Our inspector [redacted] communicated with Mrs***She did not speak with Mr [redacted] until he called to inquire about the charges several months after the initial serviceMr & Mrs [redacted] previously had our YearRound protection plan (2013)When [redacted] spoke with Mrs [redacted] regarding her cricket issue, they discussed the optionsA one-time cricket service is $plus tax and covers only cricketsThe YearRound plan that Mrs [redacted] previously signed up for covers over different pests including crickets; the initial charge is $plus tax and then continues at $per month per tax with a credit cardMrs [redacted] opted to go back on to the YearRound protection planMrs [redacted] option for the YearRound plan is consistent with the information on not accepting checksCustomers must put a credit card on file for our YearRound program and Mrs [redacted] provided [redacted] with a credit card over the phone This complaint was filed by Mr ***, who I suppose was not aware that his wife had opted for the YearRound plan in her discussions with ***When Mr [redacted] called, the original inspector, ***, spoke with him and explained the situation, and per his request, cancelled the accountAt this point, Mr [redacted] had paid $plus tax ($plus $plus $36) which was close enough to the original $for the one-time serviceOur inspector therefore felt that the issue was resolved as there would be no additional charges, even though our services performed was for several pests and not just the crickets We have no issue refunding the two $charges for this account, however Mr & Mrs [redacted] need to understand that somewhere there was a communications breakdownWe feel that it was between Mr and Mrs ***At no point do we feel that we did anything inconsistent with what was requested by our customerWe will credit the customer’s credit card $and inform them of this credit
Awesome lawn care by Joe M [redacted] He takes the time to do the job properly and never rushesHe is an asset to the company
Our inspector [redacted] communicated with Mrs***She did not speak with Mr [redacted] until he called to inquire about the charges several months after the initial serviceMr & Mrs [redacted] previously had our YearRound protection plan (2013)When [redacted] spoke with Mrs [redacted] regarding her cricket issue, they discussed the optionsA one-time cricket service is $plus tax and covers only cricketsThe YearRound plan that Mrs [redacted] previously signed up for covers over different pests including crickets; the initial charge is $plus tax and then continues at $per month per tax with a credit cardMrs [redacted] opted to go back on to the YearRound protection planMrs [redacted] option for the YearRound plan is consistent with the information on not accepting checksCustomers must put a credit card on file for our YearRound program and Mrs [redacted] provided [redacted] with a credit card over the phone This complaint was filed by Mr ***, who I suppose was not aware that his wife had opted for the YearRound plan in her discussions with ***When Mr [redacted] called, the original inspector, ***, spoke with him and explained the situation, and per his request, cancelled the accountAt this point, Mr [redacted] had paid $plus tax ($plus $plus $36) which was close enough to the original $for the one-time serviceOur inspector therefore felt that the issue was resolved as there would be no additional charges, even though our services performed was for several pests and not just the crickets We have no issue refunding the two $charges for this account, however Mr & Mrs [redacted] need to understand that somewhere there was a communications breakdownWe feel that it was between Mr and Mrs ***At no point do we feel that we did anything inconsistent with what was requested by our customerWe will credit the customer’s credit card $and inform them of this credit
Came as quickly as they could Super polite, super knowledgable, well priced, too Thank you,