Christman Roofing & Construction

We apologize for any inconveniences we may have caused *** ***Her email address has been removed from our systemIf she has any additional problems she should contact me directly at: ###-###-####

We apologize for any inconvenience we may have caused *** ***The $check in question was never properly activatedWe have sent *** *** a $checkIf he has any questions or concerns he can call my direct line at ###-###-####

We apologize to *** *** for any problems we may have caused himWe are scheduled to receive his check on the 25th of each month from the insurance company; however we do have our system set up to advance his share of the proceeds, prior to the 25th, before we actually receive the check from the
insurance companyWe have set this up as a convenience to him, the Court Order does not state when we have to remit the monthly check to him, only that it has to be done “promptly.” On Thursday September 24th the ACH payment was set up with our bank to be sent to *** ***’s account, because of some other issue with a large passback to another customer *** ***’s funds were not sent to him by the 25thThis other passback should not have affected *** ***’s payment and again we apologize for thatI looked at the records for the previous four months (May through August) and it appears each month our payment to him was received by his bank on the 25th, or earlier, each of those monthsIf I am mistaken, please let me knowThis error should be a onetime event and *** *** should receive his check on or before the 25thth of each month going forward

January 4, 2016Dear Sirs:This letter is in response to your correspondence dated December 23, 2015.According to our records *** *** contacted our customer service department on October 29, and advised the representative whom she spoke that she received a 100% tax exemption from Chesapeake
City for her real estate property taxes*** *** was advised that she must provide proof of the tax exemption in order to update our records.On October 31, 2015, we received a letter dated May 8, from the Department of Veterans Affairs (copy enclosed) verifying that *** *** was “rated permanent and totally disabled effective 02/27/2012,” however, this document was not sufficient to update *** *** tax information to reflect an exemptionIn order to update *** ***’ tax exemption we required documentation from her taxing authority showing that taxes are exempt.On November 18, 2015, we were advised by the borrower that she was sending in a copy of her tax exemption, which was received the same day (copy enclosed)Due to an oversight, the tax exemption document was not forwarded to the appropriate department for handlingAs a result, there was a delay in updating *** ***’ loan account to reflect a 100% tax exemption*** ***’s account information was updated on December 10, to reflect her tax exemption status and the amount collected for taxes was removed from her payment amount.Subsequently, funds of $1,were disbursed on December 2, 2015, for the purposes of paying the fourth quarter real estate property taxesOn December 21, 2015, we received funds of $1,from Chesapeake City which represents a refund of taxes which were disbursed on September 3, from her escrow accountOn December 29, 2015, we were notified that *** *** would also be receiving a refund of the taxes which were disbursed on December 2, In an effort to expedite the refund, we advanced funds of $1,to her escrow account on December 31, in anticipation of her refundWe have enclosed an Account Activity Statement for your review.With regard to *** *** receiving a refund of taxes previously disbursed on her account:To ensure that the escrow account is appropriately funded once all annual escrow disbursements have been made and refunds received, an analysis of *** ***’ escrow account was performed on January 4, to reflect the recent changes to her accountThe analysis revealed that *** *** homeowner’s insurance premium had increased from$1,a year to $2,raising the amount collected for homeowner’s insurance each month from $to $Consequently, due to this increase, the resulting overage in her escrow account was $The overage check will be mailed separated along with her Annual Escrow Account Activity Statement within to business daysEffective with the borrowers January monthly installment, their monthly payment amount is $2,529.76, which consists of $2,for Principal and Interest and $for homeowner’s insurance.We note *** ***’ desired resolution was to be refunded the amount of $1,126.65, however, this may result in a significant shortage in the borrower’s escrow account when her account is reanalyzed in July 2016.We apologize for any unnecessary delays in resolving *** ***’ concerns as this is not the level of customer service we strive to provideWe have utilized this situation as a coaching opportunity to enhance our customer service skills.Should you have questions with regard to this matter, please contact me at ###-###-####.Sincerely,Maryalice T.Office of the President Administrator

First I would like to apologize for any harm or inconvenience we may have caused *** ***. We have removed all of her contact information from our system. If she is, for some reason, contacted by us again, she can call me directly, at ***. Richard C***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We completed a transaction with a *** *** in late SeptemberI am guessing that *** *** is also *** ***, who made the complaint to the Revdex.com, since they have the same address and telephone numberIf I am incorrect, please advise
I think that Ms*** has her
numbers mixed upShe is complaining that her purchase price was $28,000, that she didn’t receive her entire purchase price and that she is entitled to $14,in additional fundsThese numbers are incorrectShe sold us $29,in future structured settlement paymentsThe purchase price was $16,We advanced her $1,prior to receiving the Court OrderAfter the transaction was approved by the Court, we paid her the balance: $14,
I would be glad to point these figures out to *** *** in her contract with us and in the Court OrderI can be reached at ###-###-####

I'd like to first apologize to [redacted] for any inconvenience
we have caused him.  We have removed all
of his contact information from our system; he should not be contacted by us
again.  If for some reason he is
contacted or if he has any additional questions or concerns he can...

contact me
at my direct line: ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are investigating this matter right now and will work directly with the individual to resolve.

Thanks you very much. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I will accept the response once I can verify the negative credit information is removed from the rating agencies. I understand this may take up to 90 days. 
Regards,
[redacted]

We have removed all of [redacted]'s contact information. He should not be contacted ever again by us. If for some reason he is contacted again, he can call me directly at ###-###-####. I apologize for any inconvenience we may have caused him.

[redacted] executed one court order transaction (attached) June 11, 2007 in Cache County, Utah CASE No. [redacted] In the First Judicial District Court where [redacted] appeared in court.  [redacted] was approved by Judge [redacted] to transfer the following payments:...

·         1 lump sum payment of $8,000.00 September 11, 2008 total payment from [redacted] of America $10,000.00 ·         1 lump sum payment of $12,000.00 September 11, 2012 total payment from [redacted] of America $15,000.00 ·         1 lump sum payment of $16,445.00 September 11, 2017 total payment from [redacted] of America $21,445.00 According to our files, [redacted] was represented by the Law Office of [redacted] as part of his transaction.  In accordance to the terms of the court order, Prudential sent the $10,000.00 check in 2008 whereby [redacted] posted the $8,000.00 and remitted the $2,000.00 to [redacted] on or about September 17,2008.  In 2012, Prudential sent the $15,000.00 check to [redacted] posted the $12,000.00 on or about September 11, 2012, but erroneously sent [redacted] $6,000.00 rather than the $3,000.00.  321 sent [redacted] both a check and an ACH transfer of $3,000.00 each which are attached and received and negotiated by [redacted].  321 made several attempts to collect the overpayment of $3,000.00, but were ignored.  At that time, we considered legal action but did not proceed with that course of action.  On or about September 12, 2017, 321 received $21,445.00 from [redacted] of America whereby they posted the $16,445.00 as due under the court order and recouped the $3,000.00 overpayment from 2012 and remitted $2,000.00 to [redacted]. Our customer service department has been in contact with [redacted] and his mother repeatedly in October and have provided them the canceled check number #[redacted], dated October 19, 2012 in the amount of $3,000.00 and proof of the ACH deposit from October 17, 2012 in the amount of $3,000.00 via [redacted] tracking number #[redacted].  [redacted] contacted our customer service department two weeks ago and NOW states she did receive the check back in 2012 (which directly contradicts her review when she states “we destroyed one of the checks (It went in the paper shredder)”, but disputes the ACH even though there is irrefutable evidence that the ACH transfer was received. The $3,0000 we have withheld is to recoup the $3,000 we mistakenly sent him in 2012.

[redacted]...

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We explained to [redacted] why her transaction could not be completed.  In most instances the annuitant must bring an action to transfer structured settlement payments in the state where they are domiciled.  When we set up this file [redacted] gave us an address in Nevada.  We...

proceeded to file the transfer petition in Nevada.  While underwriting the file it was determined that [redacted] was most likely domiciled in California and not Nevada. We asked her to supply sufficient proof of Nevada domicile and she was unable to do so. This was all explained to her.  I do not understand why she stated we are giving her the run around.While we would obviously very much like to fund her file, we cannot if the petition is not filed in the proper domicile state.

[redacted] [redacted] 11:28 AM (3 hours ago)to me I am letting you know that jg wentworth has resolved this issue and upheld its end of the bargain,so when it comes to complaint #[redacted] they have resolved this issue and I appreciate your time and effort In getting it...

resolved. **. [redacted] [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will add this email to our unsubscribe list.  We will look further to see if we can
identify the source of the emails since the complainant did not save them.  If the complainant should receive another
email, I ask that it be forwarded directly to me at: [redacted]@jgwentworth.com.