Chicceleb Store

The order was sent out to the customer and she rejected the packaged when it was deliveredOur policy with clearly states, "shipping takes 2-weeks or longer depending on availability and NO REFUNDS"We tried to accommodate [redacted] by giving her a refund which takes up business days, even though it is against our policyWithin this time period, she has reported our company to the Revdex.com for reasons that are illogical Customers that shop are our store are satisfied with their purchases and understand our policies because they read them

The order was sent out to the customer and she rejected the packaged when it was delivered. Our policy with clearly states, "shipping takes 2-3 weeks or longer depending on availability and NO REFUNDS". We...

tried to accommodate [redacted] by giving her a refund which takes up 10 business days, even though it is against our policy. Within this time period, she has reported our company to the Revdex.com for reasons that are illogical.
Customers that shop are our store are satisfied with their purchases and understand our policies because they read them

Review: My daughter ordered from Chicceleb om 6/**/2014 we did not receive and conformation number or a tracking number about the order but the money was deducted out my account the same day. I had to contact them about this by email only , because there is not a telephone provided. I receive the order 7/**/2014 which I returned the very same day. I emailed this company that I was returning there Item with my new card number because my card I paid with had been used to make fraudulent purchases on it, so the card was replaced. I was emailed stating my refund will be put back on the card that I paid with. The company just today emailed me saying the just received there merchandise and it takes five to ten day to get my refund. You mean my money is going to out there because they refuse to put the refund back on my new card?Desired Settlement: the amount they charged me for which was 99.89.

Business

Response:

The order was sent out to the customer and she rejected the packaged when it was delivered. Our policy with clearly states, "shipping takes 2-3 weeks or longer depending on availability and NO REFUNDS". We tried to accommodate [redacted] by giving her a refund which takes up 10 business days, even though it is against our policy. Within this time period, she has reported our company to the Revdex.com for reasons that are illogical.

Customers that shop are our store are satisfied with their purchases and understand our policies because they read them