Christopher & Banks Corporation

I am rejecting this response because:I left a message on the number they provided, I st rated I wanted an email sent to me so I could detail and attach documents to the supervisor No email has been sent to meThey kept calling during my work hours

I have reached out to our online customer support team and they will be issuing [redacted] a refund of her return postage that she paid. This will take 4-7 business days to process through her account.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

We have removed the customer's address from our system. The customer's name was in our system as *** *** not *** ***. We did not see any previous contact from Ms*** asking to be removed from our mailing list. Going forward, Ms*** will not receive any direct mail
offers from Christopher & Banks

We had previously attempted to contact her three times (twice via phone and one email (12/9))without a responseOn 12/17, days after our last attempt to reach out to her, she emailed us with tracking information requesting a refund of the returned items, and again on 12/21/The return refund had not been processed yet, as returns are refunded within 7-business days of receiptI have issued a full refund on the order, in the amount of $The customer has also been sent an email Please let me know if you have any questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I have reached out to our online customer support team and they will be issuing [redacted] a refund of her return postage that she paid.  This will take 4-7 business days to process through her account.

I am rejecting this response because:I left a message on the number they provided, I st rated I wanted an email sent to me so I could detail and attach documents to the supervisor.  No email has been sent to me. They kept calling during my work hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Our online customer support has attempted to reach this customer three times.  They have left voicemails and no calls have been returned.