Initial Business Response /* (1000, 5, 2015/11/17) */
[redacted],
I want to apologize for the frustration surrounding your homeowners billing. I assure you there has been no lapse in coverage.
Our office strives to be prompt and proactive in the service we provide. I am incredibly sorry that...
this has not been your recent experience.
I will continue to follow up with you by to ensure this is resolved satisfactorily.
Chuck
Initial Consumer Rebuttal /* (2000, 7, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Chuck explained the sequence of events that led up to this, and completely solved the problem. DK
Initial Business Response /* (1000, 5, 2015/11/17) */
[redacted],
I want to apologize for the frustration surrounding your homeowners billing. I assure you there has been no lapse in coverage.
Our office strives to be prompt and proactive in the service we provide. I am incredibly sorry that...
this has not been your recent experience.
I will continue to follow up with you by to ensure this is resolved satisfactorily.
Chuck
Initial Consumer Rebuttal /* (2000, 7, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Chuck explained the sequence of events that led up to this, and completely solved the problem. DK