Choo Choo Trolley Corporation

From: Revdex.com of Metro Washington DC< [redacted] >Date: Mon, Jul 20, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] >---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Fri, Jul 17, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >While I see that your e-mail states this email is not monitored, I cannot seem to find how else to contact you, as the message center for the complaint doesn't allow me to send messages, so I will try this.The company has mailed us a check in the amount of $While we are pleased to have finally received some acknowledgement and a partial refund from this "company," we do not find the amount appropriate based on the complaint, the situation, or the failure to provide serviceSo we are still unsatisfied with the resolution, but did want to update the complaint so this new information was available to you.Thank you, [redacted] ***

I apologize for not responding sooner to the complaint that you received # [redacted] .When I was told of the amount of refund that was requested by Mr & Mrs [redacted] I felt that it was necessary to speak to Barbara – the driver of the vehicle. Unfortunately Barbara had left to visit some out of town relatives the following day and did not return until July 12th.I regret not conveying that to the office which is the reason for the delay in sending the check. We did send a check on July 14th for $600.00.Unfortunately when you are providing a service with a mechanical element Sometimes – not often – problems arise that you cannot predict. You never want any type of mishap to occur.When we became aware of the vehicle not starting we tried to diagnose the situation over the phone and meanwhile we dispatched another vehicle from the garage. Unfortunately we were unable to arrive in time to transport the Wedding Party to the church. The replacement Trolley did arrive at the church and completed the remaining 6 hours of the transportation service.They also made reference to being informed that the Trolley was air conditioned.Our receptionist / reservation clerk has been employed at our company for many years and I know that she would not lead them to believe that they were.Sincerely,Thomas R. K***

From: Revdex.com of Metro Washington DC">Date: Mon, Jul 20, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Fri, Jul 17, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "***"
While I see that your e-mail states this email is not monitored, I cannot seem to find how else to contact you, as the message center for the complaint doesn't allow me to send messages, so I will try thisThe company has mailed us a check in the amount of $While we are pleased to have finally received some acknowledgement and a partial refund from this "company," we do not find the amount appropriate based on the complaint, the situation, or the failure to provide serviceSo we are still unsatisfied with the resolution, but did want to update the complaint so this new information was available to youThank you,
*** ***

I apologize for not responding sooner to the complaint that you received #[redacted].When I was told of the amount of refund that was requested by Mr & Mrs [redacted] I felt that it was necessary to speak to Barbara – the driver of the vehicle. Unfortunately Barbara had left to visit some out of town relatives the following day and did not return until July 12th.I regret not conveying that to the office which is the reason for the delay in sending the check. We did send a check on July 14th for $600.00.Unfortunately when you are providing a service with a mechanical element Sometimes – not often – problems arise that you cannot predict. You never want any type of mishap to occur.When we became aware of the vehicle not starting we tried to diagnose the situation over the phone and meanwhile we dispatched another vehicle from the garage. Unfortunately we were unable to arrive in time to transport the Wedding Party to the church. The replacement Trolley did arrive at the church and completed the remaining 6 hours of the transportation service.They also made reference to being informed that the Trolley was air conditioned.Our receptionist / reservation clerk has been employed at our company for many years and I know that she would not lead them to believe that they were.Sincerely,Thomas R. K[redacted]

From: Revdex.com of Metro Washington DC<[redacted]>Date: Mon, Jul 20, 2015 at 10:44 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>---------- Forwarded...

message ----------From: [redacted] <[redacted]>Date: Fri, Jul 17, 2015 at 6:31 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[redacted]" <[redacted]>While I see that your e-mail states this email is not monitored, I cannot seem to find how else to contact you, as the message center for the complaint doesn't allow me to send messages, so I will try this.The company has mailed us a check in the amount of $600. While we are pleased to have finally received some acknowledgement and a partial refund from this "company," we do not find the amount appropriate based on the complaint, the situation, or the failure to provide service. So we are still unsatisfied with the resolution, but did want to update the complaint so this new information was available to you.Thank you,[redacted]