Charles Coons and Sons, Inc

To Whom It May Concern: This is for case #***For a quick timeline, the *** had purchased this furniture in They had an issue with the first sofa, so we worked with *** to get a replacement inThe 2nd sofa dimensions were a little off compared to the 1st*** also
replaced that sofa with a new oneThat sofa had also had issuesWith the mechanism and the overall frame*** again agreed to replace that sofaWhile we had placed that on order the *** told us that they were moving to N.CThe 4th replacement we had ordered for them wasn’t going to be here on timeSo we cancelled the order from ***Our *** customer service rep assured us in full that they would be taken care of by *** when they moved*** had long had the ball in their court and hadn’t done anything to help themAfter a few months, *** said it’s our (Cs) responsibility to take care of itWe are trying to work towards solutionWe are doing call we can from NY to help them*** is now back to actively pursuing a resolutionThe *** customer service rep has again said she’d be in contact with Mror Mrs*** as of today 11-10-to work something outWe will update Revdex.com when we hear what they are going to do for the customerThank You