Dell has been harassing me for a payment of an invoice that was returned to themThey keep terrible records and have been calling for months threatening me to return an item they received in SeptemberAfter complaining about this, they confirmed they received the item back in September and closed the caseThey are now harrassing me to pay for the returned itemThey were supposed to send an exchange that was cancelled by them for whatever reasonThey now say I owe $
I purchase a 17,inch computer from dell.Which was sold on [redacted] .It was supposed to have LIFTIME anti Virus protection and Support from DELL.Dell says we never offer this and we will not help you.My laptop crashed and now they would not help me get back the info I lost.DELL advertise there laptop on ***.I would not have puchase this if they where not going to back there product
[redacted] ***I ordered a laptop computer from the Dell Outlet It was supposed to have a solid state Hybrid drive I even received an email confirmation from Dell saying that my order was a laptop with a solid state hybrid drive I called customer service They told me to return the laptop and they will send me another laptop with the right drive I return the original laptop and get another laptop with the same regular 500GB HDD Not the hybrid drive that I ordered I call customer service to complain and they tell me that I did not order a laptop with a hybrid hard drive I am speaking to Indian customer service and they barely understand what is going on I then send an email to [redacted] and corporate and also speak to another Indian rep I send him a copy of my order and they basically tell me that I am wrong and they I screwed up, when in fact it is stupid DELL that fails to acknowledge they messed up and will not give me what I ordered
I bought a new laptop from Dell's website in May 2018, costing around $after discountsI bought it mostly so I could run AutoCAD on it, which according to hundreds of reviews, this laptop should be able to run it well (regardless, the laptop exceeds the software's minimum specifications)After purchasing the laptop, it was slow at first while it updated, then I began using AutoCAD on it as intendedFor a couple months, there were no issuesThen, in the middle of running AutoCAD, the program crashed, I restarted my laptop, and going forward, whenever I tried reopening the program, I received an email message essentially telling me that the computer could not run the application (I tried reinstalling the software with the same results)At this point, even writing an email was extremely slow and, in one instance, the laptop took more than two hours to restartSo, per my warranty (which does not expire until March 2018), I contacted Dell tech support and eventually got an appoint
Dell offered me a $+ tax refund to keep my monitors instead of returning them for a full refundDell put the refund of $on an expired gift cardI have no way of getting my $refundI have spent over hours trying to get Dell to reprocess the refund to my Dell credit card or send me a new gift cardNo one in the company can understand how to reprocess itEveryone just transfers me and hangs up on me
I just got a Inspiron series with all of the bells and whistles including all of their services and warrantiesTop of the line $computerBrand newOrdered on September 20, My order was lost by DellThey never even sent it to the shipping companyWe had to call them on October 3, to tell them it never shipped after checking the shipper's website for several weeksThey admitted that they had no idea where it wasThen, they created a new order to send us a different computerThey said it wouldn't arrive until the last week of October or the first week of November (a long time from the date of my original order if you ask me.)On October 13, 2016, the first computer suddenly appeared on my doorstepDid Dell know? Of course notIt somehow was found and sent without their knowledgeI tried cancelling the second orderI cancelled the additional computer times yet kept getting "confirmation of my order" lettersI went to Dell.com and sent a compla
Purchased a new Dell laptop for work purposes in September 6, 2017....the product arrived in the box that would have been taken off a shelf in a store, with very little packing to avoid damage There was a key missing off the keyboard upon receipt September 8, After using the laptop for two months for work, attempted to use the headphone jack for the first time and discovered it did not work and a few days after this discovery the laptop began crashing while using certain programs Dell advised to send the laptop back for repair They advised they would NOT fix the missing key, but would repair the other two issues of the headphone jack and the crashing of programs The laptop was shipped to Dell for "repair" December 4, and returned back December 19, This resulted in weeks loss of income for my son in addition to loss of income for his company Dell did NOT repair the headphone jack issue, NOR the crashing programs issue They returned the laptop and had
Dell promised to refund $ to my original payment card for the lost of my computerDell first refund me $ and later Dell promised to refund me $ However, I received $ twice and I didn't receive $ in daysI wrote several e-mail to customer service departmentBut no one really treat this problem for meThey said Dell have refunded me $ and the problem is that I didn't check my accountBut I checked my bank account everyday Really bad service of Dell customer services
I have ordered a tv from themThe tv arrived brokenTheir delivery service picked up the tv and had to wait for days for a refundI have yet received my refundThey have non speaking english reps that told me credit was issued on 4/and it was not showing on my accountThey gave me a reference number as if this will help my bank retrieve the moneyAfter numerous calls and even time at a branch no help was givingAnd redirected to dellI call dell to be told there was some technical error and that I would receive my credit in 24-hoursI sit here still with no credit in the amount of $this company is horrible and should be investigated and closed down
We purchased three new Dell systems with one year premium support from a third party vendor brand new in the boxEven with proof of purchase they will not warrant a repair for the system due to it being out of the one yearIt has not been a year since we have purchased themThey also will not upgrade the warranties despite the proof of purchase wich also reflects ownership of the system
Back In August, I made a purchase of a computer hard drive online using a dell preferred credit card account, I later returned the product few days after because it was not compatible with my desktop monitorI have made numerous calls and complaints to this business claiming they will fix my issue which they never didThe total amount was $Because of this, my credit score has decreasedI have the return receipt confirming that they had received the item around August 24-26, and they are telling me otherwiseI am still being charge on the account with accumulating late interest fees for nothing
I found an MKCombination Keyboard/Mouse advertised for $on the Dell website and when I put it in my cart to buy, it was still $ When I inputted all my information, and pressed buy, the price went to $ I then went to "chat" to complaint and they said there was a glitch in the system that posted the wrong price I said that I would not settle for a "bait and switch" tactic and I wanted the $price The chat person said he could not help me and I warned him that I would go to the BBU for help He would not change his mind, so here I am
I purchased computers and monitors from the Dell outlet The computers were suppose to include mice and keyboardsThey all arrived without mice and keyboards I contacted Dell the day I received the computers to return the itemsThey said that if I kept the items they could offer $per computer for a total of $for compensation for the missing parts We received $I called to inquire about the missing compensation and they said they would look into it days after purchase we hooked up the systems (going into a new office) and found out that each system is malfunctioningOne system has a fan error and over heatsOne system will not turn onOne system freezes and wont get past the Windows start up I spoke to my boss who asked me to contact Dell for a refundSince these were refurbished systems he decided he would like to just go ahead and purchase these same systems brand new at the higher cost to gain piece of mind from brand new systems We contac
I purchased a laptop in November, I begin to have problem such as the touch pad is defective, the computer is very slow I cant sign in, at this time I worked with premium support multiple time with no avail, the mother board has been replaced by dell and that tech observed the same problems I have asked to dispute the cost of that computer I want a refund a dell has refused
Awful customer serviceThey don't assist you at all for free, you have to purchase a warranty (for like $300) just to get help with basic tech supportI like their computers but now that I've dealt with their customer service, this will be my last Dell
hello, issue is simpleMY hdd of my lap was diagnostic to be badA replacement was sentAfter following the instruction, it failed during windows installation which then I spent two more customer calls trying to set up a USB boot disk which after hours still failed to install windows I spent money to purchase an USB drive as none was provided by DELL plus I had to borrow my work lap top, plus hours of trying to install the file that Dell wanted me to installEven the customer support agent tried to install the file remotely and was able to do so after multiple tries and spending almost hours Which then I was still not able to install the OS onto he lap top This is by far the worst technical support I ever received where you have the customer do most of the work, have to purchase an USB, found another lap topUsually when something fails, the store replacement policy does not require this type of customer involvement
Around November, I decided to purchase a laptop from DellI am a graphic designer so I need computer access constantlyWhen I heard of Dell's TraProgram, I was excited to give them my old laptop and recieve a gift card for DellSo I chatted one of Dell's sale representatives and asked if I would be able to use the gift card on payments toward a financed laptopHe confirmed that I could use the gift card for that purposeSo I went ahead and purchased the laptop before I traded the old one inOnce I recieved the new one, I sent the old one backI got the exact ammount of that had been quotedThe problem is, when I went to use this gift card on payments toward my new financed laptop, I could notI called Dell and after waiting for about an hour, they told me I can not use gift cards towards paymentsEssentially leaving me with $worth of a laptop to pay for that I had not planned forIt also left me with a gift card that was useless and worthless to me after
Since date of guaranteed delivery I have been let down I was guaranteed delivery by a certain date when ordered I had to drop a college course that I was awarded a scholarship for Due to not starting class as expected I lost my scholarship I am attempting to return the new laptop that's not been used with the days from my delivery date I have been told will not be able to because I needed to call in by the 24th which is the shipment date and today is the 27th It is very unfair that I have to go off a date when I did not have it yet in my possessionManager even went as far as stating why I was waiting until now to return it Very rude being I'm the one who has lost much from this order I was always under the impression Dell was to have a reputable company but with all this I feel as if I shopped at a cheap store with no word to hold to since day one
I bought a laptop computer days ago and my AC pin providing power to charge the battery on my computer has brokenI did NOTHING to cause the breakThe pin is extremely small and cheaply manufacturedDell wants to charge $to fix a computer that I just bought and didn't do anything to break
Dell has been harassing me for a payment of an invoice that was returned to themThey keep terrible records and have been calling for months threatening me to return an item they received in SeptemberAfter complaining about this, they confirmed they received the item back in September and closed the caseThey are now harrassing me to pay for the returned itemThey were supposed to send an exchange that was cancelled by them for whatever reasonThey now say I owe $
I purchase a 17,inch computer from dell.Which was sold on [redacted] .It was supposed to have LIFTIME anti Virus protection and Support from DELL.Dell says we never offer this and we will not help you.My laptop crashed and now they would not help me get back the info I lost.DELL advertise there laptop on ***.I would not have puchase this if they where not going to back there product
[redacted] ***I ordered a laptop computer from the Dell Outlet It was supposed to have a solid state Hybrid drive I even received an email confirmation from Dell saying that my order was a laptop with a solid state hybrid drive I called customer service They told me to return the laptop and they will send me another laptop with the right drive I return the original laptop and get another laptop with the same regular 500GB HDD Not the hybrid drive that I ordered I call customer service to complain and they tell me that I did not order a laptop with a hybrid hard drive I am speaking to Indian customer service and they barely understand what is going on I then send an email to [redacted] and corporate and also speak to another Indian rep I send him a copy of my order and they basically tell me that I am wrong and they I screwed up, when in fact it is stupid DELL that fails to acknowledge they messed up and will not give me what I ordered
I bought a new laptop from Dell's website in May 2018, costing around $after discountsI bought it mostly so I could run AutoCAD on it, which according to hundreds of reviews, this laptop should be able to run it well (regardless, the laptop exceeds the software's minimum specifications)After purchasing the laptop, it was slow at first while it updated, then I began using AutoCAD on it as intendedFor a couple months, there were no issuesThen, in the middle of running AutoCAD, the program crashed, I restarted my laptop, and going forward, whenever I tried reopening the program, I received an email message essentially telling me that the computer could not run the application (I tried reinstalling the software with the same results)At this point, even writing an email was extremely slow and, in one instance, the laptop took more than two hours to restartSo, per my warranty (which does not expire until March 2018), I contacted Dell tech support and eventually got an appoint
Dell offered me a $+ tax refund to keep my monitors instead of returning them for a full refundDell put the refund of $on an expired gift cardI have no way of getting my $refundI have spent over hours trying to get Dell to reprocess the refund to my Dell credit card or send me a new gift cardNo one in the company can understand how to reprocess itEveryone just transfers me and hangs up on me
I just got a Inspiron series with all of the bells and whistles including all of their services and warrantiesTop of the line $computerBrand newOrdered on September 20, My order was lost by DellThey never even sent it to the shipping companyWe had to call them on October 3, to tell them it never shipped after checking the shipper's website for several weeksThey admitted that they had no idea where it wasThen, they created a new order to send us a different computerThey said it wouldn't arrive until the last week of October or the first week of November (a long time from the date of my original order if you ask me.)On October 13, 2016, the first computer suddenly appeared on my doorstepDid Dell know? Of course notIt somehow was found and sent without their knowledgeI tried cancelling the second orderI cancelled the additional computer times yet kept getting "confirmation of my order" lettersI went to Dell.com and sent a compla
Purchased a new Dell laptop for work purposes in September 6, 2017....the product arrived in the box that would have been taken off a shelf in a store, with very little packing to avoid damage There was a key missing off the keyboard upon receipt September 8, After using the laptop for two months for work, attempted to use the headphone jack for the first time and discovered it did not work and a few days after this discovery the laptop began crashing while using certain programs Dell advised to send the laptop back for repair They advised they would NOT fix the missing key, but would repair the other two issues of the headphone jack and the crashing of programs The laptop was shipped to Dell for "repair" December 4, and returned back December 19, This resulted in weeks loss of income for my son in addition to loss of income for his company Dell did NOT repair the headphone jack issue, NOR the crashing programs issue They returned the laptop and had
Dell promised to refund $ to my original payment card for the lost of my computerDell first refund me $ and later Dell promised to refund me $ However, I received $ twice and I didn't receive $ in daysI wrote several e-mail to customer service departmentBut no one really treat this problem for meThey said Dell have refunded me $ and the problem is that I didn't check my accountBut I checked my bank account everyday Really bad service of Dell customer services
I have ordered a tv from themThe tv arrived brokenTheir delivery service picked up the tv and had to wait for days for a refundI have yet received my refundThey have non speaking english reps that told me credit was issued on 4/and it was not showing on my accountThey gave me a reference number as if this will help my bank retrieve the moneyAfter numerous calls and even time at a branch no help was givingAnd redirected to dellI call dell to be told there was some technical error and that I would receive my credit in 24-hoursI sit here still with no credit in the amount of $this company is horrible and should be investigated and closed down
We purchased three new Dell systems with one year premium support from a third party vendor brand new in the boxEven with proof of purchase they will not warrant a repair for the system due to it being out of the one yearIt has not been a year since we have purchased themThey also will not upgrade the warranties despite the proof of purchase wich also reflects ownership of the system
Back In August, I made a purchase of a computer hard drive online using a dell preferred credit card account, I later returned the product few days after because it was not compatible with my desktop monitorI have made numerous calls and complaints to this business claiming they will fix my issue which they never didThe total amount was $Because of this, my credit score has decreasedI have the return receipt confirming that they had received the item around August 24-26, and they are telling me otherwiseI am still being charge on the account with accumulating late interest fees for nothing
I found an MKCombination Keyboard/Mouse advertised for $on the Dell website and when I put it in my cart to buy, it was still $ When I inputted all my information, and pressed buy, the price went to $ I then went to "chat" to complaint and they said there was a glitch in the system that posted the wrong price I said that I would not settle for a "bait and switch" tactic and I wanted the $price The chat person said he could not help me and I warned him that I would go to the BBU for help He would not change his mind, so here I am
Dell call center refuses to honor pro warrantyManagers just hang up on customers
I purchased computers and monitors from the Dell outlet The computers were suppose to include mice and keyboardsThey all arrived without mice and keyboards I contacted Dell the day I received the computers to return the itemsThey said that if I kept the items they could offer $per computer for a total of $for compensation for the missing parts We received $I called to inquire about the missing compensation and they said they would look into it days after purchase we hooked up the systems (going into a new office) and found out that each system is malfunctioningOne system has a fan error and over heatsOne system will not turn onOne system freezes and wont get past the Windows start up I spoke to my boss who asked me to contact Dell for a refundSince these were refurbished systems he decided he would like to just go ahead and purchase these same systems brand new at the higher cost to gain piece of mind from brand new systems We contac
I purchased a laptop in November, I begin to have problem such as the touch pad is defective, the computer is very slow I cant sign in, at this time I worked with premium support multiple time with no avail, the mother board has been replaced by dell and that tech observed the same problems I have asked to dispute the cost of that computer I want a refund a dell has refused
Awful customer serviceThey don't assist you at all for free, you have to purchase a warranty (for like $300) just to get help with basic tech supportI like their computers but now that I've dealt with their customer service, this will be my last Dell
hello, issue is simpleMY hdd of my lap was diagnostic to be badA replacement was sentAfter following the instruction, it failed during windows installation which then I spent two more customer calls trying to set up a USB boot disk which after hours still failed to install windows I spent money to purchase an USB drive as none was provided by DELL plus I had to borrow my work lap top, plus hours of trying to install the file that Dell wanted me to installEven the customer support agent tried to install the file remotely and was able to do so after multiple tries and spending almost hours Which then I was still not able to install the OS onto he lap top This is by far the worst technical support I ever received where you have the customer do most of the work, have to purchase an USB, found another lap topUsually when something fails, the store replacement policy does not require this type of customer involvement
Around November, I decided to purchase a laptop from DellI am a graphic designer so I need computer access constantlyWhen I heard of Dell's TraProgram, I was excited to give them my old laptop and recieve a gift card for DellSo I chatted one of Dell's sale representatives and asked if I would be able to use the gift card on payments toward a financed laptopHe confirmed that I could use the gift card for that purposeSo I went ahead and purchased the laptop before I traded the old one inOnce I recieved the new one, I sent the old one backI got the exact ammount of that had been quotedThe problem is, when I went to use this gift card on payments toward my new financed laptop, I could notI called Dell and after waiting for about an hour, they told me I can not use gift cards towards paymentsEssentially leaving me with $worth of a laptop to pay for that I had not planned forIt also left me with a gift card that was useless and worthless to me after
Since date of guaranteed delivery I have been let down I was guaranteed delivery by a certain date when ordered I had to drop a college course that I was awarded a scholarship for Due to not starting class as expected I lost my scholarship I am attempting to return the new laptop that's not been used with the days from my delivery date I have been told will not be able to because I needed to call in by the 24th which is the shipment date and today is the 27th It is very unfair that I have to go off a date when I did not have it yet in my possessionManager even went as far as stating why I was waiting until now to return it Very rude being I'm the one who has lost much from this order I was always under the impression Dell was to have a reputable company but with all this I feel as if I shopped at a cheap store with no word to hold to since day one
I bought a laptop computer days ago and my AC pin providing power to charge the battery on my computer has brokenI did NOTHING to cause the breakThe pin is extremely small and cheaply manufacturedDell wants to charge $to fix a computer that I just bought and didn't do anything to break