be covered. We are told to submit applications and then never hear back. We are told to provide information and still he is not added.Desired Settlement: Our outcome is reasonable. We want our son covered back to his birth date. We want insurance cards issued for him that are accurate and that work. We want our EOBs re-processed as if he had coverage all along. We will pay any premium increases that should have been applied had he been added correctly. We simply want a reasonable person to work directly with us. Just because they keep delaying action doesn't mean we should suffer for it.

Business

Response:

Thank you for this inquiry, it was received 8/29/2014. Resolution will be sent to the customer regarding these concerns. Thank you, Kelly M[redacted]

Review: I thought I was paying for life insurance after I left the company [redacted] and they have not sent me a bill or notice or anything

I thought I was paying for life insurance andthey haven't sent a bill lately I want to know if I have life insuranceDesired Settlement: I want to reinstate my insurance

Business

Response:

August 18, 2014Dear [redacted],This letter is in response to your inquiries regarding the above captioned matter on behalf of [redacted] Life Insurance Company, a Cigna company (“Cigna”).[redacted], LLC, ([redacted]), is the third party administrator representing, [redacted] Life Insurance Company on the group insurance coverage for the above referenced policy.We have reviewed their findings relating to this matter and concur with their explanation related to the issues raised by [redacted]. If you have any questions feel free to contact me directly.Sincerely,Kristen D[redacted]Sr. Compliance Associate

Review: [redacted], my wife visited a Doctors office. Cigna stated that since a Nurse Practitioner billed the visit and not a Doctor, that the cost was not covered by the plan. The Office or clinic was in the network and the plan states the visit should have been covered.Desired Settlement: Cigna needs to credit the cost of the visit to my Cigna [redacted] and cover the cost of the visit under the plan.

Business

Response:

Thank you for this information. We will contact the customer directly. Thank you,[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

The business just stated they would contact me. No settlement no justification or explination of the error.

I have not hear from them in writing or any other way.Regards,[redacted]

Business

Response:

Hello,I have spoken to the customer to address the issue. Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am waiting for the response to be in writing and received the credit.Regards, [redacted]

Review: I called Cigna at the beginning of April when I began seeing a nutritionist for an eating disorder. A Cigna service rep told me that since there are no nutritionist within 25 miles of me (as per my agreement with them) that I could get an Out-of-Network acceptance, all I had to do was have the [redacted] (the location where [redacted], my nutritionist works) contact Cigna.

When [redacted], the insurance manager at the [redacted], contacted them, Cigna said I needed a physician referral, which I received about 1 week later on April 12th. When my physician called Cigna the first time to hive my referral Cigna said they couldn't do anything. I asked her to call again and this time Cigna said it was a behavioral health issue so the [redacted] would have to deal with it. I told [redacted] from the [redacted] so [redacted] called again and Cigna said this time it was a medical issue.

I called after this and spent 3 hours on the phone with Cigna trying to get this figured out. After being hung up on three times and dry transferred several more times, I went between medical and behavioral health representatives 3 times. Finally, someone from medical let me talk to an acceptance representative who got all my information and said they would have to do some research. I received a call about 2 hours later, while I was in a nutritionist appointment, from a guy who said this was a mental health issue.

I am getting very frustrated because Cigna cannot give me straight answer. I deserve to get my nutritionist appointments covered or at least partially paid for. I feel like I am being discriminated against for having an eating disorder and its not fair.Desired Settlement: I want Cigna to figure out if this is a mental or medical issue and keep to what they said they would do. I'm getting annoyed with being transferred back and fourth with no definitive answer.

Business

Response:

As of 06-04-13 we are still actively working on Revdex.com complaint # [redacted]. We do not have a resolution as of today.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Still waiting on a resolution.

Regards,

Business

Response:

A response has been sent to the customer today in regard to Revdex.com complaint # [redacted]. We previously contacted the customer to let her know that there would be a delay. This has been resolved.

Consumer

Response:

I heard back from [redacted] in a letter June 13, 2013 stating "service rendered on April 5, 2913, April 9, 2013 and April 15, 2013" would be paid for. I paid a total of $190 for these three sessions ($80 for April 5, $70 for April 9, and $40 for April 15). Since this letter a payment was to be made within 15 days of the letter sent. The payment was to be made to [redacted] and credited to my account there. I have only received a credit of $50, meaning Cigna still owes $140. I tried calling Cigna and have not heard a response back from them.

Business

Response:

I contacted [redacted] this morning in regard to her concerns. I have given her an update, this issue has been resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they follow through. I spoke with Cigna this morning they said they just mailed a check out to the [redacted] for th correct amount.

Regards,

Review: My injury turned out to be a Workers Comp case. Services were paid in full by my private insurance and me. Once it was determined it was a WC injury my Claim Case Manager sent a letter to this office requesting immediate reimbursement to me for any out of pocket expenses. It is against [redacted] Labor Code, to solicit payment from the injured worker. I never heard from them so I sent a letter a month later and still no response. Another month has passed now and still no response or communication.Desired Settlement: DesiredSettlementID: Refund

I'd be satisfied with a full reimbursement for all deductibles and co-payments paid by me.

Consumer

Response:

Review: I fell down the stairs, went to the ER the next day, and was referred to a DR. Cigna wouldn't pay claiming my FALL was preexisting. Impossible!

On April 14th 2013, I fell down the stairs and according to the ER, broke my vertebra. They sent me to a doctor. My insurance company refused to pay any of the bills claiming this was a preexisting condition. I filled out a paper and faxed it to them 3 times disputing this. It is impossible for me to have this be preexisting. Now I have bill collectors harassing me daily about bills I cannot afford. Why did I pay for health insurance every week when the insurance wouldn't pay for me the ONE time I needed it. Obviously, the company is a cheat.Desired Settlement: I want them to pay my bill like they should have from the very beginning.

Business

Response:

Thank you for this information. I have reached out to the customer to go over resolution.

Review: Cigna Healthcare is denying us the coverage we deserve.

Our son [redacted], has pain in his back. Searing pain that makes it uncomfortable to sleep and that actually makes his chest hurt. The pain, he has said, is hard to bear. We brought him to a physical therapist (PT) here in New Jersey, but when he went back to school at [redacted], he began seeing a PT there and he is finally beginning to get relief. It was neither a fast process nor inexpensive. Cigna doesn’t pay for PT until the patient has reached their $1,500 deductable. We had to pay that out of our salaries (while still paying for healthcare).

Now, just as he’s reaching this deductable level, Cigna has decided he will not be covered and we will never be able to get reimbursement because their service, Orthonet, has decided it is a “chronic” condition. This was decided by an [redacted] doctor who never met or examined my son, nor spoke to him.

This is Cigna trying to save money by denying claims, and it’s a “Catch 22.” They allow a certain amount of visits, say 30, but if you’re not better by the time you reach your deductable, it’s a chronic condition and they won’t pay. This is just wrong and should be illegal or at least not allowed.

We ask for your help. We beg for your intervention. All we want is for Cigna to pay their 80% after the deductable. It’s almost the end of the year and it’s not that much money for them.

[redacted] and [redacted]

Group#[redacted]

ID#[redacted]Desired Settlement: Payment of claim.

Business

Response:

Good Morning, This complaint was received by Cigna's Executive Office of Complaints. We will be following up directly with the customer for resolution. Thanks, Rafael P.

Review: I'm just trying to get reimbursement for two flu shots ($63.98) administered by [redacted] while my wife and I were covered under Cigna Insurance. I feel like we're being jerked around and pushed off and messed with by an incompetent company, as the company is wasting more time fooling around than it's worth to just have paid the $63.98 outright.

Two flu shots received at [redacted] 1/16/2013, one each for my wife and I while covered under Cigna Insurance. Total of $63.98 was paid out of pocket.

Claim forms filled out with Cigna assistance and faxed in early February 2013. Had to go back to [redacted] and collect a bunch of information, some of which had to be mailed to us and was not available over the counter.

I was told the two faxed claims were received and sent to processing by a Cigna employee over the phone. After not receiving anything for a few weeks, I followed up and was told there were no records in the system for my claims. They must have been lost.

Claim forms re-faxed in. Waited and a week later, claim forms rejected due to a missing "Procedure code", which wasn't required the first time around. Called in again and again trying to figure this out. Turns out flu shots don't need procedure codes and the forms were wrongly rejected. So they were re-submitted for processing. I was told they should go right through and I would receive a check for all but about $10 of the $63.98.

Received a check for one of the two claims for $11.48 in April 2013, which was lower than what I was just told. I called in about this and the other claim and was told that I would be reimbursed more fully for this one and that [redacted] was paid by Cigna for the other one, even though I did NOT sign the paperwork to reimburse the provider ([redacted]) on either claim form, combined with the fact that I made it clear that I had already paid [redacted] out of my pocket. They promised me that they would send me a check to cover the other claim form too, but I've been told so many promises only to have them come up short.

So far I've had to call them about 14 times on this issue, which has been going on for over two months. Either Cigna is the most incompetent company out there, or they've developed a very sophisticated way to jerk around with people to put off processing claims. The only trouble is that they waste more time in delays with representatives over the phone and what not than it is to just pay the claim.Desired Settlement: Finish processing both claims immediately and pay out the $50 or so as promised. Two-plus months is far too long to take to process two $32 flu-shot claims.

Business

Response:

Our final response was sent to [redacted] on 4/30/2013. He did not return an authorization for release of information, therefore we can't advise of the outcome of our research.

Thank you.