Chrysler Jeep Dodge Ram of Renton

This business truly deserves less than one star. I purchased a used 2013 Ford F150 SVT Raptor from Chrysler Jeep Dodge Ram of Renton in mid August of 2019. First off, the truck was filthy. The *** listed a Detail a month before. That obviously was not factual. I asked the sales staff what the dealership had done to prepare the vehicle for sale. The sales person repeatedly told me thay would not have a vehicle on the lot that did not go through a complete inspection - and that they got rid of cars and trucks that wouldn't pass the inspection. Imagine my surprise when I got the vehicle home. The inspection was obviously not completed - or the dealership did not tell me the truth. The second day I owned the truck I decided to check it out myself. I have owned over three dozen cars in my life and owned and operated a professional auto detail shop in Bellevue WA for over 28 years. I whent to check the air filter first. The airbox was not snapped shut. The air filter was full of sand and dried mud...and that dried mud and sand was BELOW the air filter. I removed the filthy air filter and spent 45 minutes vacuuming and cleaning out the air box. I also found that the air tube from the box to the Mass Air Controller was not attached with band clamps. It was barely hanging together. Once I attached all the parts the truck actually idled properly. The car fax listed Renton Chrysler Jeep Dodge Ram of "Servicing" the truck on the ***. That was obviously not true. I also found that the front engine skid plate crushed. I contacted the dealer via email and a hand written letter to address these issues. I got no reply. Today was the last straw. I had the truck in for a complete rear brake job - another repair listed on this truck's questionably accurate ***....The rear brakes were listed as being replaced less than 18,000 miles prior to my purchase. at 52,301 miles. I have driven the truck 5,896 miles since my purchase. I had to spend $644.67. The real surprise came today when I picked p the Raptor from the rear brake job. They showed me that the turcks front skid plate is not the only part under the vehicle damaged. The crossmember under the transmission has been crushed and has pushed the transmission almost two inches up and...here is the kicker...it has bent the frame. I really want to know how a truck with a bent frame came to pass anyone's safety inspection. I have to question the honesty of this dealership and its employees. The truck now has to go to a frame shop to see if it is even economically and structurally feasable to repair this horrific damage. I also need to know if this truck is even truly safe and fit to be driven. With taxes and license fees I paid just under $40,000 - for a vehicle that may actually be totalled! Reading the other customer reviews on their business's website would have opened my eyes to the potential for problems with Chrysler Jeep Dodge Ram of Renton. I want all my costs, loss of time and loss ove ability to use this truck fully reimbursed. I counted on the fact that a 'Professional" technician had given this vehicle an approval to be operated as designed in a safe manner. I am seriously disappointed and about to contact an attorney for misrepresentation and fraud. Best regards

I received a "prize card" advertisement in the mail addressed to myself, with a lucky card. It states that if the pictures under the tabs match up with the leaflet, you win a prize. My card showed that I won a 70" Smart TV. I called the dealer and they asked for the confirmation code on the leaflet, which I gave them. They asked me questions about my interest in buying a new car, what kind of car I currently drive, if I were interested in getting pre-approved for a car loan, and if I were interested in purchasing a car in the next few months. The call center then told me that I needed to go to the dealership to claim my prize by the following day.
When I went to the dealership, the sales person just inside the door asked me if I was looking to buy a new vehicle. I told him "no" and that I was just there to claim my prize. He then asked if I was interested in getting pre-approved for a car loan and if I would be interested in buying a new vehicle in the next few months. I told him no. I then handed him my prize card. He took my prize card and leaflet and walked with me to confirm my prize. Then he told me that even though the pictures matched, the confirmation number on the leaflet doesn't, so I didn't win the TV. Instead, he told me that I won $100 in gift card (online) and gave me an application to redeem it (fill out and mail). I feel that this is another scam by the same business, in which they are trying to sell people's personal information. I forgot to get the prize card back, but just walked out with the $100 gift card (application).
Their advertising is a total sham. I've never done business with them, but yet they had my name and address (the prize card advertisement was addressed to me). They send you a "prize card" appearing that you won, then when you get there to claim your prize, you find out that you've been duped and they try to pass off another possible sham to make money by further sell your information to other businesses.

Renton CDJR provided me with a misdiagnosis of my vehicle issues concerning check engine light and temperature gauges. To repair these issues, Renton CDJR recommended replacing the fan clutch, radiator, thermostat, serpentine belt, and radiator cap. Initially, I declined to have the fan clutch and serpentine belt repaired. The service advisor told me the mechanic declined to do the repairs unless I had the fan clutch repaired. If I did so, I would be given a discount, and the repair cost would be $1,700.00. I agreed to have the recommended repairs done for $1,700.00. While I was there, I was told that the dealership was under new management and that my lifetime oil changes would no longer be honored there. Prior to March 15, 2018, I had not received mail, email, or text notification from Renton CDJR that my lifetime oil changes would no longer be honored.

Upon returning home, it came to me that I should contact Renton CDJR/the service advisor to find out if the new owners were still accepting the *** credit card, as that is how I was planning to pay for the repairs. I was told by the Service Advisor that the card was not being accepted by the new owners. For this reason, I had to decline the repairs and paid the $165.00 diagnostic Fee.

After I picked up my vehicle from Renton CDJR, I took it to *** in Renton, WA. *** checked the fan clutch, radiator, thermostat, and the radiator cap. They determined that the fan clutch ("tight operation; bearing good"), radiator, and thermostat did not need to be replaced. They determined that the check engine light and temperature gauges were coming on because the "Electric fan not turning on." Even though the mechanic did not thing it was an emergency to replace the radiator cap, he thought it would be a good idea to do so. Instead of paying $1,700.00 for unnecessary repairs, I paid $618.86 for necessary repairs by AAMCO.

If I could give ZERO stars I would give them ZERO STARS! This place is a total joke. I purchased a vehicle in February of 2017 from this dealer and they treated me like gold, made sure My wife and I were comfortable and the kids had fun cartoons to watch. It was fantastic! Then I noticed issues about a month later and started to progressively find more and more discrepancies with my brand new vehicle.
Once I contacted the dealer, I told them what problems I had found and discovered that the manufacturer warranty would cover all damages. It took over a month and countless excuses from this *** show dealership to even take my vehicle. Always had an excuse as to why it took so long. " Then warranty clerk is EXTREMELY behind and we will call when we can accept your vehicle for repairs".
Finally, I received a phone call stating to bring the vehicle in,m so the repairs could be made. I took my truck in on a Tuesday, and was told that they would have my truck back that friday ( 3 days ) and they had a loaner vehicle for me use while my truck was getting fixed. I went from a fully loaded Dodge Ram Sport to a piece of crap, filthy JEEP Renegade with NO GAS, MOLDY FOOD under the seats and covered in trash and dust (and god knows what else).
Currently I'm 2 weeks without my vehicle, no phone call updates unless I call to ask, and always being told that i'll receive a phone call when they have updates. I will NEVER return for any service, and I strongly encourage to take your business elsewhere. I am a disabled OEF veteran and I can tell you that without a single doubt, I'd rather still being getting shot at than have to deal with this dealer EVER again!!!!!
STAY AWAY, TAKE YOUR HARD EARNED MONEY TO A BETTER DEALER!!!!!!!

On November 3rd on my way home, my car got stucked with high temp sign. Dept. Of Transportation came and assisted us to move the car to side. We had to tow the car to the dealership where I originally bought my car from. At first Joe M (service associate) at Car Pros said they have to do diagnosis on my car. After that he called me back saying that a hose is broken. Then he called me again saying that over heating melted all sensors. He said all these can be repaired. He originally quoted me $1073. Joe M gave me discount and I end up paying $773.55. I took loan from 401k plan to get my car repaired. I took my car from the dealership in good faith that my car was fixed. On November 22nd I was on my way home when my car overheated again. I called Car Pros again and Joe M asked me to bring my car in. Thursday was thanks giving so I stopped by Car Pros on Friday and spoke with him. He told me that he will call me back in 2 hours. I was in hospital when he called me saying that I lost gas kit. Then after 2 hours later he called me back saying that he has to call Chrysler to get replacement engine. Just today I got call from Car Pros stating that Chrysler rejected to replace the engine. My car still has power train warranty. My major concern is that Car Pros did not fix my car on the first spot. If my car was fixed on the first spot then there was no question to replace my engine. I have only one car and my wife is stage 3 cancer patient. I always need transportation to take her to hospital. To my understanding Car Pros is fully responsible for the damage. They gave me a loaner car which I have to return it tomorrow. Car pros are now asking me to come up with $5887.48 to get my car fixed. Where in the world will I get this money. I am leaving this issue in good hands.

Car was advertised on internet for 3,000 less than what they quoted me. When I went back the next day with this information ,I spoke with Nick P to try to get him to honor the internet price. He said he would not , and that I would have to go away being an unhappy customer.

I had my car serviced here alot of times and there never call me and tell me my cars done one time they had my car for 2 weeks and when I called they didn't know they had my car. This last time I left my car to get worked on and they left my car over the weekend and employee left my car unlocked and someone broke in and still yet too see if my property will be covered