Cherry Hill Triplex

Review: Our car was experiencing electrical problems, ignition starting problems, leaky sun room and needed body work as well. We drove the vehicle to the dealer to leave for repairs. After a day or so we were told our battery was "fried" and had to be replaced before any service issues could be evaluated. Was also told that the reason the car was shutting off was because of the battery. We explained our car's battery was fine when we drove there and also when the body shop drove it to the service dept. We had to pay $224.00 for a new battery and the other problems were never addressed or resolved. Vehicle is under warranty, but dealer refused to check for issues.

Upon first pick up of vehicle, body shop left the windshield off of the initial repairs, but it was included in insurance payment. , Upon picking up car the second time windshield repaired, but new damage was noted in the same area - we had to leave the car again for another repair. Car was at dealer for 23 days and we were responsible for a percentage of rental during this time. Employees were mean, unfriendly and refused to hear our issues with their service. Our care still shuts off (it was not the battery!!), sun roof still leaks and ignition still sticks and a new problem. Lastly as soon as we drove the vehicle from this dealer the brake light came on and dashboard alert system beeps constantly.Desired Settlement: To be customer friendly first. Also honest in their assessment of service needs and perform requested service by customer. Also, to be sensitive to the time constraints customer have who are responsible for a percentage of rental fees while dealership has vehicle for repairs and refund a portion of our deductible for extreme wait or $224.00 for a battery that was not needed

Business

Response:

We offered to have [redacted] return to dealership for further diagnostics free of charge. Unfortunately,she has informed me, she will not return for any further assistance from our [redacted] Department or our dealership in general. Therefore, we have no choice but to close the case due to customer choosing not to return for us to help with resolving her issues.

Review: I spoke with 2 sales representatives over the phone. They assured me of the price of a [redacted] Renegade at $27,637. This was advertised as their WOW price. I told them I qualified for zero rebates and wanted to know the price. They assured me it was $27,637. I told them I was ready to purchase the car that day and would be driving from an hour away. They assured me again that was the price. When I walked in and started to do the paperwork. They quoted me $29, 600.

Business

Response:

I just spoke to the General Manager of our [redacted] dealership. He advised me that he listened to the phone call between a family member of Ms [redacted] and one of our associates. THe GM informed me that during that phone call the 3rd party was told that they could have invoice price if they qualified for the incentives. Unfortunately the customer did not qualify for the incentives offered at the time. That being said, there are some new incentives for the month of August that the customer may qualify for therefore we are going to reach out to her and see if we can accommodate her needs.

Review: On April 24th 2013 I purchased a car from [redacted] from the charry hill Triplex. I was apprehensive in buying a used car and therfore purchased an aftermarket warrranty through Mr. B for my vehicle. Myb main concern was the DVD system that was included. I specifically asked Mr. B if that system would be covered having had issues with those systems in te past in other vehicles.

Mr. B lied to me and assured me it would be covered (the dvd system) for the lenghth of the warranty.

As it turns out the DVD is not working and after speaking with [redacted] (the company that warrantees my car) they explained that it was not covered and that the Salesmen was not honest with me at the time of purchase.

I would not have purchased the warranty or the vehicle unless the DVD system was covered.

I was misled with the intention of selling a car by Mr. B.Desired Settlement: I would like a full refund of my warranty or I would like them to replace the DVD system at no cost. I was misled. These tactics in slaes are not fair to the consumer. I was knowing misled with the intent of increasing sales. Mr. B and those at cherry hill did not tell me the dvd sytsem would not be covered. They knowingly reassured me it would be covered in the event it broke. They lied.

Business

Response:

Our Assistant Sales Manager contacted the customer James Connelly to set up an appointment to get a diagnosis as to why the DVD player in their vehicle is acting up. Customer advised him they will call back next week to schedule an appointment.

Waiting for customer to contact us for an appointment.

Review: I asked for a refund on my GAP insurance from the dealership after trading in my car. I was told it will not take more than 12 weeks and it will be much faster than banks if I let the dealership do it.It has been more the 16 weeks and I have no idea where my refund is. The contact at the dealership at first kept making excuses for the delay now he doesn't even respond. I have left countless emails and voicemail but no response.I was told I have approx $500 in refund that was or will be mailed to me but no indication is provided if it was mailed or to where was it mailed. The dealership has absolutely stopped responding to my requests and I have no choice but to look for help at Revdex.com.Desired Settlement: I would just like to have my refund sent to me ASAP. Either mail with tracking or direct deposit.

Review: Went to purchase a vehicle on Saturday June 20, 2015 around 3pm at the Cherry Hill Dodge Chrysler and Jeep dealership. Already had a scheduled appointment for that time with that car made prior to that day. After test driving the car and looking it over it was time to work out a deal. Upon working out the financials, another customer enters the dealership, approx two hours later, inquiring about the same car. I then informed the sales rep that I wanted the car however, I was on the phone with my bank to see did they offer a better deal than what the dealership was offering. While on the phone, I see another sales rep with the other customer that was inquiring about the same car walking towards the car that I had just explained to my current sales rep that I was going to purchase once off the phone with the bank. He told me that it wasn't in his hands and that his general manager told him to give the other rep the keys. After getting off the phone with my bank, I told my sales rep again that I will be purchasing the car and that was my final decision. He then went to notify his manager while I walked to the car one last time. Upon reaching the car the other customer was sitting in the car getting ready to pull off. I alerted the sales rep that was assigned to the other customers that a final decision was made and that I have decided to buy the car. He then says to me "you have to wait until they make their decision." I said for what. He later says "because they have more money so you have to wait." I then walked back inside the dealership and asked for a general manager because if I already express to them that I was going to be purchasing the car then why is someone else about to drive the car? I felt at the moment I was not being valued as a customer. When general manager comes out. He tried to explain to me what happen and why it happen but it sounded like excuses. Then he tell me "if it was up to me I would not have given the car to you."Desired Settlement: Free oil changes and tire rotation

Business

Response:

The General Manager of Cherry Hill Dodge, [redacted] just reached out to [redacted]. When I brought the complaint to him for review he was very surprised. He advised me that the day she purchased the car they spoke at length about what happened and he claims he explained the situation to her and she was very understanding. Therefore , he was surprised to see there was still an issue. They discussed the Revdex.com Complaint and came to some common ground. Rick offered to provide [redacted] with a complementary oil change for any misunderstanding there may have been. she was happy with this as the end result.

Review: Cherry Hill Dodge held a Ram and Range event at Pinebelt Sportsman Club in Shamong on March 24, 2013. They advertised that the first 100 people to sign up would receive a $40 Dick's Sporting Goods gift card. To date I have not received this gift card. I have made several attempts to contact Chris Sandusky who has not returned any of my calls. I have also spoken to Brian Lassiter on several occasions. During these conversations he reassures that the gift cards will be in the mail. He has been telling me this for the past three months. They advertised the gift cards to get people to show up and now they are not delivering them.Desired Settlement: I want the $40 Dick's Gift Card that was promised to me.

Business

Response:

Case closed with customer satisfied. Due to Holiday, gift cards were delayed with being mailed. His card has been sent and should recieve within next week to 10 days.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

First of all. The Holiday in no way has any effect on the Gift Card delivery. This event took place in March and it is now September. Tell me which Holiday effected the delivery of the Gift Card? Was it Easter, Memorial Day, Fourth of July, or Labor Day. Cherry Hill Dodge has been telling me that the gift cards are in the mail for the past three months. Until it is physically in my hand and they stop lying to me I will continue to pursue this. Once again they are giving me the run around.

Business

Response:

The customer has gift card in his possession

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I did receive the gift card it does not change the factthat Cherry Hill Dodge engaged in false advertising. The event took place in March and I did not receive the gift card until September. During the monthsin between [redacted] failed to return any of the several phone messages I left him. [redacted] continued to provide me false information hoping thatI would give up. They had no intention of sending the gift card to me until I filed a complaint with the Revdex.com.

Regards,

Review: Been received calls about "a free oil change and to come in and look at our newer models" from a dealer I bought a car from 3 1/2 years ago periodically over the last year.. I kindly told them I'm not interested each time as it does not geographically make sense to drive there for an oil change and I am not interested in purchasing a new car. Two months ago or so they called 6 times in less than 2 hours. By the fifth time, I could hear laughing in the background and the person who I was speaking too was chuckling as well. By all appearances it seems it had become a running prank. Harassment. So, I posted a not so glowing review of the company on their [redacted] page. I don't think it ever appeared in their news feed. But I did get a [redacted] Messenger message from someone who said they were with the company and apologized for any problems and that the situation would be fixed and the people responsible for the misconduct would be reprimanded. Basically everyday thereafter I received a call a day. 4 days or so after this whole incident, I received a 3 days in a 8 hours day. I messaged this person back. They said the situation was rectified but it may take a few weeks to get my number out of the system. I have been 3 to 4 calls a week since then. This person I have been communicating with through [redacted] messenger revealed her first name to be [redacted]. She gave me the number of their Customer Relations Manager, [redacted]. After receiving a call today, I left a message on what I was told was his cell phone number. After telling them weeks ago that I would contact the Revdex.com of NJ if they did not stop calling me, I am finally taking action today.Desired Settlement: No more calls. And if it is possible, they should receive some sort of reprimand or be reported for misconduct. It's obvious they didn't take care of the problem in house properly.

Business

Response:

I can not apologize enough to Mr. [redacted]. Unfortunately the lists that we provide to our Out bound calling staff are printed in bulk and are generated in many different ways. The Customer Relations manager and I have combed our internal data base for Mr. [redacted] information to make sure that he is not contacted. His information has been completely removed from our system. Unfortunately there are outside sources that we purchase information from that we can not guarantee that his name and phone may or may not be provided to us again in the future. To attempt to avoid contact in this case I am printing a notice to all outbound operators to make every attempt possible to avoid contacting Mr. [redacted] ###-###-####

Review: I purchased a 2010 [redacted] Oddessy from the Cherry Hill Triplex about 3 months ago. During the time it was missing the center seat. The sales representative, [redacted] agreed that if I purchased it, he would get me one. He said first they would check with the previous owner to see if they still have it and if not it would be ordered. It is clearly written in my contract. I have been contacting them via email and phone number and spoke with [redacted] and a manager [redacted]. Both of them said they would get it for me and never did. When I tried to contact them after that, they would not return my emails or calls.Desired Settlement: I want the seat as agreed.

Business

Response:

Store Manager of Cherry Hill Dodge, [redacted], has been in touch with the customer. He was finally able to reach the origional owner of the vehicle that Ms. [redacted], case# [redacted], purchased. The origional owner dropped the seat off and Ms. [redacted] has been contacted to come and pick it up at her earliest convenience. She advised [redacted] that she will pick up no later then Monday December 8th.

Review: I TRADED IN 2003 [redacted] 525I AT CHERRY HILL TRIPLEX KIA DEALSHIP. I WAS TOLD THE VALUE OF MY TRADE WAS 2500.00 AFTER TEST DRIVE. I SIGN PAPERS AS TO VALUE OF TRADE, AND HOW MUCH THEY WERE GIVING AT TIME OF TRADE. WHEN CONTRACT WAS DONE THEY PUT THE VALUE OF MY TRADE WAS 1195.00 I HAVE PLACED SEVERAL CALLS TO FINANCE MANAGER ([redacted]) WHO WROTE UP MY CONTRACT. WHEN FINALLY TALKING TO [redacted] HE SAYS NO WE DIDN'T TELL YOU THAT WE TOLD YOU WERE ARE SELLING THE CAR YOU TRADED IN FOR THAT MUCH. I EXPLAINED THE FINANCE COMPANY CALLED ABOUT THE ISSUE AND HE SAID THEY SHOULD'T HAVE CALLED YOU THEY CHOULD HAVE CALLED US. AFTER TELLING HIM I HAD THE DOCUMENTS THAT HE GAVE ME TELLING ME HOW MUCH MY TRADE WAS HE TOLD ME HE COULD NO LONGER TALK TO ME AND THAT HE HAD STRAIGHTEN THE SITUATION OUT. THIS SITUATION HAS YET TO HAVE A RESOULUTION AND I HAVE PLACED A CALL TO THE GENERAL MANAGER OF CHERRY HILL TRIPLEX [redacted] FOR THE SECOND TIME THIS WEEK. I UNDER STAND PEOPLE CAN MAKE MISTAKES BUT JUST HONOR WHAT YOU TOLD ME MY CAR IS WORTH., AND ADMIT THAT YOU MADE A MISTAKE.Desired Settlement: I BELIEVE THAT THEY OWE ME THE DIFFERENCE OF WHAT THEY PUT IN THE CONTRACT BECAUSE THEY SHOULD HONOR WHAT THEY TOLD ME MY CAR WAS WORTH. AS STATED BEFORE I UNDERSTAND THAT PEOPLE MAKE MISTAKES BUT OWE UP TO THEM AND CORRECT THEM DON'T LIE TO ME OR GIVE ME THE RUN AROUND AS IF I DON'T MATTER. I ALSO WOULD LIKE AN APOLOGY FOR HOW I WAS TREATED BY THE FINANCE MANAGER AND SALES MAN AT THE COMPANY.

Business

Response:

Ms [redacted] came to the dealership today and met with the [redacted] to discuss her complaint. After speaking with Ms [redacted] the [redacted] has decided to refund her the difference for her trade that she was requesting. A check in the amount of 1305.00 was given to Ms [redacted] prior to her leaving. This case is being closed with customer leaving satisfied.

Review: On 6-13-2015 My daughter and her 9 month baby and I were at the car lot. I told the salesmen my money limit was five thousand dollars, I tolled him I never purchased a care through finance before, that all car I ever purchased were paid for in cash. He stated that all the cars we were looking at were 2013 and under 15,000.00. Picking [redacted] we stayed there for 6 hours mostly out side in the heat. I feel that the sails person lied and at every turn misrepresent this sail. I was of the belief that what ever happed I could bring the car back in 72 hours and that if at any time I found dissatisfaction with and what he stated was true about the car. the sails person confirmed as much. after he plays with some figured now the price is 17,000.00. after I complained that this is not what I said he said he can get the price down to 16,003.00 but he never got the price down I gave him my [redacted] and 1500.00 cash. it was 8:00 when I signed the papers they said sign, never going over any thing with me (I trusted him [redacted] and his sails friend, he said they both were ministers and preached as such on the test drive). I signed the papers in good faith. I we I got home I found the car was on the key 2011, not 2013. I called [redacted] an hour later when I got home he said that's what I signed for, I said I'm bringing the car back on the 15th he said you cant you bought the car. Monday (at opening) I bought the car back. I had my fried [redacted] with me they stated that I signed for the car it was there that they gave me the PAPERWORK of which I read I should have received on signing and that they should have went over every sheet I signed, they did not. Also they stated that they would change my warranty from 3 months to 2 years full power train. They did not, promised me a full tank of gas less than half full.

Plus he stated he would get the price down through management I didn't know that my money for trade in and $1500 was used, if at all. mileage were a lieDesired Settlement: I want my car or the value rendered, my down payment 1500.00 back . or an affordable car at the fair market price that this car sell for $12,339.00 a 2013

Business

Response:

No response from customer after several attempts. I have attempted to reach the customer on a few different occasions on both phone numbers provided by the customer on their complaint. I left messages at both numbers, both voicemail and on 7/13 I spoke to a young lady asking to have the customer contact me. Still no response.

Review: I purchased a 2007 [redacted] from Cherry Hill [redacted] on August 5th. I financed said vehicle and was "approved" for a loan on the spot. I signed all the paperwork including a document stating the terms, bank and other details of my loan. The bank originating my loan is written as "[redacted]" no bank address or phone number is provided. The branch of [redacted] Bank that deals with car loans is [redacted] Financial. I call [redacted] Financial and up to this day there is no record of this "loan." I can not find any record anywhere of any bank named [redacted] Capital. I have called the dealership costumer service line and the salesman that sold me the car (his name is [redacted]) neither one has been able to provide me with an answer. They keep telling me my loan is through the [redacted] bank but [redacted] bank has no record of my loan. Furthermore, I am still receiving rejected applications for loans that were submitted recently. I have not received a letter for an approved application from a bank or any loan documents. My plates expired three weeks after the purchase on August 24th. I have not received any permanent plates from the [redacted] or any of the relevant car documents. As of today 9/18/13 the [redacted] of [redacted] State (the [redacted] that handles my plates according to [redacted]) has no record of an application or any information from my car purchase. There is obviously foul play at work here, I can not determine what the dealership stands to gain from this but they are doing things wrong. There is no loan to my car and there will be no plates coming. I need a car and I can not waste time with shady dealerships.Desired Settlement: I need the dealership to take back their vehicle at their expense (I can not drive it because the plates are not current.) The car is parked about 100 miles from the dealership and I can not afford or should I spend money to return a car to a dealership that let me walk away without securing a loan first. I also need the dealership to erase all my personal information from their records and stop submitting unauthorized requests for loans that are lowering my credit score. Furthermore, I need the dealership or a more appropriate party to cancel these requests for credit and contact the credit bureaus to remove all these unauthorized requests.

Business

Response:

Spoke to customer and advised them that there was a problem funding his loan due to the fact that when his credit application was filled out Mr [redacted] provided a ** address. His drivers license has a ** address. Therefore when application was sent to bank it was denied due to discrepency. The loan has since been funded and his plates are being sent to his ** address.

I was in touch with customer this morning and shared with him the outcome of my research. Case closed as customer satisfied with outcome.

Review: bought a used 2012 [redacted] on 1/27/15 from Cherry Hill Mitsubishi. They only had 1 ignition key so they gave me a "WE OWE" sheet for another remote. I stopped in today to get the remote and they sent me from person to person - of which no one could help me. It ended with the salesperson saying they didn't have authorization to order the key and the manager did not respond. I am out $200 for this remote.Desired Settlement: $200 refund for remote key fob laser cut key

Business

Response:

Set appt with Mr. [redacted] to have key cut on 02/21/15 at 10am.

Review: On May 7th, 2015 I bought a pre-owned 2005 [redacted] Neon from cherry Hill Dodge Triplex. When I got the vehicle home I found out the left rear turn indicator light was blown out and the engine sensor was on. I replaced the bulb myself but called about the sensor being concerned the car would not pass inspection because of this. The salesman informed me it was "only' a sensor and I shouldn't be concerned. Less than a month later the rear brakes locked up when I was in Philadelphia luckily at a parking garage. I took the car to my mechanic ( since I bought the car as is) and it cost me $509.75 for new front and rear brakes. The rear drum had buckled and the brakes locked up. My mechanic gave me the broken drum and one of the front brakes shoes ( which I still have) to take to the dealer to try to get reimbursed. Chery Hill Dodge refused. There excuse...the car would have been more exspensive if the brakes had been fix. Bad excuse! How could you sell a car to anyone with failing brakes? I could have been injured or killed or injured or killed someone else! Shame on you Cherry Hill Dodge Triplex! I still paid $5000 for 10 year old car! A few weeks later I went to the DMV to get the car inspected. It failed for the sensor which cost me another $204.19 to get fixed so the car would pass inspection. I have the paperwork/ billing for both of these. Now the car is over heating and making draining/ flushing noises when the car is shut off. I have been informed by my mechanic the heater core and the water pump are shot. I will not and cannot afford to put anymore money in this vehicle and I believe Cherry Hill Dodge knew all this when they sold me the car. Shame on you! I will never patronize this business and I will prevent other to also if I can. the only way I will change my mind is if I get a full refund for the car plus the cost of repairs. I will also be in touch with [redacted] dealer services about this matter as I will not be able to make anymore payments on this loan.Desired Settlement: Full refund on the car plus repair costs so I can pay off the bank note

Business

Response:

General Manager of Cherry Hill Dodge [redacted] reached out to Mr. [redacted] to discuss his complaint. Mr. [redacted] wanted to try to come to some common ground even though the vehicle was purchased "AS IS" he wanted to see what he could do to help. He offered Mr. [redacted] an appointment with him tomorrow to discuss the following options: Up to $500 in repairs at the Cherry Hill Dodge Service Center, Put the customer in another vehicle (with a warranty) or $500 cash to do with it as the customer sees fit. Mr. [redacted] advised Mr. [redacted] he will come to the dealership tomorrow to meet with him and take advantage of one of the 3 options he is given.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I wouldn't recommend fiat of maple shade to my worst enemy. When I walked into the fiat of maple shade I was optimistic about the experience I would have with them. I went in their looking to trade my car for another vehicle. After feeling very pressured towards the only vehicle they would show me I had them run the numbers on what my deal would be. I test drove the car only around the dealership as the weather was bad that day. I went back and forth with them on numbers for 3 hours until I felt completely overwhelmed and pressured into making the deal. I began my paperwork as they were closing and was rushed through signing all of the documents. I tried to stop and ask questions and the papers were pulled out of my hand and the next paper was handed to me. As a young women I felt very taken advantage of at this time. I drove the car home that night startled by a horribly loud noise when reaching over 50 mph. I went home and immediately went over the paperwork to find out the car was previously a rental vehicle and has liens on the vehicle history report that they never disclosed to me and they rushed me through signing every document. I immediately called Fiat of Maple shade at 9:00am in the morning the very next day (after I was there until 9:30 the night before) less than 12 hours after I left the dealership explaining the situation to the gentleman who answered the phone and telling him the vehicle has issues and I would like to be put in another vehicle he sounded concerned and told me a manager would be in tough with me ASAP. About 4 hours later I was contacted by a sales manager there who told me that I was YESTERDAYS BUSINESS AND THEY DONT HAVE TIME FOR ME BECAUSE THEY ARE DEALING WITH TODAYS BUSINESS. He continued to tell me there was nothing he could do for me as "my deal was closed" but at this point I had yet to receive the check for $1,000 they still owed me as I purchased a vehicle for less many than my trade. He then told me my check was ready and that was the end of the conversation. I went there the next day to pick up my check and speak to the manager about making this situation right. He told me he never told me the check was ready in the first place which was a lie. He told me he wouldn't put me in another car because what would happen if I didn't like that car either and he wasn't going to help me. He told my boyfriend who came with me to the dealership for support as I'm a young woman that he doesn't know why he's even talking. He also told me I was desperate and that they made a desperate deal with me. As a young woman being called desperate by a company seems extremely inappropriate to me. I have never been treated with such disrespect. He then closed the office door after my boyfriend walked out to calm down locking my boyfriend out of the room..again completely inappropriate. I then contacted the GM who told me to come in and meet with him. When I met with him he told me he didn't want to listen to the hear say because the sales manager told a completely different story than the actual truth. I told him I would like to get into a different vehicle but he told me there was nothing on the lot he could get me into (although there were 15 other vehicles listed for the same price as the vehicle I purchased). I then told him I would just take my trade in back and he said oh that's already sold which was another lie as it is still listed for sale today. He then told my mom was raising her voice when she wasn't and insisted he wasn't going to help me at all and threatened to leave the room if my mom didn't. Again these men insisted I could only speak with them and got whoever I brought with me for support out of the office. They took full advantage of me. In the end the loud sound of my vehicle was fixed. I went again to pick up the check which I specifically told them I wanted to do in person for them to tell me it was mailed out by mistake. Horrible horrible customer service. They will lie and take full advantage of you. take your business elsewhere. These people don't deserve your money!!

Review: On Tuesday, January 27, 2015 my wife's fully loaded 2007 [redacted] had problems starting. My wife called Cherry Hill [redacted] service department at approximately 2:00 p.m. and she was told to bring it right in because they were closing at 3:30 p.m. My wife arrived at approximately 3:00 p.m. I followed her there. My wife and I were standing outside of the service department when the lady gave us the the news that it was a wiring problem and they would have to keep the vehicle to find out where the problem was located. They could not tell us how long it was going to take to find the problem and fix it nor how much it was going to be to fix it. As this lady is giving us the news, one of the salesmen drives up with a 2011 [redacted] that he said just came in from a trade. My wife and I were in a very vulnerable situation because we did not know if it was worth fixing our 2007 [redacted]. We did not know which way to turn. In having to make a split decision, we met with the salesman. My wife asked the salesman several times about the price of the newer vehicle which did not have a price on it as well as our trade in value. He repeatedly said "I don't know" Before running my credit he asked if we could do a $400 + payment per month and we said no. We did not know the price of the vehicle until after he ran my credit. We did not know that this vehicle was a previous rental vehicle with more than 74,000 miles on it until we were there for over 3 hours and knee deep in signing my life away. I do not want a prior rental vehicle that I have to pay for the next 6 years. We were so tired and frustrated and didn't know which way to turn, I kept signing the papers to get out of there. When I took the vehicle for a test drive, I noticed that there was button with a telephone on it. It is not equipped with this feature.My wife with the owner on Jan 30, 2015 who didnt want to talk after she told him what his employees did wrong. They took advantage of us.Desired Settlement: Since I am now stuck with this vehicle which was a prior rental vehicle, for the next 6 years with a $342.00/month payment that is a bottom of the line model and is my family vehicle and my wife's main vehicle, at the very least, we should be offered a vehicle with less miles and the same exact options that our 2007 [redacted] was equipped with. The employees took advantage of two vulnerable people who did not know which way to turn especially when no one at the dealership could provide us with answers to our questions other than "I don't know". They did not even provide us with an owner's manual, inspection sticker and one of the tail lights is out. Just this morning, my wife noticed smoke coming from under the hood.

Business

Response:

While I understand that the customer was in a compromised situation not knowing what is wrong with their 2007 [redacted] it would have taken a little extra time to diagnose the issue they would have had definitive answer as to the nature of the repair necessary to fix their vehicle. Our service department made an effort to accommodate the customer by having them bring the vehicle in right away. As far as purchasing the 2011 [redacted] we do not force our customers to sign the financial agreements. If the customer was not getting the information they felt necessary to make a decision that was best for them all they would have to do is refuse the terms and not sign the documents.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We were told by the service department that they did not know how long it was going to take to find out where the problem was and then fix it and that we would have to leave the vehicle there. As far as the purchase of the 2011 [redacted], we should not have had to wait hours to find out the price (the price should have been clearly marked on the vehicle and it was not) and how much our trade in value was. Also, they should have told us up front that the 2011 [redacted] was previously a rental vehicle. Not as I was signing the final documents.

Regards,

Review: I do not feel stable in my vehicle, and do to mistakes or incorrect fixes it do not want to cause an accident or jeopardize my life or coworker worker.Desired Settlement: At first I just wanted repairs but now I would either like a replacementI love my promaster but feel as if I'm being gippedI do everything that I am suppose to do payments,maintenance, and etcI might not have the time or manpower but I do what needs to be doneI feel the dealership needs more training on this model and they need more helpThey seem to be getting either to much business or not enough manpowerI would like a replacement at another dealership that can accommodate my need
Business
Response:
I just received a call from the General Manager from Cherry Hill DodgeHe met with the Service Manager regarding [redacted] complaintHe informed me that [redacted] car is in the service department as we speak and assures me that repairing the issue that she is having with her vehicle is and has always been very high on the priority listUnfortunately, the issue that she is having with her vehicle requires extensive diagnostics and she has been unable to leave the vehicle for enough time to complete the necessary diagnosticsThe vehicle has been with us now for at least a day and we are optimistic that we will be able to get to the bottom of the issue and return her vehicle back to her with the necessary repairs completed
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is slightly true/satisfying.I have left this vehicle at this establishment with this problem for a week and a half given a rental, but still the same problemSo if Im unable to leave the the vehicle to my recollection I would be provided with a rentalI run a business and at this point this is my only truck
Regards,

Review: Called their internet number spoke to a lady about cars for sale told her what ones I was looking at. She said come in and ask for [redacted]. Went there purchased a car was told every thing good take the car home tonight. Bring pay checks stubs and title to my truck back on Monday. Went back on Monday read papers told them the price was not right. They said the internet price is no good if you didn't make appointment Which I did with the lady on the phone told here what cars I was looking at and she said we will take care of you. That was on Friday1-27-12. I Called back Saturday afternoon again she said come in we will take care of you.Also their ad said 16521 miles the car had 19000 some miles on it. When I checked the ad Sunday1-29-12 they changed the miles to the right ones. I have printed ads off computer showing this. Still waiting on finance papers never received them on Monday 1-30-12. Sales Manager told me when asked about price [redacted] get out of my showroom. Waiting to hear from General Manager. Price difference is 1500.00 dollars.

Product_Or_Service: vehicleDesired Settlement: See Complaint Text

Business

Response:

Customer wanted to renegotiate price of vehicle after signing all financial contracts. General Manager spoke to customer and explained that contracts had already been signed and we are not in a position where we feel it is necessary to renegotiate. The customer was happy with deal given initially. They willing signed all financial agreements.

Review: My fiance found a Chrysler Minivan for $20,400.00 on the internet. We offered to buy the van for the internet sale price. When they brought the van around for us to test drive the price on the window was $25,999. I was 8 months pregnant with my 1 1/2 year old daughter. During the credit running etc I saw the paperwork and questioned why they had the price of 25,999.00. The salesman [redacted] said it was because they are rolling over 6000.00 from my other car loan. During the signing they make you sign a paper stating you understand what you are signing. What about when they lie to you and say the price of 25,999 is because they are rolling over a balance from a previous loan but when you look at the paperwork it was the full price of the van plus an additional cost of 6,000.00 from my previous loan. When I called and questioned why they did not give us the internet priced as discussed they didnt have anything to say and there was nothing I could do about it now. It took over 2 months to get my tags. I was driving around with an expired temp tag. They never gave me the headphones and remote for the van as discussed also. The van was making rumbling noises so I took it back and they said nothing was wrong with it so I took it to chapman chevy in pa and I needed new brakes a rotors. Really!!! so not only was I taken advantage of by being charged full price instead of internet, never receiving headphones and remote, not having tags for 2 months but I had to put out 600.00 for brakes and rotors.Desired Settlement: I would like the company to refund the difference in internet price to full price. I have the emails stating our appointment with them and the price we agreed on.

Business

Response:

This vehicle was purchased in December of 2012. We have been unaware of the customers concern with the sale price of her vehicle until recieving this complaint.

Unfortunately since so much time has passed we are unable to comply with [redacted] (Flowers) request for reimbursement. The General Manager has offered to meet with the customer to go over the numbers with her if she would like. I called customer and left a message to try and set up an appointment to review her contracts with the General Manager. I left her a voice mail and followed up with an email.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The purchase of this vehicle was in fact bought in 2012. I tried reaching out to the salesman [redacted]s and spoke with other team members from this dealership. No one was able to help me then. I reached out to the Revdex.com after multiple attempts to resolve this with our salesman. I honestly do not feel like I'm asking for much. We have kept the car and only want the difference in what we were quoted to what we were charged. I would ask the the check be directly sent to first Niigata which is the loan company that was chosen for us. I understand the dealership has offered to meet with me but if they have already rejected to pay the difference in car amounts why waste the manager or my time. I would accept to meet with the manager if he would reconsider our offer. I understand he is very busy as am I working 6 days a week and have 2 children under 3. I really do not want to pursue further action to get what we honestly deserve. I do not feel this dealership is honest. I have read other Revdex.com complaints on tipoff other reviews and can understand why people have left the. Moments they have

Review: On March 20th 2015 I went to the [redacted] of maple shade NJ to find out why a check engine light was on on my car. But before I went there I got the computer scanned by [redacted] so I can see if the car was still driveable. The engine scam said cylinder 3 was mis firing. I told that to the dealer when I went there and I was told that they don't know what it maybe it maybe a defective in the part. 2 and a half hour later I was told that I these need a tune up then the sells person [redacted] showed me a paper and he said look see this tells me what a car need and when it needs it and he said a car tune up is needed every 30,000 miles and your at 32,000 miles so you do need one. So I said why didn't you show me these paper ahead up time by you knowing that my car needs a tune up and these said would you like to start with a tune up because your caris do for one anyways. Then I said because now I have to pay $105.00 for a job on my car that I already told you the problem for. Then he said he ddoesn't know why I am getting mad at $105.00 for because it's not that much momey then he said well it isn't that much money for him. Then I said I don't care if it's not that much money for you it's alout of money to me then I said I can spend that on clothes or gas. So after that I asked for a copy of the paper and he said I am sorry this is my only copy. Then I said yes that's why I would these like a copy of it so then he said there wasn't a copying machine in the built so then I said there is one right behind you so he gave me a dirty look and then made me a copy. After that I told the shop manger about [redacted] and he then went up to him and said some words. So after that I left and my check engine light was still on but I got it fixed and a tune up by another shop 3 days later. The shop owner before he worked on my car he showed me the job they did and they put nothing back together right also the coolet hose wasn't even installed right.Desired Settlement: I am looking for a refund of the job done on my car for $105.00 because the job wasn't done right by parts these hanging of the engine and rude customers service. Also this isn't the first time this dealer had given me bad/rude customer service and that is why I am writing to Revdex.com and why I am looking for a refund of $105.00

Business

Response:

We will be more then happy to reimburse the customer the $105 diagnostic fee. We will be mailing to customer at address listed on complaint within next 48 hours. The customer can expect to see the reimbursement check within the next 5-10 business days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] I would also like to note and ask Revdex.com to keep in touch to make sure that I get the refund payment sent out to me. These do to pass problems with these dealer.

Review: Had reapirs done to 2015 Dodge Challenger on 7/14/15 to 7/18/15 in the amount of $8391.22. Insurance co issued check in the amount of $8,841.22. When picking up my car I was told by service manager that I would recieve a refund of $450.

Today on 8/3/15 was told by service manager [redacted] that I would not recieve a refund and that the bill after payment has been changed to include the aditional $450 to cpver rental costs. Cost for rental was $35 per day for 8 days whicj is $280. Which additional costs would be cover under insurance. Deal refuses to issue refund for amount over cost for repair.Desired Settlement: payment in the amount over repairs total $450

Business

Response:

I just spoke to [redacted] the General Manager at Cherry Hill Dodge Jeep Chrysler regarding this complaint. He was a little confused beings he spoke to the customer on August 4th and already agreed that [redacted] was entitled to the reimbursement that he was requesting. This complaint is dated a day after the General Manager spoke to him and they discussed his intentions. The customer has already picked up his check and the situation has been rectified.