Choice Wireless

Dear Mr [redacted] , After reviewing your claim and account we have concluded that you are correct in your assertion that our systems are creating the issues that you are experiencingOur records have shown that our customer service representatives have taken the correct action each time the issue occurs, and that despite the inconvenience of having to call in to rectify the issue the service you are paying for is being providedWe are taking steps with our vendors to correct the issue you have been experiencing, and in the meantime have provided a $one-time credit for your inconvenience Thank You, Choice Wireless Customer Service

Dear Mr. [redacted],
After reviewing your claim and account we have concluded that you are correct in your assertion that our systems are creating the issues that you are experiencing. Our records have shown that our customer service representatives have taken the correct action each time the issue...

occurs, and that despite the inconvenience of having to call in to rectify the issue the service you are paying for is being provided. We are taking steps with our vendors to correct the issue you have been experiencing, and in the meantime have provided a $30 one-time credit for your inconvenience.
Thank You,
Choice Wireless Customer Service

As of today (12/30/2015), the $30 credit that Choice said was added to my account (in their response of 12/24/2015) has actually not been applied. I just spoke to a Choice support rep, and I was told there is nothing about a credit anywhere on my account.
I remember reading somewhere that I can reopen this complaint. Is that possible?

Initial Business Response /* (1000, 9, 2015/08/25) */
Choice Wireless is a Prepaid Company. It is our policy that service refunds are not issued for services that are prepaid. In the case of this customer they had 18 days of service use prior to submitting a request to disconnect services. After...

review of this account and the call records we have found the amount of use during the 6-1-15 to X-XX-XX period to be consistent with a normal monthly subscriber.
Choice Wireless will not be refunding any funds for services that were prepaid and received.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid for services to the end of the month. I should be refunded the amount (prorated) not used. I dont understand why they cannot refund the amount I am requesting. It was paid in good faith and there was no breach in a contract because I was advised that I can disconnect at any time if I were not satisfied with their services.