Chiropractic Spine & Rehab Center

With all due respect, we are unsure what resolution Mr
*** is seeking at this timeNo charges have been assessed for Mr***
to dispute at this present timeOnce all invoices are received for the items
listed following the move out inspection, a disposition will be composed and
sent to Mr***Had the move out procedures been followed according to the
lease, the current situation would not exist. Again, we regret that Mr
*** feels we are not handling the situation correctly but we are following
the terms of the lease and are obligated to do soMr*** entered into the attached lease agreement on
September 6thagreeing to rent the property for a month termOn or
around November 23rd2016, Mr*** expressed that he would need to move
out of the property and was hoping to avoid any break lease fees that are
stated in the lease agreement which are: $+ months rentWe discussed the
situation with the owner who offered to re-list the property in an effort to
help the tenant avoid paying the full break lease fee in hopes that we could
find a qualified tenant to rent the property seamlessly so the owner would not
have any vacancy timeMr*** rejected that offer on December 2ndand
confirmed that he would like to break the lease agreement. We have no
problem with a tenant breaking their lease, but the break lease clause all
parties agreed to is listed in the lease agreement as mentioned aboveI am
confused as to why we are going back and forth in a disputeThere is nothing
to be disputed. Mr*** is now moved out of the property and we have
performed our move out inspection and are currently in the process of
determining what further charges may be assessed against the security deposit
based upon the condition that Mr*** left the home i.e(Carpets weren't
professionally cleaned, the home wasn't cleaned, the air filter wasn't changed,
the landscaping wasn't cleaned up, and there is a missing blind wand.) We will
have a move out disposition statement sent to the address we have on file for
Mr*** listing any charges assessed to his account. Please let us
know if you have any questions. We take customer satisfaction extremely seriously and
hopefully our rating with the Revdex.com and other online resources is a testament of
thatWe regret that Mr*** is not satisfied however we are obligated to
follow the terms of the lease

To Whom It May Concern:I am writing this response in regards to complaint #***Please understand that each of the properties that we manage and advertise for rent are individually ownedWe disclose the minimal rental criteria to each applicant prior to applying on the websiteUnfortunately
the applicant did not meet the rental criteria requirements and was deniedFurthermore, it is clearly disclosed that the application fees are non refundableDue to the applicants dissatisfaction, we have decided that we will refund the $application fees. Sincerely, Brewer & Stratton Property Management LLC

This is disappointing to see a complaint on a matter that we were trying diligently to resolve through direct communication. [redacted] the complainant wanted her 80.00 application fees back that are 100% non-refundable no matter the situation. I agreed refund 40.00 initially and she wasnt happy, we...

then agreed to refund the 80.00 application fee to resolve this as quickly as possible. We feel wronged in this situation as the fees were refunded yet a complaint was still filed, even though we agreed to her terms. Please let us know if you have any questions regarding this matter. [redacted] hasn't responded to any of the mails we sent to try to resolve this matter.

Revdex.com complaint Response to [redacted]I've attached
a copy of the rent ready estimate that was presented to the owner for approval.
The owner asked me to prioritize the estimate and let them know what items I
felt needed to be completed and what items could wait. Also attached is an
email where I...

broke down what I felt needed to be done along with the owner's
response approving the work and agreeing to move forward with the repairs. The
work was completed and the owner was notified. We did have difficulty getting
the home rented, but we never received feedback that it was because the home
was in bad condition. The only feedback we received was regarding the color of
the walls in the home. This information was also passed along to the owner.The owners
canceled management and inspected the home. They sent me an email, with
pictures showing items of concern. Of those items, the only thing that was part
of the approved and completed rent ready work was the general cleaning. I had
the rent ready vendor reach out to the owner and make arrangements to go back
out and clean the home again. The vendor did a second clean on the home. After
the second clean was done, the owner again notified me that they were not
satisfied with the clean. I again asked the vendor to reach out to the owner to
address their concerns. The vendor notified me that they reached out to the
owner, but were not able to reach them. They also notified me that while doing
the second clean they noticed items that were not there after they did the
initial cleaning, and also notified me that other vendors had been in the home
doing other work. However, they still agreed to do what was needed to satisfy
the owner. To my knowledge the owner never responded to the vendor's attempt to
address the owners concerns.From there,
the owner started making demands to know what work was completed on the home
and what they paid for. I provided a breakdown of the approved work and
charges. This was the same information provided to the owner before any of the
work began. It was also the same details reviewed and approved by the owner. In
addition to the detailed breakdown, they asked for an invoice, so we sent an
invoice.  The invoiced amount actually
came back cheaper than the amount approved by the owner. The owner also accused
us of keeping their money and not having any work completed on the home. This,
simply was not true. I reminded the owner, that they did not have to approve
the rent ready estimate we provided and even let the owner know, prior to
approving the estimate we provided, that I could help get their own vendors
into the home if they had someone they wanted to do the work (see attached
email). I also reminded the owner, that we were not hiding the fact that we
make money on maintenance of the home if the owner chooses to use our vendors.
It is part of the management agreement they signed. To conclude,
the work was completed that the owner agreed to and paid for. We didn't hide
anything from the owner. When the owner was not satisfied with the quality of
the cleaning, we did everything we could to put them in touch with the vendor
to address the concerns. I've gone back and forth with the owner several times
since they have canceled management. We are ready to have this issued resolved,
and I'm sure the owner is too. Just yesterday I emailed the owner an offer to
credit them the $250 they paid, for the general cleaning of the home, as a good
faith offer, so this issue can be resolved and we can both move on. I'm waiting
on a response from the owner.

The same generic response I have received for the duration of this horrible experience. Continue to hide behind your lease for your lack of customer service, or human compassion.  I hope you are satisfied with full wallets because you certainly have empty hearts. It's companies like this that will make America great again.

To Whom It May Concern:I am writing this response in reference to complaint #[redacted]. We take customer feedback extremely seriously and have thoroughly reviewed and considered Mr. [redacted]'s complaint. While we are disappointed he is not satisfied, our stance remains the same.  Mr. [redacted]...

entered into a 12 month lease agreement on September 6, 2016, after circumstances effecting his ability to complete the lease terms arose an offer was presented by the owner of the property. Mr. [redacted] chose not to accept the offer and exercise the break lease clause as listed in the lease agreement. Upon return of possession of the property, Mr. [redacted] did not follow the move out procedure as listed on the lease agreement. We must follow the lease terms and Mr. [redacted] has not followed through with the lease terms he originally agreed to which included cleaning of the property, carpet cleaning, landscaping clean up and any repairs upon move out and prior to return of possession. Mr. [redacted] was notified immediately upon inspection of the property on what would need to be completed which brings us to the present time and his disagreement with our findings. Mr. [redacted] will be given a deposit disposition within the time frame allowed by the State of Arizona which will have a complete breakdown of the completion of items as noted on the correspondence following the move out inspection.We send our deepest condolences to Mr. [redacted] and his family.Sincerely,Brewer & Stratton Property Management LLC