Chevrolet Buick GMC of Puyallup

Attached is the copy of the consumption test I have. This will prove that I've been doing consumption test and they have a make up consumption test report

Customer arrived at dealership with a dash light concern. The service advisor asked [redacted] to do a walk around for vehicle condition and for concern verification. The customer declined and would not go with the advisor.Advisor noted the cracked multi function switch and described the concern that the switch would present. The advisor was told yes that that was the concern she wanted addressed. The advisor generated a repair order stating the switch concern and it was signed by [redacted] and the repair was authorized.The signed document is the repair order. This authorizes us to start and complete the repairs. The document that is not signed is the invoice. This is the copy of payment and lists work completed. We do not obtain signatures on invoices.After the repair was complete and [redacted] came to pick up, the light was on again and we found a DRL bulb that was out also. Both concerns can affect the light on the dash. We replaced the bulb at our expense for missing the burned out bulb.[redacted] wanted to talk to Keith H[redacted] our General Manager and he had me present and on speaker phone with him so I could answer technical questions. We did tell [redacted] we had her on speaker at the beginning of the call and she seemed ok with it. She then stated she had to go to a meeting and that she would call us when she got out but never did.On 08/04/2017 Keith H[redacted] offered [redacted] a 214.40 refund for the multifunction switch and only charging her for the bulb that [redacted] stated was all she wanted done in the first place. Today 08/07/2017 declined that offer.At this time the vehicle is repaired. Enclosed you will find a copy of the repair order signed by [redacted]. Best Regards, Jim T[redacted]Service ManagerPuyallup Chevrolet800 River RoadPuyallup, WA 98371