Choice Privileges Center

Complaint: [redacted]
I am rejecting this response because: there was nothing wrong with the address in the account.  If it was wrong it is because someone there made it wrong.  The correct address is [redacted].  That is what it has always been and should be now.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because: the information they provided you it not correct.  The address on the account was correct, is correct and has always been correct.  Also, someone from Choice called me and explained that they do not have any control over what AARP does.  Said they would submit the order again but would not assure me that anything would change.  That's pretty much a non-reply as far as I am concerned.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Hello [redacted],I would like to offer my most sincere apologies that a Choice Privileges account managed to be opened without your approval. We take our customers' privacy very seriously. As a result, I have had the account terminated and removed from the system completely. It may take a couple of days...

for all elements of the system to update, and it is possible that you may receive an email from us in that time period, but rest assured there is no longer any record of you as an account holder in our system. I once again extend my most heartfelt apologies for the inconvenience this has caused you. Please don't hesitate to let me know if you have any further questions or concerns. Have a very happy holiday season!Kind regards,Michael *. P[redacted]
Coordinator, Executive Customer Relations
Reputation Management
tel        
###-###-####
fax        ###-###-####
[redacted]
 
6811 E Mayo Boulevard
Phoenix, AZ 85054
[redacted]

Hello [redacted],According to our records the digital gift card in question was sent to the email address on file at the time it was ordered. Per our Member Services department, the email address has been changed since then, but we do show records that it was received by the address that was current...

at the time. As the card was delivered, we would not be able to offer a refund of your points at this time. If you have any questions, please feel free to contact our Member Services department at ([redacted]) [redacted].Thank youKeith H[redacted]Coordinator, Executive Customer RelationsReputation ManagementTel: ###-###-####Fax: ###-###-####6811 E Mayo BlvdPhoenix, AZ 85054[redacted]

Dear Mrs. [redacted],   I am writing regarding your Revdex.com reply declining the resolution that was accepted yesterday. I regret to hear that you have changed your mind concerning this offer.  I want to resolve this issue to your satisfaction, so you may continue to stay at Choice Hotels with confidence.   I understand that you would prefer a refund of the $55.00 used to purchase the points. Typically, we are not able to offer a refund on purchased points. However, under the circumstances I would be more than happy to make an exception, if this will resolve the issue for you. If this would be acceptable I will contact [redacted] to process the refund. After I hear from you, I will remove the 5,000 purchased points and the 8,000 points added to the account yesterday. This will still leave 12,524 points in the account. I hope this will be more agreeable to you.   Thank you for reaching out to Choice Hotels. I look forward to hearing from you.   Kind regards,   Kevin C. Executive Guest Services [redacted] Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I will contact the business and then let Revdex.com know if it is resolved as a result of our communication with the business.
Regards,
[redacted]

Hello Mr. [redacted],
Thank you for reaching out to us via the Revdex.com to share your concern with your recent experience with the Choice Privileges Program. It was disappointing to hear you weren’t satisfied with our membership program.
I could see this matter is important to you so I...

forwarded your comments to the Choice Privileges department to be reviewed. As a one-time courtesy they have qualified your first two trips during the promotion period.
At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our beds. We hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands and programs.
We look forward to having you back!
Take Care,
Shayla S[redacted]
Coordinator, Executive Customer Relations
CID: [redacted]

Complaint: [redacted]
I am rejecting this response because: they have actually now added the stays and credited my account. This message says they couldnt, but they did come back and agree to. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted]
I am rejecting this response because:I never received anything stating that the points were to expire. I attached the only emails I have from ChoiceHotels. It was the first of January when I spoke to someone why was I not told in a month they would expire and also why is it hid from the consumer like your representative informed me. This is not acceptable. 
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Dear [redacted] and [redacted], Thank you for your response. It is greatly appreciated. I can assure you that we do not hide the forfeiture date of your Choice Privileges points. I sincerely apologize for any misinformation you received regarding this. We want our members to be able to use their points and get the most benefit possible from our program. The information on any points due to forfeit is always available to you through your online profile at www.ChoiceHotels.com by accessing your statements. You may of course reach out to our guest services teams as well. And best of all, it is very easy to keep your points available to you. As long as there is qualifying point earning activity on your account every 18-months, you do not even need to worry about them ever expiring. I would be more than happy to extend a onetime courtesy and reinstate the points to [redacted]’s Choice Privileges account. The next time he signs into his account he will see the 16,870 points are available. [redacted] can redeem points for a reward night (free night) once he is within the 30-day booking window. When you have a chance, you may review the guidelines to redeem reward nights here. And the point forfeiture guidelines are available here. The complete Choice Privileges guidelines are available at www.ChoicePrivileges.com. Thank you again for reaching out to Choice Hotels and making us aware of this matter. Please do not hesitate to contact us if we can be of further service. We are always happy to assist one of our valued guests and Choice Privileges member. I look forward to your next stay with Choice Hotels! Kind regards,   Kevin C. Executive Guest Services 6811 East Mayo Blvd, Ste. 100 Phoenix, AZ 85054 Phone:###-###-#### Fax:###-###-#### Email: [redacted]

I'm writing on behalf of the Executive Offices of Choice Hotels International.   We are most concerned about the problems you experienced with our Summer 2017 Stay twice earn a $50 gift card promotion, and I am writing to thank you for taking the time to bring this matter to our...

attention.  Your willingness to share your concerns and observations is genuinely appreciated. In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at 1-800-435-8595 or by email at [email protected] we will be delighted to assist you. Sincerely,James PExecutive Guest Services