Chicken of the Sea International

Review: a can of Chicken of the Seal Pink Salmon contained a tape wormDesired Settlement: recall like products

refund cost of product

upon billing from my medical provider - refund of doctor's visit and all charges associated such as labs etc.

This pink salmon was ingested and because a tape worm was found lab tests will be done to ensure safe health.

Business

Response:

[redacted] Dear [redacted], Thank you for telling us about your recent experience with our Chicken of the Sea Salmon. We certainly regret you having to contact us with this problem and we want to make every effort to assist you. It is very important for us to hear from our consumers when they feel our product does not live up to their expectations. This type of feedback helps us in our continuing quest for constant improvement and our dedication in providing high quality seafood products. Chicken of the Sea Intl. employs a number of methods to ensure food safety in all of our products. First, we have robust employee hygiene programs to prevent potential contamination of the food. Second, our plants are designed and constructed to inhibit pest entry and pest harborages. Our pest control program meets industry standards, including the use of approved pesticides and pest traps to the extent allowed by law. Third, we employ strict clean up and housekeeping procedures to minimize the attraction of pests to processing areas. Finally, all of our products undergo a high heat sterilization process to ensure that the food is safe and commercially sterile. For all these reasons, we are at a loss to explain your experience. We consider your report to be a very serious matter, warranting a thorough investigation and hope you can assist us further. Having the material would be very helpful in our investigation and allow our Quality Assurance Department to better understand your experience. For your convenience, we are enclosing a postage-paid envelope. If you have not already provided us with the code from the lid of the can. These codes are very important as they tell us when and where the product was packed and will enable us to conduct a more thorough investigation . We have numerous safety measures and quality procedures in place in our facilities to avoid incidents such as the one you described. We value you as a customer and appreciate you taking the time to contact us regarding our Chicken of the Sea Salmon. We hope we can count on your continued loyalty and in appreciation, please accept the enclosed complimentary coupon. Sincerely, [redacted] Customer Care Representative [redacted] Enclosures: 1 Padded Shipper 1 Postage Paid Label 1 9x12 Non Window Envelope 1 COS Letterhead 1 #10 COS Window Envelope

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,