Child Care Services of Wisconsin, Inc.

Dear Ms. [redacted],I received a notice from the Revdex.com in July about a complaint against my company brought on by [redacted] for her not receiving a refund on an item she had purchased. I thought this complaint had been resolved, but I received a second one on October 15.I publish [redacted]...

[redacted] and sell it only by mail.  Ms. [redacted] placed an order through [redacted] and soon realized that she had mistakenly ordered two directories instead of one.  She then emailed me at an old email address ([redacted]) which I do not check on a regular basis.  My website clearly lists the correct email address.  So, initially I was not aware of her mistake. When I tried to fill the order, I found that Ms [redacted] had contacted [redacted] to freeze the payment.  I immediately emailed Ms. [redacted] to tell her that I would fill the order as soon as she had [redacted] unfreeze the payment.  At that point, I did not know that she had mistakenly ordered two directories instead of only one.  When she responded that she wanted only one directory and a refund for the other, I said that I would do just that as soon as she contacted [redacted] to unfreeze the funds.  Finally that was done and her order was shipped on July 25 and she was sent her refund from [redacted] on the same date.I hope that this explanation makes sense.  If you have any questions, please let me know.Thank you,Frances M[redacted]Frances M[redacted]MR & Company[redacted]
[redacted]