Cherry Creek Automotive

I have read Mr [redacted] complaint about the Ford Fpurchased from our company We place a high value on customer satisfaction at Cherry Creek Automotive.Attached are some of the documents from the deal The vehicle Due Bill stated that the truck was sold strictly and no work was due or promised Also, there is a copy of the month mile limited power train warranty The power train warranty is administered by a third party and Cherry Creek Automotive does not manage the claims that are approved or denied I have also attached the original Retail Purchase Agreement.After review, I apologize for the issues he is experiencing and certainly empathize with the situation Unfortunately, used vehicles with 117k miles can experience issues unknown to both the buyer and sellerI totally disagree with Mr [redacted] comment the we were hiding anything on the truck and having it warmed up when he arrived The salesperson Richard that he dealt with was never in the truck and only had our lot technician move it in front of the building which is approximately 20-yards.As a good will gesture, I would be willing to offer Mr [redacted] $that he can apply toward any repair he chooses to make It is important to me that when I do this that the client understand it is not required but an attempt to help in resolutionHe has never spoken with myself to express his concern or allow me to try to assist Respectfully, [redacted] Owner

I have been in contact with the client to apologize and correct the issues with her van I have also reimbursed her for the repair she paid for She communicated that she felt better and would cancel this complaint.Thank you [redacted]

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID 11422236, and find that this resolution is satisfactory to me ***havnt received refund yet, but I am picking up van todayHope it's all fixed and in the pastI will be in touch if things change.Sincerely,
*** ***
*

Initial Business Response /* *** ** *** */
I have left two voice messages for Mr*** after being notified by the Revdex.com of his issueI was never contacted by Mr*** prior to him filing complaintI am happy to discuss the issue to discuss some reasonable resolutionUnder Colorado
law, my dealership is required to address any issues that prevent the vehicle from passing *** which we authorized with the independent repair shop we use on a regular baseIf he will contact me we can discuss how we can help
Initial Consumer Rebuttal /* *** *** *** */
(The consumer indicated he/she DID NOT accept the response from the business.)
I prefer to communicate through the Revdex.com,as discussion would be documented.there is no defroster on car due to the ac compressor, clutch.I have just spent due to the brakes and rotors being unsafe to operate.there must be a lack of communication in their departments, I have communicated with cherry creek auto.I called and talked with seller of car ,karl rorvik.he knew about issues.stated it costed money
Complaint Response Date bumped because: Holiday
Final Business Response /* *** *** *** */
Our company did pay for the emission related repairsParts $and the $for laborThe air conditioning is not covered under our mo./3k mipowertrain warranty
Being that he had just purchased the vehicle at a discounted price, out of goodwill and customer service, I would be willing to split the repair cost for the A/C compressor

I spoke with Mr*** *** regarding his complaint. Since he purchased the *** *** from my dealership Jan29th, he has had numerous problems with the vehicleHowever he did not buy a full warranty for the vehicle. We supplied a complimentary warranty for PowerTrain
that has a maximum aggregate payout of $less $deductible. This free warranty is covering $of the repairs and my business has paid an additional $as a goodwill gesture.Mr*** and I just spoke on the phone after he spoke with the *** dealer repairing the vehicleHe apologized as he said that he now realized we were in fact doing more than most any dealer would have offeredThe issues that occurred on the vehicle is not anything that the third party mechanical shop would have been able to detect prior to his purchase. know Mr*** is frustrated and certainly has every right to be upsetHowever do believe in talking with him that he realizes Cherry Creek Automotive has treated him well dspite the unfortunate circumstances. Respectfully, Justin F*Owner

Complaint:
I am rejecting this response because: I do believe the people involved did know there was something wrong with this truck and that's why they had it warmed up before I got there I drove miles to get there and called them a few hours before so they would know my approximate time of arrival I do not believe *** drove the truck before or warmed it up but he told me himself that one of the guys probably took it to get something to eat or something because it was fun to drive Anyway , that engine was warm before I ever started it and it and diesel engines tend to run much smoother when warmed and it has an injector out I drove back approximately miles and stayed at a motel and first thing in the morning when I started it , it was a hard start and rattled and clammered real bad ( so bad I would have never bought it like that if it did that when I started it) and the alternator light was on After a while it warmed up and seemed to be running smoother and the light went out for the alternatorI drove down to Bernallio and found an *** and they did a computer test and said it needed #injector , #glow plug and the alternator was just making enough to turn out the charge light after it warmed upI even have the print out for the injector price from that store it is plus tax = $The alternator wasat the *** here and the glow plug was right at And that's not including any labor so right off the top I have about $in it immediately I do understand they cant know everything with every vehicle but this was something that pretty much went away if it was warmed up They did have that truck for some time and were surely able to find out some of the things it did when hot or cold . I also do understand they don't have to do anything and Im not even looking for them to do all of the repairs , and just for those items and not the high pressure oil pump or transmission which I do believe there was no way they would know those were going out , I would be satisfied with $dollars to help with the repairs of the injector, alternator and glow plug I do believe that is fair and less than half and also do believe the other repairs I will have to go to the warranty people
Sincerely,
*** ***

I have read Mr. [redacted] complaint about the Ford F350 purchased from our company.  We place a high value on customer satisfaction at Cherry Creek Automotive.Attached are some of the documents from the deal.  The vehicle Due Bill stated that the truck was sold strictly as-is and no work...

was due or promised.  Also, there is a copy of the 3 month 3000 mile limited power train warranty.  The power train warranty is administered by a third party and Cherry Creek Automotive does not manage the claims that are approved or denied.  I have also attached the original Retail Purchase Agreement.After review, I apologize for the issues he is experiencing and certainly empathize with the situation.  Unfortunately, used vehicles with 117k miles can experience issues unknown to both the buyer and seller. I totally disagree with Mr. [redacted] comment the we were hiding anything on the truck and having it warmed up when he arrived.  The salesperson Richard that he dealt with was never in the truck and only had our lot technician move it in front of the building which is approximately 20-25 yards.As a good will gesture, I would be willing to offer Mr. [redacted] $250 that he can apply toward any repair he chooses to make.  It is important to me that when I do this that the client understand it is not required but an attempt to help in resolution. He has never spoken with myself to express his concern or allow me to try to assist.  Respectfully,[redacted]Owner

I have been in contact with the client to apologize and correct the issues with her van.  I have also reimbursed her for the repair she paid for.  She communicated that she felt better and would cancel this complaint.Thank you[redacted]