Chili's Grill & Bar

Back Trailers installed the Frontier bumper on the truck described according to installation procedures provided by the manufacturer.? After the complaint was filed the claim was handed over to our insurance company.? The determination by the insurance company was not to pay the
claim.? Back Trailers was found not at fault.? [redacted]? [redacted]?

We resolved it this morning. Thank you.

Back 40 Trailers installed the Frontier bumper on the truck described according to installation procedures provided by the manufacturer.  After the complaint was filed the claim was handed over to our insurance company.  The determination by the insurance company was not to pay the...

claim.  Back 40 Trailers was found not at fault. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello Mr. [redacted],My name is [redacted] and am the owner of The carpet Guys.  Although I was not directly involved in your order, since my sales manager [redacted] is out of town all this week, I will do my best to try and accommodate your needs.  From what my research in this matter shows, It...

appears that you received a $675 off coupon as well as an additional $100 off coupon that was combined with your original pricing.  It appears that the coupon discounts were applied towards your carpet end of the order which landed you at a $4.44 sq. ft. price point after  tax, installation, upgraded padding and the added bonuses of the removal of old carpet and furniture moving.  Furthermore, from the notes I am looking at in your file, it appears that the Marathon Vinyl Plank floor and installation came to be $3496.  an additional 80 ft of shoe molding and installation at $240.  The skim coat and floor preparation and glue needed for this installation of the job were charged at $437.00  Metal transition strips at $37.50.  Stair nose at $56.00, and the sales tax on the materials were $224.50 for a total of $4,491.  As for the break down of how I pay my installers per square foot for their labors, I do not disclose my labor rates.  I will say that we are not necessarily the cheapest company in town due to the fact that we give a full LIFETIME warranty on all of or installation work where most companies only give 30-90 days with the exception of a few of the larger outfits and national brands that give a 1 year labor warranty.  Typically if you buy a home furnishing and wish to upgrade to an extended warranty or longer service plan, the going rate for a 3 year warranty is roughly 20% of the total cost.  Since we provide a warranty much longer than 1-3 years, we factor into our costs the higher rate of service calls and warranty repair costs that are more likely to take place over the long haul of people owning their homes.  Luxury Vinyl Plank as well as carpet come in certain size increments.  For LVT and LVP, we send out the product in cartons and not individual planks.  Each carton may contain between 30 and 65 square feet, so there often is a waste factor to consider when attempting to break down costs.  Carpet comes in 12 ft wide rolls, so for example, if someone needs an 8x8 room of carpet, they actually buy 96 square feet rather than 64 square feet because carpet is delivered in 12 foot increments and not square foot tiles.  Because of the waste factor, it is also hard to give an exact breakdown of cost per foot or yard in this case. Furthermore, we also pay each of our installers a minimum labor charge regardless of weather they are installing 5 feet or 5,000 feet, so with that being said, there is no real consistent per square foot price.  I will say that the product that you chose is an EXCELLENT  product and by no means an entry level piece of floor covering.  This product is very similar to what you may find on the floor in a local school or hospital hallway,  It is made for heavy traffic and can withstand years and years of heavy foot traffic.  It even has a 10 year commercial wear warranty on it thus making it a bit more expensive of a product than an entry level plank that you may find at your local box retail store.Hopefully I was able to assist and answer your questions.  If you need anything else, please feel free to email me directly at [redacted]@CarpetGuys.com and I will do my best to further assist you in any way that I can.Sincerely, [redacted]The Carpet Guys, LLC.###-###-####

We have contacted the customer and will be returning to her house on May 30th to resolve any outstanding issues.  The customer indicated she would be removing her complaint from the Revdex.com, and considered this appropriate resolution.

Dear [redacted]-I am very sorry that I was out of town last week and unable to take your call when you had called into the office to talk to the owner.  I am extremely embarrassed and to be honest appalled at the lack of customer care in which you received after you had made a call into our office...

for a service person to take a look at your issue.  This is NOT the way I taught my staff to handle customer issues and as a result, I have a valued customer who feels that my company in which I worked extremely hard to build and maintain a good reputation, believes we are the worst company under the sun.  This is a direct reflection of how the public eye views me and my family business and I am extremely sorry and quite embarrassed that this took place.For clarity, with the contractor aspect, All of our installation crews are in fact 1099 self employed independent installation mechanics however, we only use our own pre-screened contractors who we do extensive background checks on and put thorough a very thorough interview process.  Sometimes people may think that they are employees rather than independent business owners when a sales person words in in way way telling people that we do not outsource like [redacted] or the big box stores do.;l  In most cases a carpet retailer hires a 3rd party installation company who manages 100+ independent installers however, it is often a revolving door when it comes to who works for who.  In our case, we do everything within our legal and moral ability to use crews that work solely for us as much as possible however, for legal and tax requirements, they must remain as 1099 self employed individuals and unfortunately their is no way around that here in Michigan.Again I am very sorry for the disgustingly slow response time and I can assure you that the people responsible for neglecting you in this matter will be reprimanded for this. I am terribly sorry and I hope we can somehow regain your trust and respect.  Sincerely,[redacted]PresidentThe Carpet Guys, LLC.###-###-####Direct Email : [redacted]@CarpetGuys.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]