Chevrolet of Everett

From: Cline D*** Sent: Monday, July 31, 2:PM Subject: ID # ***Dear Mr***, First let me apologize for my General Sales Manager if he chuckledWe are not here to belittle anyone or anythingMyself not being present at the time can only respond with I am
deeply sorry as I know you worked very hard with Tobias to get your deal bought at the bankAs with the secondary banks and the restrictions that some of them have Tobias really works very hard for his customers I understand Tobias explained the situation and I know you came in on the 27th and resigned your paperwork and he was able to work a better deal for youAgain coming into this blind and not having Ward hear to talk to as he is on vacation I wanted to get back to you as soon as possibleAs our goal is not to upset customers, but wow themI feel like we definitely dropped the ball here, but after talking to Tobias and the two of us trying to call you and reading your texts, I understand and am glad he was able to work things out with youWe do value your business and I thank you for working with Tobias to get things handled for you. I will talk with Ward about his customer service skills, as it is never our intention to upset a customer and again I apologize, as you merely wanted your questions answered and if he couldn’t answer them then he should have contacted Tobias asap to get back in touch with you. Sincerely,Cline D***General Manager Chevrolet of Everett