Children of America

Hello, [redacted] enrolled at our Bealeton location on 10/3/ One day at the center [redacted] hit his head and our management team took him to the hospital We followed all the necessary procedures and protocols to ensure ***'s safety After the incident the family decided to withdraw the child and his last day was 12/1/ Per Children's of America policy all families are required to provide a two week notice prior to departure from the centerThe Home Office was in contact with the family about the two week notice charge and the balance was never resolved It is unfortunate that [redacted] did get hurt however we have done our do diligence with the situation The charges are valid and will stand

This is a response to the complaint filed by [redacted] The major issue was the billing adjustments that were pending [redacted] ' account This resulted in [redacted] disputing the credit card payment on 8/4/ [redacted] ' account has been adjusted to reflect her new approved rate as well as a credit for any incorrect charges that were previously assessed to her account The balance that is now owed is valid and has been explained to [redacted] in detail We value her business and attest that she has an impeccable payment history with Children of America All issued should be resolved

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I can't understand why this business can realize that we just didn't decide not to send my child, we at no fault here They, the business was liable and they should be greatful that we didn't pursue legal action They should have been happy that we just went away Now, I wish I didn't because if I had known that this is the kind of business this place run, I regret that I didn't do anything at the time, I would have definitely taken them to court.They put a non-payment on my credit report, for what because my son was scheduled for another few weeks What does their policy say regarding child injury and child neglect? We aren't paying for services NOT provided Once again, we are NOT at fault here They are, the business.If they don't want to come to realization and realized that they could have been exposed, then we are going to be at a stale-mate Because we aren't going to pay for nothing, especially when it's their fault.Thank you Revdex.com, for your assistance Regards, [redacted] **

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Please note that no one asked me to provide a copy of my orders prior to August so I had no idea what was required My orders are attached Regards, [redacted]

Revdex.com spoke with the business and it was stated that this customer was sent a refund

To whom it
may concern,Thank
you for taking the time to communicate to us why our service did not meet your
expectations. Please accept our apology
for the unsatisfactory service that you received from our Doc Stone location We have investigated the incident and the
center
director has reached out to the parent to resolve the issue. The assistant director did call the parent to
inform her of her child’s fever. Mom
confirmed with the center that she received the message and it was a
misunderstanding. The center will be
conducting extra trainings on professionalism and proper procedures to avoid
situations like this in the future

Hello,
*** ** enrolled at our Bealeton location on 10/3/2011. One day at the center *** ** hit his head and our management team took him to the hospital. We followed all the necessary procedures and protocols to ensure ***'s safety. After the incident the family decided to
withdraw the child and his last day was 12/1/2011. Per Children's of America policy all families are required to provide a two week notice prior to departure from the center. The Home Office was in contact with the family about the two week notice charge and the balance was never resolved. It is unfortunate that *** did get hurt however we have done our do diligence with the situation. The charges are valid and will stand

Re: Case No*** TO WHOM IT MAY CONCERN This letter is to address the complaint by *** *** *** placed to the RevDex.com. Mrs***'s primary concern is the charges that were billed to her account after she discontinued our servicesHer
child's last day of attendance was on 6/12/She was then billed for the weeks of 6/15/and 6/22/As per COA policy, which *** *** signed and agreed to, disenrollment from our center requires a mandatory two weeks' noticeIf notice is not given, they wlll be subsequently charged two weeks from the last date of attendance. Upon further review of the account, Mrs*** was being charged at a "Before & After" rate while she attended, but the amount she was billed for failure to give a two weeks' notice was at a "Senior Camp'' rate (due to the school transitioning to summer camp)In lieu of this information, we are willing to make an adjustment to her account for the difference in rates, which totals to be $202.10. The adjusted amount can be refunded to Mrs*** upon requestPlease let me know if any ;idditional information is needed. *** *** Manager of Operational Accounting

Revdex.com:At this time, my complaint, ID *** regarding Children Of America has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I can't understand why this business can realize that we just didn't decide not to send my child, we at no fault here. They, the business was liable and they should be greatful that we didn't pursue legal action. They should have been happy that we just went away. Now, I wish I didn't because if I had known that this is the kind of business this place run, I regret that I didn't do anything at the time, I would have definitely taken them to courtThey put a non-payment on my credit report, for what because my son was scheduled for another few weeks. What does their policy say regarding child injury and child neglect? We aren't paying for services NOT provided. Once again, we are NOT at fault here. They are, the businessIf they don't want to come to realization and realized that they could have been exposed, then we are going to be at a stale-mate. Because we aren't going to pay for nothing, especially when it's their faultThank you Revdex.com, for your assistance
Regards,
*** **

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As per the instructions of the front desk attendant, the rate agreement was filled out WITHOUT rate information initiallyI was advised that it needed to be submitted prior to the children attending the facility and that the concerns I had would be addressed by the corporate office as the sites have no control over financial informationI did reach out to the POC provided for the corporate office and merely received a statementI sent another email days later (per the attachment) in addition to my phone calls which were never returned prior to this messageI have requested a documented breakdown of the charges that are being billed and a STANDARD rate agreement to which I have yet to receive since 8/when initially requestedI am also requesting a copy of this alleged handbook which was not provided
Regards,
*** ***

To whom it may concern, Thanking
for taking the time and voicing your concerns with the corporate officePlease
accept our apology for the incident that occurred at our *** locationWe
do not take
accusations concerning the children in our care lightlyThe
incident involving *** was investigated by the police and by ***
thoroughlyDuring the time of the investigation the teacher in question,
Stephanie, was placed on leave until the case was closedAfter a complete
investigation the case was closed and Stephanie was cleared to return to workWe
hope that this response gives you some clarity to the situation in its
entirety.Sincerely,Cindi G***Director of Operations

Complaint: ***
I am rejecting this response because:
the fact that this monthly payment issue was NEVER mentioned to me at the time my kids were attending the daycare in the LAST YEARSThe previous two directors never mentioned of this issue with meWhy all of a sudden, I decide to withdraw my kids and this issue comes out, out of nowhereIt doesn't make senseIf this is a business running, they need to stay on top of this regarding balances due every monthI just don't understand why this was never mentioned to meBut as I have clearly showed on my excel log, every payments were given including the cameras access feesThis director can't make that call of not waiving the 2nd late fee when it was waived by the previous director in which I have an email for thatI am entitled to this refundPlease refer to my EXCEL document I submitted originallyAll my payments were made
Regards,
*** ***

February, 9, 2018 To whom it may concern, Thank you for taking the time to communicate to us why our service did not meet your expectationsWe have investigated the issue and have determined that a refund will not be issuedYour rates for both of your children were a monthly total of
$1,((215*4.33) +(245*4.33)) before the $added for the camerasIncluding the cameras your monthly total was $2,You were paying the center $1,monthly resulting in an underpayment of $The billing for monthly is multiplied by to account for the months longer than weeks and this is common practiceAs a courtesy we waived a registration fee, but we did not waive the late feeAs for the 4% increase, an annual tuition increase is applied for our currently enrolled familiesIt helps to offset our operating costs; e.graises for our teachers, growing food costs, increase in rent and health care costsAfter the 4% increase was applied, you were receiving a 20% discount off our standard ratePlease accept this as our formal response to your inquirySincerely, Cindi G***r Director of Operations

I spoke to *** she said that all parents sign the parent's handbook and a rate agreement is provided to the parentsThat provides all the information concerning rates for when schools are open or when they are closedThis parent was told a copy could be provided but it has not been requested at
this time

Re: Case No. [redacted]To whom it may concernThis is in response to the rebuttal from [redacted] with regard to the services from Children of America.It is Children of America's strict policy to have all families provide a two week notice when discontinuing our services.  With that said, Children of America does recognize the necessity for active military personnel to leave immediately when orders are provided.  If such a case does arise, Children of America requests a copy of the orders and the charges for no notice would be fully waived. In the case of [redacted], a copy of these orders were not given.  If provided, Children of America will waive all charges that were assessed and close the account.  Children of America actively honors the services provided by military personnel and are willing to accommodate such circumstances as they arise.  Please let me know if you have any questions.Regards,[redacted]Manager of Operational Accounting

Hello,
[redacted] enrolled at our Bealeton location on 10/3/2011.  One day at the center [redacted] hit his head and our management team took him to the hospital.  We followed all the necessary procedures and protocols to ensure [redacted]'s safety.  After the incident...

the family decided to withdraw the child and his last day was 12/1/2011.  Per Children's of America policy all families are required to provide a two week notice prior to departure from the center. The Home Office was in contact with the family about the two week notice charge and the balance was never resolved.  It is unfortunate that [redacted] did get hurt however we have done our do diligence with the situation.  The charges are valid and will stand.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

To whom it may concern,  Thank you for taking the time to bring your concerns to our corporate office. Our sincerest apologizes for your experience at our Waldorf location. We investigated the issues you stated involving [redacted]. We do enforce a strict no violence policy at all of our locations...

and that is why we ultimately decided to dis-enroll [redacted].  In reference to your refund, we apologize for the confusion on the amount of your refund and we hope that this explanation can help clear things up. [redacted] attended February 27th and 28th before she was dis-enrolled. That week’s tuition and fuel for the bus were prorated to reflect the 2 days attended leaving you with a credit of $102.00. We can submit a check request that will be mailed directly to your house for that amount and will take about 4-6 weeks. Or you can give us a call at the corporate office and we can refund the money back onto your card which usually takes about 48 hours to clear. Here is our corporate office phone number is [redacted].Sincerely, Cindi G[redacted]Director of Operations

Re: Case No. [redacted] TO WHOM IT MAY CONCERN This letter is to address the complaint...

by [redacted] placed to the Revdex.com. Mrs. [redacted]'s primary concern is the charges that were billed to her account after she discontinued our services. Her child's last day of attendance was on 6/12/15. She was then billed for the weeks of 6/15/15 and 6/22/15. As per COA policy, which [redacted] signed and agreed to, disenrollment from our center requires a mandatory two weeks' notice. If notice is not given, they wlll be subsequently charged two weeks from the last date of attendance. Upon further review of the account, Mrs. [redacted] was being charged at a "Before & After" rate while she attended, but the amount she was billed for failure to give a two weeks' notice was at a "Senior Camp'' rate (due to the school transitioning to summer camp). In lieu of this information, we are willing to make an adjustment to her account for the difference in rates, which totals to be $202.10. The adjusted amount can be refunded to Mrs. [redacted] upon request. Please let me know if any ;idditional information is needed. [redacted] Manager of Operational Accounting