Chicago Motor Cars

Do NOT waste your money buying cars from Chicago Motor Cars Salespersons are very nice and make a deal with you until you go to sign the paperwork and meet Sam He is rude, unprofessional, bad attitude, unhappy and tries to takes every penny from you by creating bogus charges He likes customers to bow to him for buying a car from him How would you like to go a dealer and spend thousands of dollar and then get mistreated by their financial coordinator (like Sam at Chicago Motor Cars)? Unfortunately, everyone is afraid of him at the dealership including salespersons and president of the company Maybe he is silent partner and they do NOT want customers to know that their financial person of the business is the boss He decided to break the deal after asking him to fix a simple broken speaker cover He got mad and basically asked me to leave and told me I should be happy for getting a great deal I am assuming that is the culture of their business to have Sam intimidate and mistreat you and get you to sign bogus charges or maybe their cars have problems and they do not want you to know Sam gets mad when you ask him to explain the charges I am assuming he has something to hide All of these are RED flags for you not to buy cars from them It is sad to see Chicago Motor Cars get bad reputation because of Sam I like all other people that work there, especially Omar and Phil But, all it takes is one person to change and destroy the company’s reputation I would never go back there Please remember, there are always other honest dealership and places you could buy a car Do NOT be tricked and think that this is the only place you could buy cars

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ The vehicle was inspected on different occasions in hopes of addressing the customer's concernsAn independent inspection company [redacted] our own in house ASE certified technicians, and a Chevrolet dealership near the customer All reports showed no issues with this vehicle whatsoeverFurthermore, We tried several different approaches in hopes of resolving his concerns, but he was unrealistic in his overall expectations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their responseThe dealer made two statements: When they referenced inspections that I had performed after I received the vehicle they stated that "all reports showed no issues with the vehicle whatsoever"The dealer stated they they tried to resolve the issue by saying "we tried several different approaches of resolving his concerns"Let me address their statements: All three inspection reports states that the vehicle is severely corroded and rusted, an auto mechanic who inspected the vehicle at [redacted] Tire & Auto Service issued a written statement confirming the severe rust and he stated that the vehicle is too dangerous to driveA body shop issued a written statement saying that the entire frame is rusted and that the frame needs to be replaced which will cost over $8,The Chevrolet dealer issued a written report which stated that the frame and other components to include the brakes are corroded and rustedThe only resolution the dealer offered to the problem was to offer to trade the Hummer back in but would only give me $24,trade in value which would be a loss of over $6,to meI paid over $30,for the vehicle not including shipping and the repairs made to include the AC and the gear shift linkage, both of which were due to corrosion and rust Chicago Motor Cars should have never sold this vehicle in its dangerous conditionIt was severely corroded and rusted at the time of the saleThis dealer has a pattern of deceptive business practices, all you have to do is Google "Chicago Motor Cars reviews" and read the customer complaintsI will not stop until this dealer does what is right and ethicalI am responding from an iPad and may not be able to upload the relevant documents but will go to my desk top computer tomorrow and up load the vehicle inspection reports to support my claim and will prove that the dealer was dishonest in his response [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886684, and find that this resolution is satisfactory to me
Sincerely,
C Daniel ***

Initial Business Response /* (1000, 9, 2014/04/09) */
Hello,
We did work with the customer and on March 23, 2013she was able to get into a new MuranoShe was more than satisfied at that time
Sincerely,
***s
Sales & Business Development Manager
Nissan
of StCharles
Exclusive Home of the LIFETIME ADVANTAGE
Cell/Text: ***
Office: 800-BUY-NISSAN
www.TheNissanSuperstore.com

Initial Business Response /* (1000, 5, 2015/07/24) */
The vehicle was inspected on different occasions in hopes of addressing the customer's concernsAn independent inspection company *** our own in house ASE certified technicians, and a Chevrolet dealership near the customerAll
reports showed no issues with this vehicle whatsoeverFurthermore, We tried several different approaches in hopes of resolving his concerns, but he was unrealistic in his overall expectations
Initial Consumer Rebuttal /* (3000, 7, 2015/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their responseThe dealer made two statements: When they referenced inspections that I had performed after I received the vehicle they stated that "all reports showed no issues with the vehicle whatsoever"The dealer stated they they tried to resolve the issue by saying "we tried several different approaches of resolving his concerns"Let me address their statements:
All three inspection reports states that the vehicle is severely corroded and rusted, an auto mechanic who inspected the vehicle at *** Tire & Auto Service issued a written statement confirming the severe rust and he stated that the vehicle is too dangerous to driveA body shop issued a written statement saying that the entire frame is rusted and that the frame needs to be replaced which will cost over $8,The Chevrolet dealer issued a written report which stated that the frame and other components to include the brakes are corroded and rustedThe only resolution the dealer offered to the problem was to offer to trade the Hummer back in but would only give me $24,trade in value which would be a loss of over $6,to meI paid over $30,for the vehicle not including shipping and the repairs made to include the AC and the gear shift linkage, both of which were due to corrosion and rust
Chicago Motor Cars should have never sold this vehicle in its dangerous conditionIt was severely corroded and rusted at the time of the saleThis dealer has a pattern of deceptive business practices, all you have to do is Google "Chicago Motor Cars reviews" and read the customer complaintsI will not stop until this dealer does what is right and ethicalI am responding from an iPad and may not be able to upload the relevant documents but will go to my desk top computer tomorrow and up load the vehicle inspection reports to support my claim and will prove that the dealer was dishonest in his response
*** ***

Excellent experience with Sam and TatsianaVery honest, helpful, and straightforwardNo hassle experience, business done with integrity

Initial Business Response /* (1000, 5, 2015/07/24) */
The vehicle was inspected on 3 different occasions in hopes of addressing the customer's concerns. An independent inspection company [redacted] our own in house ASE certified technicians, and a Chevrolet dealership near the customer. ...

All 3 reports showed no issues with this vehicle whatsoever. Furthermore, We tried several different approaches in hopes of resolving his concerns, but he was unrealistic in his overall expectations.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. The dealer made two false statements: 1. When they referenced 3 inspections that I had performed after I received the vehicle they stated that "all 3 reports showed no issues with the vehicle whatsoever". 2. The dealer stated they they tried to resolve the issue by saying "we tried several different approaches of resolving his concerns". Let me address their false statements:
1. All three inspection reports states that the vehicle is severely corroded and rusted, an auto mechanic who inspected the vehicle at [redacted] Tire & Auto Service issued a written statement confirming the severe rust and he stated that the vehicle is too dangerous to drive. A body shop issued a written statement saying that the entire frame is rusted and that the frame needs to be replaced which will cost over $8,000.00. The Chevrolet dealer issued a written report which stated that the frame and other components to include the brakes are corroded and rusted. 2. The only resolution the dealer offered to the problem was to offer to trade the Hummer back in but would only give me $24,000.00 trade in value which would be a loss of over $6,000.00 to me. I paid over $30,000.00 for the vehicle not including shipping and the repairs made to include the AC and the gear shift linkage, both of which were due to corrosion and rust.
Chicago Motor Cars should have never sold this vehicle in its dangerous condition. It was severely corroded and rusted at the time of the sale. This dealer has a pattern of deceptive business practices, all you have to do is Google "Chicago Motor Cars reviews" and read the customer complaints. I will not stop until this dealer does what is right and ethical. I am responding from an iPad and may not be able to upload the relevant documents but will go to my desk top computer tomorrow and up load the 3 vehicle inspection reports to support my claim and will prove that the dealer was dishonest in his response.
[redacted]

Do NOT waste your money buying cars from Chicago Motor Cars.
Salespersons are very nice and make a deal with you until you go to sign the paperwork and meet Sam.
He is rude, unprofessional, bad attitude, unhappy and tries to takes every penny from you by creating bogus charges. He likes customers to bow to him for buying a car from him.
How would you like to go a dealer and spend thousands of dollar and then get mistreated by their financial coordinator (like Sam at Chicago Motor Cars)?
Unfortunately, everyone is afraid of him at the dealership including salespersons and president of the company. Maybe he is silent partner and they do NOT want customers to know that their financial person of the business is the boss. He decided to break the deal after asking him to fix a simple broken speaker cover. He got mad and basically asked me to leave and told me I should be happy for getting a great deal. I am assuming that is the culture of their business to have Sam intimidate and mistreat you and get you to sign bogus charges or maybe their cars have problems and they do not want you to know. Sam gets mad when you ask him to explain the charges. I am assuming he has something to hide. All of these are RED flags for you not to buy cars from them.
It is sad to see Chicago Motor Cars get bad reputation because of Sam. I like all other people that work there, especially Omar and Phil. But, all it takes is one person to change and destroy the company’s reputation.
I would never go back there.
Please remember, there are always other honest dealership and places you could buy a car.
Do NOT be tricked and think that this is the only place you could buy cars.

Initial Business Response /* (1000, 8, 2014/08/25) */
My name is [redacted] and I did contact [redacted] on august 7th,2014. I spoke to him regarding the leather on the Lexus sc430 front seats. We agreed that he would take it to a local interior repair shop located in [redacted] So we...

can see what part of the seat needs to be repaired and we can work together on resolving this minor issue. I called [redacted] last week and left him a message I also called today 8/25/2014 and left another message.
Initial Consumer Rebuttal /* (3000, 15, 2014/11/25) */
[redacted] of Chicago Motor Cars will not return telephone calls or voice mails. During our last telephone conversation he agreed the entire interior needed to be refinished. [redacted] asked that I text him the telephone number of the auto upholster so he could discuss charges. I followed up with [redacted] on numerous occasions with no response. Finally called the man number had the admin person page [redacted] and got to speak with him. He indicated that the repair shop in question would not answer the telephone nor return his calls. I called the number myself to make certain it was in operation and resent the info via text message. Subsequent calls to [redacted] have never been returned. The damage is not minor and I now understand the entire interior of the car has been repainted. Damages are in excess of $ 4, 000.00
Final Business Response /* (4000, 20, 2014/12/19) */
I called Mr. [redacted] and could not get ahold of him.
Final Consumer Response /* (4200, 22, 2014/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
His retorte is simply a lie. My cell phone records clearly show a conversation yesterday, the 19 th, at 1:46 PM central time. [redacted] offered a check in the amount of $ 750.00. Once again I told them that the entire interior has been repainted and offered to have them speak with the local Lexus dealer to understand the amount of damage. [redacted] told me he would speak to the owner and get back to me. I advise [redacted] that legal council has been retained. Continued fabrication of the facts clearly demonstrate lack of honesty

everything has been taken care and paid in full