Christopher and Banks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and hesitatingly accept it I remain unconvinced that this was a result of confusion since it was the second time it happened to me They sent me some gift cards to use instead of coupons The gift cards are like cash and can be used at any time It doesn't prove that future coupons won't run against the same problem Regards, [redacted]

I am writing in response to Ms [redacted] 's complaint about her inability to use a $coupon at our Stroudsburg, PA storeMs [redacted] should have been allowed to use the coupon and the confusion was the result of simultaneous promotions that were going on at the timeWe apologize for any inconvenienceWe have contacted Ms [redacted] directly and provided her with a $gift card which she can use the next time she visits one of our stores or on-lineWe also provided her with a $gift card to replace the $coupon that she was unable to use previously.Please contact me if you would like any further information or have any questionsMy telephone number is ###-###-#### and my email is [redacted] .On behalf of Christopher and BanksJenn H [redacted] Manager, Store Operations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and hesitatingly accept it.    I remain unconvinced that this was a result of confusion since it was the second time it happened to me.  They sent me some gift cards to use instead of coupons.  The gift cards are like cash and can be used at any time.  It doesn't prove that future coupons won't run against the same problem.
Regards,
[redacted]

I am writing in response to Ms. [redacted]'s complaint about her inability to use a $15.00 coupon at our Stroudsburg, PA store. Ms. [redacted] should have been allowed to use the coupon and the confusion was the result of simultaneous promotions that were going on at the time. We apologize for any...

inconvenience. We have contacted Ms. [redacted] directly and provided her with a $25.00 gift card which she can use the next time she visits one of our stores or on-line. We also provided her with a $15.00 gift card to replace the $15.00 coupon that she was unable to use previously.Please contact me if you would like any further information or have any questions. My telephone number is ###-###-#### and my email is [redacted].On behalf of Christopher and BanksJenn H[redacted] Manager, Store Operations