Cherrystone Veterinary Hospital

Review: I was told over the phone shots for my dog would be $17 rabies $5 boardatella $12 and they accepted walk ins. I took 2 dogs filled out ppwk asked for rabies n boardatella 2 hrs later left w $104 bill when question was told it was office visit of $35 each dog but bill shows $35 shots I didnt request each. Numerous calls over month and was told I was charged office visit would be $35 so even if didnt get charged shots I would have been charged for visit. Questioned friend and she has never been charged office visit when she walks in for shots. Its been a month and noone has given valid explanation or refund. This am I was told I would receive call back as manager was outside that has been over an hour ago. Contacted them by phone as well as facebookDesired Settlement: Refund of $70 I was overcharged

Business

Response:

Enclosed is a statement of refund to your credit card of $70.00. When you presented

the dogs to our office you stated you wanted their "shots". In the exam room you and I

discussed the vaccines and you requested what the groomer/boarding facilities required for

grooming/ boarding which would be DHPP 3yr, Rabies, Bordetella. The physical exam/office

visit is included in the price with the DHPP 3yr vaccine ($35.00). A physical exam without the

vaccine is $35.00. The dogs were given a physical examination. At no time did you decline the

DHPP 3yr vaccine which they were due according to your records. I am refunding the $70.00 to

put an end to the matter. Since my office opened 4 years ago this is the first incident of this

nature.

Your records from my office are enclosed and you will no longer be accepted as a client.

Your dogs appeared to be great natured and well cared for and it both saddens and angers me

that this matter has come to this conclusion.

[redacted], DVM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Although I do not agree with the statements that were made regarding I asked for their "shots" and they were due for DHPP I will let this rest as refund is what I wanted. They were not due for that shot as it is a 3 yr shot and they were both current. I have their shot records to prove it as noone there ever asked to see a record of them. I have no intention of returning to Cherrystone and will not encourage anyone else to either.

Regards,