Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ [redacted] [redacted] Our policy on the handling of these warranty claims for the manufacturer has not changed in over thirty years and is comparable to other retailers Under the manufacturer's terms you are entitled to a no charge replacement tank at "a delivery point (selected by ***) such as a local [redacted] water heater distributor"Stan Dawe Limited is not one of these locations, it is a "retailer" as you referred to us in your complaint and we are not obligated to handle their warranty products You may contact a [redacted] water heater distributor directly and receive your no charge water heater replacement without question
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ [redacted] [redacted] Our policy on the handling of these warranty claims for the manufacturer has not changed in over thirty years and is comparable to other retailers Under the manufacturer's terms you are entitled to a no charge replacement tank at "a delivery point (selected by ***) such as a local [redacted] water heater distributor"Stan Dawe Limited is not one of these locations, it is a "retailer" as you referred to us in your complaint and we are not obligated to handle their warranty products You may contact a [redacted] water heater distributor directly and receive your no charge water heater replacement without question