CHF Deck Company Reviews (%countItem)
CHF Deck Company Rating
Address: 16912 Baederwood Ln, Rockville, Maryland, United States, 20855-2013
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+1 (301) 428-9749 |
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We hired this company back in August for a deck with roof over top. The approximate start time was 8 weeks. Was told me the project would only take 3-4 weeks to complete therefore we could still use it this year (Nov/Dec).They didn’t start until 12 weeks which is a month later then anticipated and it’s been 10 weeks since the started and they still have yet to finish the job. First they said they were behind starting because they sold 21 jobs all within a 2week time period. When I called the partner to discuss my concerns including the partners bad and dismissive attitude, he was very rude and disrespectful on the phone and Informed me not to “put words in his mouth”. Very unprofessional. Miscommunication, misunderstanding all professional terms he could have used. My husband called him about the matter and he apologized for his poor choice of words. We are now in the middle of January and they have yet to even come and do anything on it since they power washed it Christmas Eve. To add insult, one of the owners text my husband asking for final payment when the work hasn’t been completed yet. When we told him he said he would reach out to his partner and inform him. He text us back saying his partner had thought the job had been completed. My husband then asked when they were going to finish the job and how much is the remaining balance and it’s been a week and no response. We also had an issue with us paying for the material and then they take all the remaining material back and use for other jobs. According to Jeff- one of the owners we didn’t “pay” for the extra material, only the material used. Highly doubt it.
Date: Mon, Feb 17, 2020 at 4:46 PMSubject: Response to Complaint #***To: <***@myRevdex.com.org>Dear ***,Thank you for your letter regarding the *** complaint. In response to your letter I met with the customer today (2/17) to discuss her issues. The meeting went well and was congenial.Start of job 8 weeks - We did not start until 12 weeks. The contract states "Approximate Date of Work to Begin". This start date assumes that there will be no rain and that all goes smoothly with the customer's HOA. The contract was signed on 8/15/19, the HOA documents were submitted 9/22/19. We received approval from the HOA on 10/1/19. At this point the customer's job was put into our queue. Due to the high amount of rain this season and the large number of contracts sold at the same time as the customer, we had to push back all customers as we cannot work in the rain. Materials arrived on site on or about 11/11 (approx 12 weeks from signing of contract). We apologize for the delay, however we cannot control the weather or how many customers are looking to have decks and screened porches built. Going forward we will strive to give a better estimate of start date. I would like to point out that the deck was usable (except the electrical) by Christmas. The remaining work to be completed are punch out details that will be addressed this week. Nothing done since Christmas Eve - I got the flu which then turned into bronchitis over winter break and was out of commission for three weeks.Rude nature of Salesperson - I have spoken to my salesman about his tone and the necessity to speak to all customers with respect. The salesman Ms. H worked with is just that, a salesman and not a partner in the company. I am the sole business owner of the company and Ken C is my salesman. Again, I apologize for any hurt, harm, or disrespect Mr. C may have caused. Removal of remaining material - Our contract with the customer is to install a product. When ordering materials, I estimate the amount needed and then add extra. This ensures we keep our workers moving and time is not wasted waiting should they need it. This is a practice I put in place shortly after we started our business over 30 years ago when I noticed that there were delays when additional wood or other materials were needed. If those extra materials are not used, they are returned to our stock and then used on another job. The materials are not the customers, but the company's extras to prevent delays and are always factored into every job we do. The customer is delivered a finished product whether or not they are used. Nails popping through living room - This was corrected on 2/15Electrical work - The electrician was contacted in January. When we reached out to the customer, the husband informed us that work couldn't begin until his wife was working from home starting Feb 3rd. Electrical work was completed on that day.Just for future information, our address has changed and I only received your letter on Saturday Feb 15th. Please change our address in your system to 16912 Baederwood Ln, Derwood, MD 20855. Please let me know if there are any additional concerns we have not addressed.Jeff F
Jeff came out to resolve the issues and finish the job.
just to mention, we did not want to put anything (furniture, accessories etc) on the deck until the job was completed in it’s entirety. We would have had to move things when they came out for the electrical work and to finish touching up.
nonetheless, the owner was very cordial and apologetic and that goes a long way.