I am working with the complainant to understand the history of the complaint. My company, Catalyst Property Management Solutions was supposed to acquire this customer from another property management company, [redacted]. The management agreement included in the complaint and all...
of the communications was with the the complainant and the other company (who I am not affiliated with).Unfortunately, [redacted] continued to receive the rent payments from the tenant and never forwarded the payments to Catalyst or advised the tenant to start making payments to us. At this point, I was led to believe that this complainant/owner's properties had not yet been transferred to Catalyst Property Management Solutions. Therefore, we did not sign a management agreement with the complainant/owner or lease agreement with the tenant.After further investigation, I discovered there was repair work performed by [redacted]'s affiliate company named [redacted] on the complainant's properties, but the complainant had not agreed to all of the charges. The work being performed was not a result of a tenant work and there were a lot of verbal agreements and arrangements being made between the complainant and [redacted]. Since [redacted] and [redacted] had received the tenants rent payments, they subtracted the invoice for repairs from the owner distribution. Needless to say, this should not have been handled this way, but I was not involved and not aware that any of this was happening.I am now trying to figure out how to resolve this between the complainant and [redacted] so the complainant can receive whatever is due to him.
I am working with the complainant to understand the history of the complaint. My company, Catalyst Property Management Solutions was supposed to acquire this customer from another property management company, [redacted]. The management agreement included in the complaint and all...
of the communications was with the the complainant and the other company (who I am not affiliated with).Unfortunately, [redacted] continued to receive the rent payments from the tenant and never forwarded the payments to Catalyst or advised the tenant to start making payments to us. At this point, I was led to believe that this complainant/owner's properties had not yet been transferred to Catalyst Property Management Solutions. Therefore, we did not sign a management agreement with the complainant/owner or lease agreement with the tenant.After further investigation, I discovered there was repair work performed by [redacted]'s affiliate company named [redacted] on the complainant's properties, but the complainant had not agreed to all of the charges. The work being performed was not a result of a tenant work and there were a lot of verbal agreements and arrangements being made between the complainant and [redacted]. Since [redacted] and [redacted] had received the tenants rent payments, they subtracted the invoice for repairs from the owner distribution. Needless to say, this should not have been handled this way, but I was not involved and not aware that any of this was happening.I am now trying to figure out how to resolve this between the complainant and [redacted] so the complainant can receive whatever is due to him.