Chat Cat AT&T

I have had the worst experience since I decided to sign back on with AT&TI should have trusted my instinct and never signed upI called on 8/and upgraded my cell, got DIRECTV Now and internetI was previously with Spectrum and ended up paying 20$ lessI cancelled my internet service with Spectrum the day before my installation which was 8/The tech said he couldn't install bc of the wiring not being connected and that I will have service for sure the next week and someone would contact meI had an incident before and made sure to confirm it would be a week and someone would callOne week later--- no wordI called to find out nothing had been done and I would have to wait until Monday for someone to callNo one calledI called and was told that the contractor would complete my work and I would get a call to set up an appt with a tech that same dayI confirmed this several times!! I tweeted a complaintSomeone was assigned- he took my info and I never heard from him againI called and finally got a date set up one entire month after my original order dateI asked to speak to manager to get the 99$ installation de waived-- the rep took transferred me over to a line that just rang and rangI NEED the internet to work from home and all of my kid's homework assignments are online--- I cannot even watch Direct Tv now bc that runs off wifi!!! I would never recommend AT&T to anyoneOnce my cell phone contracts are up I am switching providers and never looking backI thought AT&T cared!