Ciao Bei Bella Hair & Nail Salon LLC

First of all I did not offer him $to keep it out of courtWe offered to send it in and try and fix it at ARO*** went on his own and did the upgrade and expected us to pay for his upgradeI said we can't do that and we would of sent the phone off to get fixedHe rejected that and wanted compensation for his phone and I offered him $for his troublesHe said he is taking me to small claims court and I said fine the offer is no longer valid and I'll see you in court if choose to fileHe claimed he never signed anything and I mention I am looking at it as we speakHe eliminated any chance to fix the phone by doing the upgrade and that phone in question is no longer available

I am rejecting this response because: no attempts were made to rectify the situation from batteries bulbs plus, they did offer to send my phone off to another state but I need a phone because I have children so I can’t wait a week to get a phone back because they ruined it. I was forced to go to Verizon and get a new phone. My phone was not damaged either, it worked just fine before they took it apart and put a faulty screen on. 2 employees told me this has been a issue with other customers too. Verizon said they ruined a ribbon while replacing components. They claim 180 day warranty on workmanship and phones but have not received any offers other than 150 cash to keeep it out of court. Thank you for assisting me in this so hopefully I don’t have to dish out more money to go to court

08/18/2017   Revdex.com of Minnesota and North Dakota 220 S. River Ridge Cir. Burnsville, MN 55337   Compliant Id: [redacted] ([redacted])   In regards to [redacted] complaint against Batteries + Bulbs store #[redacted] in Bismarck, ND. Mr. [redacted] complaint is not valid. He came...

in with his phone damaged and we only replace components nothing with ribbons or the motherboard etc. He is correct his phone had some issues and we were attempting to correct. We contacted our corporate office Ascent Repair Office in the Milwaukee, WI area and they recommend we send the phone into them for repair. If this phone is unrepairable we have a vendor we can purchase replacement phones at a good rate for our company. Mr. [redacted] came back with a copy of his invoice for a phone upgrade. I told him we were working on fixing his phone but he was rude and made negative remarks about my employees. I mentioned we would have replaced his phone if that was the final determination of Ascent Repair Office but he went and did the upgrade on his own. So now the phone in question is gone and unable to fix. I did mention that I was not going to reimburse him for his upgrade as he did that on his own. I did mention I would compensate him $150 for his troubles but he wanted full reimbursement and nothing less. I mentioned I would not do that and he mentioned taking me to Small Claims Court and I said fine see you in court. We provided many opportunities to remedy the situation but he went on his own accord and now it’s after the facts. If you need anything else from me or any other questions please feel free to contact me at the below information. Thanks.   Take care,     Bill [redacted]