Chuck E. Cheese

The following response was emailed to our guest [redacted] * [redacted] at the email address provided [redacted] We were unable to reach her by phone but we did leave a voicemail with our Contact information.Dear [redacted] ,We received your Revdex.com complaint today in regards to your $ non-refundable depositWe also left a voicemail at the phone number providedWe apologize for any inconveniences you have experiencedYour reservation does show that it was booked on our website at www.chuckecheese.comOur website does explain that we require a $non-refundable deposit to hold your reservationIf you cancel your reservation, we do not offer any refunds, however we allow you to reschedule your party, or book a future party reservation for up to one yearIf you decide to do this, you can contact Guest Relations when you are ready to book at ###-###-#### and we will reinstate your cancelled reservation for the new time and date, At this time the status of your reservation is still bookedWould you like us to go ahead and cancel this reservation for you? What was the reason for the cancellation?Thank you for your time, Guest Relations ###-###-####Refund policy:*No refund will be given on your deposit for cancelled parties or no shows*Your deposit can be used toward rebooking another Chuck ECheese's party

From: *** Date: Thu, Jun 30, at 5:PMSubject: Re: complaint #***To: *** *** They aren't being fair because you can't get a hold of a person to do it other than on line what about a dollar credit for when we come? Sent from my *** From: ***Date: Thu, Jun 30, at 6:PMSubject: Re: complaint #***To: *** *** They only offered to use toward another booked party not a credit Sent from my ***

The following response was emailed to our guest *** *** at the email address provided ***We were unable to reach her by phone but we did leave a voicemail with our Contact information.Dear ***,We received your Revdex.com complaint today in regards to your $
non-refundable depositWe also left a voicemail at the phone number providedWe apologize for any inconveniences you have experiencedYour reservation does show that it was booked on our website at www.chuckecheese.comOur website does explain that we require a $non-refundable deposit to hold your reservationIf you cancel your reservation, we do not offer any refunds, however we allow you to reschedule your party, or book a future party reservation for up to one yearIf you decide to do this, you can contact Guest Relations when you are ready to book at ###-###-#### and we will reinstate your cancelled reservation for the new time and date, At this time the status of your reservation is still bookedWould you like us to go ahead and cancel this reservation for you? What was the reason for the cancellation?Thank you for your time, Guest Relations ###-###-####Refund policy:*No refund will be given on your deposit for cancelled parties or no shows*Your deposit can be used toward rebooking another Chuck ECheese's party

From: [redacted] <[redacted]>Date: Thu, Jun 30, 2016 at 5:59 PMSubject: Re: complaint #[redacted]To: [redacted] <[redacted]>They aren't being fair because you can't get a hold of a person to do it other than on line what about a 50 dollar credit for when we come? Sent from my [redacted] From: [redacted]<[redacted]>Date: Thu, Jun 30, 2016 at 6:00 PMSubject: Re: complaint #[redacted]To: [redacted] <[redacted]>They only offered to use toward another booked party not a credit Sent from my [redacted]

The following response was emailed to our guest [redacted] at the email address provided [redacted]. We were unable to reach her by phone but we did leave a voicemail with our Contact information.Dear [redacted],We received your Revdex.com complaint today in regards to your $50.00...

non-refundable deposit. We also left a voicemail at the phone number provided. We apologize for any inconveniences you have experienced. Your reservation does show that it was booked on our website at www.chuckecheese.com. Our website does explain that we require a $50.00 non-refundable deposit to hold your reservation. If you cancel your reservation, we do not offer any refunds, however we allow you to reschedule your party, or book a future party reservation for up to one year. If you decide to do this, you can contact Guest Relations when you are ready to book at ###-###-#### and we will reinstate your cancelled reservation for the new time and date, At this time the status of your reservation is still booked. Would you like us to go ahead and cancel this reservation for you? What was the reason for the cancellation?Thank you for your time, Guest Relations ###-###-####Refund policy:*No refund will be given on your deposit for cancelled parties or no shows*Your deposit can be used toward rebooking another Chuck E. Cheese's party