CheapTickets.com

Dear [redacted] , 11pt;"> The Revdex.com has shared your recent correspondence pertaining to your Best Price Guarantee claim on your package under CheapTickets locator PBCTIXnot yet being approved On behalf of CheapTickets, I apologize for the delay, and appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, I do show that in December there were issues with you being able to access the Best Price Guarantee form to submit your claim Please know that I was able to locate your email requests along with the screenshots of the lower price found [redacted] , I do show that the lower fare found on [redacted] was at a rate of $2148.22, and the package reserved via CheapTickets was at a rate of $2396.70, so I have processed a refund in the amount of $back to the Visa card used to confirm the booking Please allow to business days for the refund to process Also, I have added the $in CheapCash to your account as well, and these are available for your review [redacted] , we apologize again for any inconvenience this has caused We do appreciate your business, and hope that we have a future opportunity to serve you Sincerely, Charlotte [redacted] CheapTickets Customer Relations Tell us why here

June 15, Revdex.com CheapTickets.com Complaint Department Re: CheapTickets.com Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you CheapTickets.com is responding to the consumer complaint from Chuwana [redacted] (Revdex.com case number [redacted] regarding a flight reservation We understand Ms [redacted] is complaining about a canceled flight reservation On June 6, 2017, we received receipt of the Revdex.com complaint Our records reflect on June 5, 2017, the customer self-booked a flight reservationTravel was on American Airlines, departing June 9, 2017, from Washington to New Orleans, Louisiana; and returning on June 11, 2017, from New Orleans, Louisiana to Washington, via itinerary number [redacted] The customer is stating that the reservation was canceled without the customer’s authorizationThe customer is stating that they were not notified that the reservation was canceled Upon further researching this matter, we can confirm on June 5, 2017, the reservation was canceled and the payment for the flight was a pending authorization; which would have fallen off up to to hoursCheapTickets.com serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers When a customer makes a purchase, CheapTickets.com applies a credit authorization toward the credit card to determine if the card is validThis is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is differentAlthough the credit card authorization is attempted on our website, they are not charges from CheapTickets.com On June 8, 2017, the customer contacted CheapTickets.com advising that the reservation was canceled without the customer’s authorization and that she was not notified of the cancellationCheapTickets.com confirmed that the reservation was canceled and offered to rebook the reservation and refunded the customer the price difference of $CheapTickets.com offered the customer a $couponThe customer agreed In reviewing the new flight was canceled and the payment for the flight was a pending authorization We regret any inconvenience this may have caused and would like to assure the customer that their business is important to usThe coupon is active on the customer’s account and can be used towards a future hotel reservationThe customer can view the terms and conditions for the coupon on their account Since the customer was not charged for the reservations and was already refunded and was provided compensation, CheapTickets.com is unable to honor the request for any further refunds or compensation We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia [redacted] Corporate Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Dear [redacted] The Revdex.com has shared your recent correspondence with CheapTickets regarding the hotel reservation under record locator PBCTIXXXXXXXXXXX that was canceled without your permissionI appreciate the opportunity to review your account and respond to your concerns After reviewing your account, I show the reservation was canceled and processed for a refund by our Revenue Protection DepartmentThey were unsuccessful in being able to verify all the billing information with the card issuing bankThe reservation was canceled and refunded for the card holder's protection Thao, we certainly apologize for the inconvenience this has caused, but once the billing information could not be verified; we felt we needed to protect the card holderYou will see two separate refunds; one in the amount of $76.50, and the second for $(refund total $126.90)These should appear on your card within to business days Sincerely, [redacted] CheapTickets Customer Relations Chicago, IL

April 14, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-115733Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint she was charged for a ticket that she was unable to purchaseOn April 14, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint and were advised that the charges sustained were released.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted] Tier Customer Service

Dear Mr***, Roman" size="3"> The Revdex.com has shared your recent correspondence pertaining to the cancellation of your hotel booking at the [redacted] under CheapTickets record locator [redacted] On behalf of CheapTickets, I apologize for your disappointment, and I appreciate the opportunity to review your account and respond to your concerns At CheapTickets, hotel rates and availability are loaded to our website either by the property directly or their respective company they have chosen to provide this service on their behalf Unfortunately, we were notified that some rates were incorrectly entered for your travel dates, and it would be required that the difference in cost be charged at the guests time of arrival Once we were made aware of this situation, notifications were forwarded to any customer affected so they were aware of the situation, and provided the rate difference that would be collected by the property upon your arrival If a customer was not comfortable with the new rate, a refund of the booking would be provided Mr***, as we had not received a response, the booking was canceled with a refund provided The refund has been processed, and we are unable to reinstate that booking Nevertheless, as a gesture of our sincerity, CheapTickets would like to offer you a $USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package booking Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at travelvoucher@CheapTickets.com Please reference case number and my letter offering the $future travel voucher in your request CheapTickets will then issue a credit to the card used for the new booking This offer is valid until July 29, Mr***, we wish that we could provide a more favorable response We do appreciate your business, and hope that we have a future opportunity to serve you Sincerely, Charlotte [redacted] CheapTickets Customer Relations Tell us why here

January 04, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Cheaptickets Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from MsKrystal [redacted] Cheaptickets, Incis once again responding to the consumer complaint from Ms [redacted] ( [redacted] ) regarding a refund requestWe have once again reviewed all details pertaining to your caseThe hotel may waive fees as they see fit, in this case they have denied any type of refund for the reservationAs you may know the hotel is within their right to keep the funds paid to them for the reservationAs previously stated, Cheaptickets.com serves as an independent agent for airlines, car rental companies, and hotelsWe are unable to provide a refund for the hotel reservationCheaptickets has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfactionWe have once again determined no refund will be provided to Ms [redacted] At this time we have no other option than to ask the Revdex.com to close this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel [redacted] Tier Customer Service

December 12, 2016Revdex.comComplaint Department – CheapTicketsRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets is responding to the consumer complaint from S [redacted] (Revdex.com case number 11858144) regarding a flight reservationWe understand from the customers complaint she is requesting a refund of her reservation.Our records indicate on November 22, the customer self-booked a roundtrip flight reservationThe customers flights were operated by [redacted] and were scheduled to depart from Atlanta, GA to Boston, MA on December 8, and return on December 11, 2016.Per the customers confirmation email:Your flight booking is with a low cost airline and can only be changed or cancelled by contacting the airline directly.Based on the fare rules agreed to at the time of booking, the customers [redacted] flights stated to take any action on the reservation, the customer had to contact them directlyAs [redacted] tickets are non-cancellable and non-changeable we do not have access to the customers tickets.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policiesThe customer booked one roundtrip ticket with [redacted] who was the merchant of record, and the companies that charged the customer’s credit cardWe hope you understand we have to abide by their rules and regulations.Due to this we advised the customer to contact [redacted] directly if she is requesting additional compensationWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

BEWAREE!! My family and I have supported cheaptickets in the past, but now I don't think I willI purchased a ticket on 7/6/ one way for for a trip in AugUnfortunately, I needed to move the leave date to the following weekendI call cheaptickets, because first I believed I had free cancellation, well that has restrictionsTHey want for me to change tickets and/or cancelPay that much, when 1st ticket cost less and it is not like I want to cancel all together just move it to the following weekendWell, the customer service rep says hold on ..a very long story short.she has me on hold for min sec to tell me she has found a ticket where I Just pay a total of I didnt like it but it was better than 300.she says no, we will still take out the as wellI said you had me on hold to tell me the same thing in which I was refuting from the beginningOh by the way she wouldnt let me talk to a manager and they aren't allowed to give headquarter info

October 19, Revdex.com Chicago & NIllinois Complaint Department Re: Cheap Tickets Case: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on August 23, 2017, Mr [redacted] booked three combined one-way flights from San Antonio, Texas to Atlanta, Georgia departing October 5, and returning on October 10, We understand from Mr [redacted] ’s complaint, the flights that he booked did not existHe stated that he contacted Cheap Tickets and was told that this was not our issueHe is asking for $but, did not elaborateWe researched Mr [redacted] ’s complaint by contacting the merchant of record, [redacted] Airlines to inquire what transpired as we did not have access to the record [redacted] Airlines is the company who charged for the tickets and determine the policy related to themWe were informed by the airline that the customer initiated a voluntary schedule change that charged the return date from October 10, to October 11, According to [redacted] , there were no additional costs associated with the changeAs we see no error on our end, we are unable to pay out $that the customer is requestingAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Marlon [redacted] Corporate Correspondence Team

Dear Margaret,The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you are upset because when you arrived at Payless Rental Car; they did not have the reservation you booked via CheapTickets availableI appreciate the opportunity to review and respond to youOn behalf of CheapTickets, I apologize for the disappointing experience and the frustration this caused you.After reviewing your car rental reservation, I do not see any reason why they would not have had your car availableWhen we sent your reservation to Payless’s system, they returned to us confirmation number 00144781US0, so they certainly had your booking in their reservation system.It seems that they did not properly manage their inventory, and sold out of cars before you arrivedWhile we are not placing blame, we are fully holding the rental agency responsible for this errorThis has been escalated, so this does not happen in the future.Please know when a car rental is made on our website; the reservation is not prepaid, and the price quoted is for the base rate of the car plus the taxes and fees This is an estimated totalOn your behalf, I have contacted Payless, and they have advised if you see a charge from them that you disagree with; you can call them directly to disputeTheir phone number is 1-800-729-Margaret, I do see you are a loyalty member with a current balance of $In the appreciation for your continued business and support, I have placed $in CheapCash into your accountOur Loyalty program is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsThe CheapCash is available for you to use immediately toward a prepaid qualifying hotel booking.Margaret, thank you for allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the future.Sincerely, Jeanna [redacted] CheapTickets Customer RelationsChicago, IL

Complaint: [redacted] I am rejecting this response because: From: [redacted] [ [redacted] ] Sent: Wednesday, December 16, 9:AMTo: S [redacted] >Subject: [redacted] Hi [redacted] The following is the information you requestedThe cheap ticket record locater is [redacted] Booking date was Sunday aguRefund incident number [redacted] " " " 150716- Thanks [redacted] Sent from my T-Mobile 4G LTE device Sincerely, [redacted] ***

May 25, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint he is unhappy about the reservation that was purchasedOn May 25, 2016, we attempted to contact Mr [redacted] to acknowledge receipt of the Revdex.com complaint but the customer was unavailable.Our records indicate on May 6, the customer self-booked two one way tickets on CheapTickets.com for one travelerThe customers outbound flight was operated by [redacted] Airlines, with flights departing from Indianapolis, IN to Atlanta, GA on May 22, The customer return flights were operated by [redacted] Airlines, with flights departing from Atlanta, GA connecting in Washington D.Cand returning to Indianapolis, IN on May 25, 2016.After further review of the customers step-by-step booking process we are able to confirm that the passengers return flights were booked to be connecting in Washington D.CDue to this we are unable to offer to assist the customer in changing the flight reservation with no change fees.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden [redacted] Tier Customer Service

December 6, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] R [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint he is requesting a refund due his recent ticket being canceled.Our records indicate on November 29, the customer self-booked a one-way flight reservation on CheapTickets.comThe flight reservation was for one traveler and operated by [redacted] , with flights departing from Bogotá, Colombia to Charlottetown, PE on November 29, 2016.Our records reflect that on November 29, the customers ticket was not able to be issued due to an complication processing the customer’s credit cardAs we were unable to finalize the payment for the customers ticket, the flights were canceledDue to this the authorization that was taken from the customers card should have been released.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

April 26, "Arial","sans-serif";">Revdex.com CheapTickets.com Complaint Department Re: CheapTickets.com Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservationsWe understand the customer is requesting a refundOur records indicate that on February 8, 2016, you contacted CheapTickets via email to request a refund in the amount of $2,for cancelled flight itinerary [redacted] - [redacted] You had booked new flight reservations – itinerary [redacted] – for travel on Singapore Airlines, departing June 9, 2016, from Houston, Texas to Manila, Philippines, and returning July 1, 2016, for three passengers, for a total amount of $2,On April 25, 2016, CheapTickets processed a refund for itinerary [redacted] in the amount of $2,back to your original form of payment used for the new itinerary [redacted] The amount of time it takes to receive a refund depends on how quickly your bank processes refunds, generally 3-days We hope that with the information provided, we have addressed all of your concerns and look forward to assisting you further with your future travel needsWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole [redacted] Tier Customer Service

November 30, 2016Revdex.comComplaint Department – CheapTicketsRe: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youCheapTickets is responding to the consumer complaint from Yun [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from the customers complaint they are unhappy about a submitted best price guarantee claim and requests for their reservation to be reinstated.Our records indicate that the customer has sent multiple Best Price Guarantee claim for multiple itineraries from different accountsPer the Best Price Guarantee terms and conditions that were agreed to upon submitting the claims:Three (3) sets of $in CheapCash as the result of a Price Pledge claim per customer per calendar month (regardless of the number of accounts used by the customer or the number of bookings made by the customer).As the customers reservations were canceled we are unable to reinstate the reservationTherefore we are also unable to validate the customers Best Price Guarantee claims or issue CheapCash for the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted] Tier Customer Service

October 6, Revdex.com Chicago & NIllinois Complaint Department Re: Cheap Tickets Case: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on July 23, 2017, Ms [redacted] booked a combined one way flight departing from Chicago, Illinois on August 11, 2017, and returning on August 14, The cost of this booking was $We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Cheap Tickets’s website, without the assistance of a Cheap Tickets representativeWe understand from Ms***’s complaint that she canceled her flight before departureShe says she understood that fees and penalties would apply and that she agreed to a $creditMs [redacted] stated in her complaint that she called our office and was not happy with the level of customer service that she receivedIt appears that she was expecting a $credit in the form of a voucherWhat she was advised is that by cancelling her flight, she would be left with an airline credit valued at $The penalty that was mentioned is $to re-bookSince the total value of the trip was $and the re-booking fee would be $for the outbound flight and $for the return flight, she would receive an airline credit of approximately $100.00, $122.16, to be exactWe apologize for any misunderstanding regarding the airline credit and would like to offer a $travel couponThis coupon is available within the customer’s account for immediate use and is valid for one year from the date of issueWe are unable to honor the request to refund the full itineraryAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Marlon [redacted] Corporate Correspondence Team

Complaint: [redacted] I am rejecting this response because: Sincerely, Susan [redacted]

Dear [redacted] The Revdex.com has shared your correspondence with CheapTickets so that we may assist you furtherIt is my understanding that you booked a reservation and later found the rate had decreasedYou file a Best Price Guarantee Claim, but it was deniedI appreciate the opportunity to review and respond to youOn behalf of CheapTickets, I apologize for the disappointing experience and the frustration this caused you.As with any Marketing program, there are terms and conditions that one must meet to receive the rewardWe do state in our terms and conditions, that CheapTickets reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information.Nevertheless, we do value you as a customer, so I have made a one-time exception and approved your claimIf the reservation is not canceled; to days after you have completed your stay; $in CheapCash will be added to your account [redacted] , thank you for allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the future.Sincerely, [redacted] CheapTickets Customer RelationsChicago, IL

June 28, 2016Revdex.comComplaint Department – CheapTickets.com Re: CheapTickets Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionCheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent ticketWe understand from the customers complaint he is unhappy about the reservation that was purchased and is requesting for it to be changed.Our records indicate on May 23, the customer self-booked a round trip flight reservation on CheapTickets.comThe flight reservation was for two travelers and operated by United, with flights departing from Newark, NJ to Madrid on July 26, and returning on August 16, 2016.After further review of the customers step-by-step booking process we are able to confirm that the customer searched and booked a round trip reservation from Newark, NJ to Madrid operated by UnitedFurthermore we are able to verify that a confirmation email was sent to the customer on May 23, at 4:am.Since [redacted] serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the fare rules Mr [redacted] agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer would be responsible for any difference in fareAs there was no error made by CheapTickets the customer must call customer service and adhere to the airlines fare rules if Mr [redacted] chooses to change his flight reservationWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear Huma, The Revdex.com has shared with us your correspondence regarding your recent experience with [redacted] It is my understanding that you are upset that the seat you selected for your trip to and from Maui were not confirmedAlso, when you arrived at the [redacted] the room you were originally given only had beds instead of that you had bookedI appreciate the opportunity to review your account, and respond to you On behalf of CheapTickets, I would like to apologize for any frustration and inconvenience this has caused you Please know, during the booking process on the CheapTickets site, most airlines do provide us with a seat map so our customers can request the seat they preferHowever, these are requests, and can only be confirmed by the airlines directlyWhen you selected a seat on the seat map available on our site, we sent the request to [redacted] for them to confirm or deny; unfortunately, in this case it seems that they did not confirm the seat requests you had made Huma, I have contacted the [redacted] and they have advised that while you selected a room type with a description of a king bed, twin beds, and a sofa bed, they did initially provide you with a room that only had a king bed, queen bed, and a sofa bedPlease understand all room descriptions are provided to us by the property directly and this is the information that was sent to the hotel when you confirmed your booking Nevertheless, when we do learn situations like this, CheapTickets takes immediate action to prevent any unfavorable experiences for our customers In this case, I have notified the appropriate parties of your complaint and the issue is currently under review Our hope is that this valued criticism will allow them the opportunity to make improvements where necessary and therefore, modify how their property is presented to the public We thank you for bringing this to our attention Furthermore, as a gesture of goodwill, CheapTickets would like to offer you a $future travel voucher on your next CheapTickets.com booking Our future travel voucher is meant to emphasize our commitment to you and we remain hopeful you will continue using CheapTickets for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document email to us at travelvoucher@CheapTickets.com Please reference case number and my letter offering the $future travel voucher in your request CheapTickets will then issue a credit to the card used for the new booking This offer is valid for one year from the date of this letter, until January 19, Huma, we appreciate your business and do hope you will continue to use [redacted] in the future for your travel needs Sincerely, Shalon [redacted] CheapTickets Customer Relations Chicago, IL