Christian Brothers A/C, Plumbing & Electrical

I'm thrilled to know we were able to lend a hand when you called us out, and I'm sorry to hear the price surprised youPlease know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customersStill, I appreciate the input, and I hope you keep us in mind the next time you need a helping hand-Dave H***, General Manager"

I'm thrilled to know we were able to lend a hand when you called us out, B***, and I'm sorry to hear the price surprised you Pleas know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers Still, I appreciate the input, and I hope you keep us in mind the next time you need a helping hand- Dave H***, General Manager "

I do not know who "***" is! They do not even review the comments They just send automatic responses as they have so many complaints!The first words from Christian Brothers was "this can cause a fire"! Then he said the fixtures were rather "pricey"! Both of these statements were and incredibly misleading They used a scare tactic to get my year old mother to open her checkbook - literallyThe fixtures were less than $RETAIL! Christian Brothers are unethical and if you look at their reviews this is not the first time for these tactics! How many people do they need to lay away before they are held accountable for their actions

Mrs [redacted] , it's our job to evaluate the situation and lay out all of the options for our customer your mother [redacted] ***It appears we did present your mom our customer with the price options #take down two ceiling lights and one fan, went to the supply house and pick up fan and lights and complete the installation On 8/28/Mrs [redacted] called in to schedule an appointment, she was asked to provide all the information needed to schedule an appointment, name, address, telephone, email, are you the homeowner and occupy the homeShe had no issues or concerns in fulfilling our requestsThe call was scheduled, the technician came gave her the price option to do the install as requested by her, she signed the authorization to proceed which states: I have been given up front pricing and I hereby authorize the herein below described work at the below listed pricei agree to pay 3/4% per month for past due contracts (if any) In the event that collection efforts are initiated against me, I shall pay for all associated by the addition of my signature below, I agree that I have received a copy of this contract for the improvement of real property, notice I have read, understand and agree to the terms listed here At the time the appointment was scheduled and completed the customer [redacted] stated she was the homeowner and at no time did she make us aware that she had a power of attorneyWhen we were made aware of it we stopped communication with her and honored your wishes as her power of attornery to deal direct with youThere will not be a refund, going forward if [redacted] requests to do business with Christian Brothers we will deal direct with you As always, thank you for your feedback

I'm thrilled to know we were able to lend a hand when you called us out, I'm sorry to hear the price surprised you Please know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customersStill, I appreciate the input, and I hope you keep us in mind the next time you need a helping hand Our customers' are presented with the price up front prior to doing any work, we get the customers' approval and signature and proceeded with the installAgain thank you for the feedback

Thank you for your feedback, we appreciate you taking the time to let us know about your concernsOn 6/14/you were sold a ton heat pump, new thermo stat, a new disconnect line, new custom metal, a year comp warranty, year parts warranty and a year labor warranty Originally the unit cost $ 6,the price was brought down to $ 5,000.00, because of the Manager discount of $1,which included the APS RebateNo addition refunds will be given since we gave you such a huge upfront discountThank you for your business

Tell us wI'm thrilled to know we were able to lend a hand when you called us out, ***, and I'm sorry to hear the price surprised youPlease know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customersStill, I
appreciate the input, and I hope you keep us in mind the next time you need a helping hand- Customer was well aware of the price upfront, was presented with several price options, customer chose a specific option, signed to proceed with work , christian brothers completed the work as agreed and we obtained her signature when finishedOur customer advised she was the homeowner when the call was bookedAs always thank you for the feedbackDave H***, General Manager

Concerning the rebate from *** they never respondedConsidering the workmanship there was no response

Please provide me with an Explanation of Charges, I would like to know what I was charged for each service, the parts, labor etc Just informing me that you are sorry that these these excessive charges came as a surprise to me is not acceptable

Thank you for your feedback, the credit has been approved for 69.95, you are absolutely correct you should not have been charged, it should have been a free estimate when you purchase a new Air Condition UnitWe appreciate your patience in this matter, our goal is to take care of all of our
customer and make sure you satisfied

i'M THRILLED TO KNOW WE WERE ABLE TO LEND A HAND WHEN YOU CALLED US OUT, AND i', SORRY TO HEAR THAT THE REQUEST WAS NOT COMPLETED AS REQUESTED WE WERE ATTEMPTING TO REACH YOU TO FIND OUT WHY YOU WANTED TO CANCEL THE SERVICE PARTNER PLAN, WE LEFT MULTIPLE MESSAGES TO DISCUSS THIS WITH YOU
PLEASE KNOW OUR NUMBER ONE PRIORITY IS ALWAYS TO PROVIDE THE BEST SERVICES POSSIBLE, AND WE WOULD NEVER DELIBERATELY IGNORE ANY OF OUR CUSTOMERS REQUESTS STILL, I APPRECIATE THE INPUT, AND I HOPE YOU KEEP US IN MIND THE NEXT TIME YOU NEED A HELPING HAND-DAVE H***, GENERAL MANAGER

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11595624, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I'm thrilled to know we were able to lend a hand when you called us out, I'm sorry to hear the price surprised you.  Please know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers. Still, I appreciate the...

input, and I hope you keep us in mind the next time you need a helping hand.  Our customers' are presented with the price up front prior to doing any work, we get the customers' approval and signature and proceeded with the install. Again thank you for the feedback.

Mr. [redacted], it's our job to evaluate the situation and lay all of your options, and it sounds like that's exactly what we did.  We gave you a quote, and, from there, it's your decision whether or not you want to continue working with us.  I'm sorry if you felt we were overpriced, but the price given we gave was our professional assessment, and we did not try and force you into accepting the work.  You chose Option #3 non oem compressor fan motor, voltage regulator, Platium Plumbing Plan for a total of 2907.00, we then waived the dispatch charge of 69.95 and gave off 50.00 off coupon bringing the total down to 2857.00. Because we are a flat rate company and provide upfront pricing we charge by the job not by the hour. The only breakdown I can give you is 50% is Parts and Labor, 40% Overhead, and 10% is what our profit is.

I'm thrilled to know we were able to lend a hand when you called us out, and I'm sorry to hear the price surprised you. Please know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers. Still, I appreciate the input,...

and I hope you keep us in mind the next time you need a helping hand. -Dave H[redacted], General Manager"

I do not know who "[redacted]" is!  They do not even review the comments.  They just send automatic responses as they have so many complaints!The first words from Christian Brothers was "this can cause a fire"!  Then he said the fixtures were rather "pricey"!  Both of these statements were false and incredibly misleading.  They used a scare tactic to get my 85 year old mother to open her checkbook - literally. The fixtures were less than $175 RETAIL!  Christian Brothers are unethical and if you look at their reviews this is not the first time for these tactics!  How many people do they need to lay away before they are held accountable for their actions.

I'm thrilled to know we were able to lend a hand when you called us out, B[redacted], and I'm sorry to hear the price surprised you.  Pleas know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers.  Still, I...

appreciate the input, and I hope you keep us in mind the next time you need a helping hand. - Dave H[redacted], General Manager "

Mrs. [redacted], it's our job to evaluate the situation and lay out all of the options for our customer your mother [redacted]. It appears we did present your mom our customer with the price options #1 take down two ceiling lights and one fan, went to the supply house and pick up fan and lights and complete the installation.  On 8/28/2017 Mrs. [redacted] called in to schedule an appointment, she was asked to provide all the information needed to schedule an appointment, name, address, telephone, email, are you the homeowner and occupy the home. She had no issues or concerns in fulfilling our requests. The call was scheduled, the technician came gave her the price option to do the install as requested by her, she signed the authorization to proceed which states: I have been given up front pricing and I hereby authorize the herein below described work at the below listed price. I agree to pay 1 3/4% per month for past due contracts (if any) .  In the event that collection efforts are initiated against me, I shall pay for all associated.  by the addition of my signature below, I agree that I have received a copy of this contract for the improvement of real property, notice I have read, understand and agree to the terms listed here.  At the time the appointment was scheduled and completed the customer [redacted] stated she was the homeowner and at no time did she make us aware that she had a power of attorney. When we were made aware of it we stopped communication with her and honored your wishes as her power of attornery to deal direct with you. There will not be a refund, going forward if [redacted] requests to do business with Christian Brothers we will deal direct with you.  As always, thank you for your feedback.