Christian Dior

Review: I gave my Dior black canvas bag for handle replacement on **.10.15 and I was told it would take 4-6 weeks at the most to have this completed. After multiple calls and emails followed by visits to the store there has been no clarity or information on when I will receive my bag. We are now in February and I still do not have a concrete response and still no trace of my bag. I do not expect such rubbish customer service from a brand like Dior. I own multiple Dior products but will now ensure never to patronise the brand given how unhelpful and lax the staff have been.Desired Settlement: I need Dior to contact me effective immediately with status on my bag or give me a new bag in replacement.

Review: I purchased a tux on March [redacted] and left it at the store for a quick turnaround on alterations. I was informed it would take a couple days for it to be done. March [redacted] I had heard nothing from Dior and I contacted them to see if it was completed because I had an event that weekend. They said I could come by and get it. The tailor was the sales person and not an actual tailor. This I was very worried about after buying suits at [redacted].

March [redacted] around 4pm

I arrived at Dior and tried on the Tux to find out that screwed up the alternations making one leg shorter than the other. Rick (Sales Associate) assured me they would have it fixed and ready in a day. I heard nothing from them all weekend and my event came and went and I wore a different tux.

"Worst experience with a luxury brand"

March [redacted]

I called Dior to see what ever happened to my tux. They forgot to check on it and called their tailor to see if it was done. At this point it was 13 days after purchase. I told them that I have never been treated with such poor customer service and have never experience this type of service from [redacted] all of which have tailored a suit in 4-12 hours from purchase. I told [redacted] that I was refusing the suit and they could return it since it missed my deadline of having it and since I never received it they could credit it back to my account.

March [redacted]

My assistant started handling the situation via email to Brian (Brian B[redacted] Manager Christian Dior Couture | [redacted]) and explained again why I was not excepting their merchandise and they could issue a refund.

I have been trying to resolve this issue since March with no refund.

1. As of June [redacted] 2015 I have never received any merchandise from Dior for the transaction March [redacted].

2. The quality of the service was below quality than I have ever received at other luxury designers

3. There was no tailor that took measurements and instead a sales person

4. The fit and tailoring was the worst I have ever seen for spending 4k on a tux.

a. [redacted] have done same day alterations within 3hrs of purchase on suits costing $4,000+

b. [redacted] has done 48 hour turn around on tuxedos for me costing over $5,500+

Overall all I would suggest to anyone wanting a tux or a suit to go to [redacted], [redacted]nd skip Dior.Desired Settlement: I want a refund for a product I never received.