Chuy's Auto Glass

Review: Chuy's Auto Glass replaced a windshield on my 1994 Acura Legend. In the process they damaged the left and right side mouldings and did not properly secure the bottom moulding. Numerous attempts have been made to have them correct the problem but I have had no success. I have since found out they are not licensed with the BAR. The cost of the moulding not including labor to have them replaced is $437.00 plus tax.

Product_Or_Service: windshield August 10, 2013

Order_Number: none

Account_Number: N/A

Desired Settlement: DesiredSettlementID: Refund

I have had another shop do the repairs. Cost including the mouldings, glass (the glass could had to be taken out and broke in the process) and labor was $638.00

Business

Response:

Initial Business Response

Contact Phone: XXX-XXX-XXXX

Chuy's Auto Glass, the policy to my customer service is for the customer to check the work before they pay for their satisfaction. Mr/Mrs. [redacted], checked my work and we're satisfied, so they paid me. I never heard back from them and never got a complain. I need more information were the molding is damaged. I would like to receive evidence such as pictures of the damaged moldings. Also I would like to know why it says that the window shield was removed and installed a different one. The molding and cowing are cosmetic so I don't understand why they took the window shield off. They never called to noticed me for the damages done or brought a receipt from any other shops. Thank you, from [redacted] (XXX)XXX-XXXX p.s I offer a life time warranty for water leaks and air leaks.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

October 29, 2013

[redacted]'s wife hand us a receipt to pay in cash $120 after his work done. We check the windshield, we seen the blue tapes was covered on the top and around the moldings. We asked him, why the moldings are covered with the blue tapes. He said not to take it off until the next day. The next day we took off the blue tapes, we seen the windshield moldings are damaged the left and right side the top and did not properly secure the bottom molding. I called to noticed him on 9/11/2013 about the damaged moldings. He told me to bring the car back to his shop on 9/12/2013 at 9:00 am the next day. We got to is shop at 9:30 a.m. [redacted] asked us, what is the problem? We said, in the process you damaged the moldings. [redacted] answered! His job is done. We said he is responsible for the damaged. And we are not satisfied. And then he said give him a couple days. He will call us when he can find the moldings. He never call. Five days later on 9/16/2013 , I called him to check the status.

He said it will take more times to find one. I called him the second times on 9/17/2013, I asked him how long will it take? weeks, months? He said, he doesn't know when. We knew, he doesn't want to resolve the problems

On 9/17/2013 I filed a complaint with Bureau of Automotive Repair. A representative at Bureau of

Automotive Repair give me a suggestion, I should take it to a different shop and have it done, if I don't want to take it back to Chuy's Auto Glass.

I have evidence of all the pictures of the damaged moldings. And I have the receipt from Stockton Auto Glass.