China Asian Travel

[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Detailed informatin is contained in the consumer's July 11, Fax.Complaint 1D: [redacted] I response to your letter received on July 7, about the claim I filed again Mt Grab FordI spoke with [redacted] after I filed the complaint and he told me there was nothing they could do for daysJuly 11, was the 10th day so I called back around 10:am and he said he filed paperwork with Ford and had been out of town and at this time doesn't have any news to tell meHe said he hoped to know something by July 13, I also called the owner [redacted] last week and he said he had not been made aware of the situation of the details.At this time nothing is settled Regards, [redacted] ***

The business has contacted me and resolved the complaintThank you for your help

This matter with Mt Orab Auto Mall has been resolved

We are certainly sorry for the concerns that *** *** is experiencing with his ***. My master-certified Ford transmission technician is on the job and *** *** has met with my service manager a few times regarding this issue as well. We have discovered problems outside of the
factory recall and are working diligently to resolve those problems and get *** *** back on the road as soon as possible

Mrs. Click purchased a new 2015 Ford Focus from us today.  We traded her out of the vehicle she was having issues with and is now completely satisfied.

I spoke to [redacted] on Saturday, June 27th and she has requested that Ford buy back her Focus.  I am currently working with the manufacturer to process that request for her.

I am sorry that the customer wasn't completely satisfied subsequent to their experiences at Mt Orab Ford.  On August 20, 2014 we replaced both front brake pads and rotors on the vehicle at 82325 miles.  At that time, we advised the customer that they also needed tires and rear...

brakes.  On February 26, 2015 we replaced the rear brakes and rotors at 85659 miles.  On April 10, 2015 the customer indicated to an independent repair facility out of town that the brakes were "squeeking".  The repair estimate from this shop indicates the miles are estimated at 87000.  This independent repair shop apparently told the customer that the vehicle needed new brake pads and rotors and sent pictures showing that there was rust on the rotors.  This rust certainly could be caused by the vehicle only being driven an estimated 4675 miles in 7 months and 3 weeks.  There was no indication of any safety issues, only a sound.  We recommended the customer bring us the vehicle so that we could diagnose the sound for them.  That offer stands and we would gladly inspect the brakes and rotors that we installed to ensure the soundness of their operation.

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Detailed informatin is contained in the consumer's July 11, 2015 Fax.Complaint 1D: [redacted]I response to your letter 1 received on July 7, 2015 about the claim I filed again Mt Grab Ford. I spoke with [redacted] after I filed the complaint and he told me there was nothing they could do for 10 days. July 11, 2015 was the 10th day so I called back around 10:30 am and he said he filed paperwork with Ford and had been out of town and at this time doesn't have any news to tell me. He said he hoped to know something by July 13, 2015. I also called the owner [redacted] last week and he said he had not been made aware of the situation of the details.At this time nothing is settled.
Regards,
[redacted]