Cheddars Casual Cafe

so far I am not happy at all with there services, the owners is never around and can't be located at all when we called further more still waiting on so called parts that were suppose to be in days ago and still aren't while I am living out of an ice chest till my frig gets fixed yet this the kind of company's we have to relied on in Pensacola area then there's a lot to be desired with how people can even get things done in this town and its a shame some think they can just disrespect a client an I am no mn but a well educated person whom knows exactly what there doing, another thing is we paid for parts an labor ahead of time because they said that they be shafted on parts before well no wonder the way they operate its a wonder there still in business so far I am extremely [redacted] being with out my frig days

From: *** *** *** Sent: Saturday, August 09, 12:PM
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To: drteamCc: PasadenaSubject: Complaint # ***
To whom it may concern,
My name is *** *** and I am the Area Director for HoustonI just received a notification in the mail regarding complaint # ***I would like to update you that I have personally contacted the guest involvedCheddar's will be sending out certificates for her and a guest to use on their next visitI sincerely apologized for her previous experience, and look forward to taking care of her again in the futureI have also followwith the manager and employee involvedThank you for your help with this matter as all of our guest are important to us, and vital to our continued success
Thanks,
*** ***
Area Director
*** *** ***
*** ** ***
*** ***
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