Chicken Express

NO FORK NO NAPKIN MASH POTATOES WITH GRAVY COLD GRAVEY FOR TENDERS COLD OKRA COLD TENDERS WERE HOT ORDER #Dr-T#3024 AT 11;57 03/09/2024

*** offered to replace everything from the order. *** *** please come by the store and we will just refund him for the number oneThe employee *** is no longer employed hereI was not aware that *** offered you thatPlease just swing b y and I will Make Sure you are taken care of

On Fri, Nov 18, at 5:PM, Ludwig *** wrote:Hi Bradley,Thank you for the follow-upWe ended the issue by mutually agreement to void the sales contract and to return the down paymentThis resolved the issue and allowed is to find a suitable truck via
another dealerHowever, the unacceptable behavior of Ubersox is not corrected by this actionI hope that Revdex.com will keep this complaint on file and will act if there are any other customers of Ubersox complaining about similar abusive treatment

Complaint: ***
I am rejecting this
response because: I never got an email or a call from the manager at chicken expressWhen I spoke to *** *** he just offered me a large free mash potato and that's not what I wanted for the embarrassing moment from his employees
Regards,
** ***

I did return a call to *** *** in where he stated what happenedI informed him when he said he wanted the tenders "ala cart" we do not have "ala cart" on our menuThe young lady that took his order didnt even know what ala cart mentSo the proper way for my employees to ring up six tenders is
to ring up four tenders (the closest order to six) ,and add two tendersFor example if he had ordered eight tenders they would have rang up seven tenders and added oneHe must have contacted you before my call is the only thing I can figureI did inform him if he wanted to order off the menu he could specifically ask to have an individual tender rang up six timesI even gave *** *** my name and said if he would ask for me I would take care of him personallyI hope this will resolve the issueThanks *** *** ***

The general manager and VP of operations have seen the footage of that day When the customer made the complaint the footage was viewed and there is no evidence that the employee did what she's accused of If you have any further questions or concerns please feel free to contact my VP of
operations *** ***

I have received your complaint from [redacted] And I take food safety at myrestaurant very seriously, both employees have been disciplined and I have retrainedthem on food safety and personal hygiene.I am so sorry that Ms. [redacted] had a bad experience at my restaurant and I feel shedeserves her...

full meal replaced (if she wants to try us again) or a full refund of herpurchase on the night of October 29, 2015.All she needs to do is come to the store and ask for a Manager and give them her nameand she will be refunded her money or meal replaced at no cost.If you have any questions please call me on my cell phone@ [redacted]Thanks for your help in resolving this issue.[redacted]District General Managerp.2

one of the store managers [redacted] has tried to email and call [redacted] about this matter. I was unaware that apparently we had received the mailed letter and have been attempting to handle the situation. We have not heard back from [redacted] yet.