Christian Heating & Air Conditioning

ID# [redacted] Our mechanic was out on the 10th of March The outdoor heat pump was frozen indicating that there was a problemThe reasons for an iced up heat pump are a defrost board or bad sensors or low on Freon.We checked the defrost mode and everything was working corrrectly as it is stated on the invoiceWe then checked the Freon levels and the Pressures were low for that system ( see attached heat chart).According to the heat chart the system was low on FreonWe received permission to perform a leak check on the systemWe found the bottom right corner of the evaporator coil leakingWe use a digital leak detector for leak checksWe gave the customer options to replace the evaporator coil or go with a new higher efficient systemHe decided not to go with any of the optionsHe did agree to put Freon inthe systemHe states that on January 5th the system froze again stating that there is a problem with the system again(Low on Freon again beacuse it is still leaking??!!) The second opinion company states that there was no problemWhy did it freeze up again?Our customer also signed the invoice stating that everything we did was to his satisfactory.Christian Heating and AIr Conditioning would be happy to go back to the customers house with a leak detector and show him were it is leaking

From: [redacted] < [redacted] @***.com>Date: Fri, Sep 16, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com To whom it may concern,Please be advised that I have resolved my Revdex.com complaint with chriistian brothers favorably Thank you for your assistance [redacted]

MrB [redacted] , We apologize for your concerns regarding your experience on July 1st with our companyWe have spoken to our team and technicians about the situation discussed to ensure that all procedures and protocol were properly followedWe understand that there was some communication and recommendations from a friend of yours as well as our techniciansWe at Christian HVAC can only perform the requests that were authorized from the homeowner and we are not responsible for other HVAC companies workFurthermore, our staff always allows the customer to make the decision of what work is done and in this case we recommended checking for a leak before adding FreonThe decision made to just add Freon was a risk and a decision that was made against our recommendationWe understand the frustration with an additional service call fee and the fees associated with servicing your unit which is why we inform our customers ahead of time before coming out and servicing a unitLastly, we have made several attempts to resolve this situation via phone and have not been able to get throughWe would appreciate you calling our General Manager, Dave P [redacted] , back directly at ###-###-#### to answer any further questions or concerns Attached is the service invoice that MrB [redacted] signedWe will refund the customer back for his maintenance plan he purchased of $minus the repair savings of $65.50, totaling a refund of $No other amount will be refunded Thank you, Dave GM ***@ChristianHVAC.com ###-###-####