Peter M [redacted] *peter@ [redacted] Attachments4:PM (hours ago)to me Hi Nichole,Attached are pics that I took of our sales counter I took pic from a short distance so you could see where the sign is in relation to the counter The second pic is taken standing right at the counter and then the third pic is a close up picture Also, I'm attaching a blank invoice so you can see the layout As I mentioned, the No returns on electrical parts is circled on MrA***'s copy Please let me know if you need anything else or have any other questions.Thank you for your help!Pete
*** *** *peter@***Attachments4:PM (hours ago)to me Hi ***Attached are pics that I took of our sales counter I took pic from a short distance so you could see where the sign is in relation to the counter The second pic is taken standing right at the counter and then the third pic is a close up picture Also, I'm attaching a blank invoice so you can see the layout As I mentioned, the No returns on electrical parts is circled on MrA***'s copy Please let me know if you need anything else or have any other questions.Thank you for your help!***
Peter M*** *peter@***Attachments4:PM (hours ago)to me Hi Nichole,Attached are pics that I took of our sales counter I took pic from a short distance so you could see where the sign is in relation to the counter The second pic is taken standing right at the counter and then the third pic is a close up picture Also, I'm attaching a blank invoice so you can see the layout As I mentioned, the No returns on electrical parts is circled on MrA***'s copy Please let me know if you need anything else or have any other questions.Thank you for your help!Pete
January 23,
Dear Linda Land,
I received your email notifying me of a complaint against Menyhart Plumbing & Heating Supply filed by our customer MrAustin A*** January 11, As a family business that has been here in business since 1928, I believe that we
take these matters a little more seriously than perhaps a larger company and/or corporation mightSo now I would like to take this opportunity to reply and respond to this complaint because we definitely try very hard to avoid having any unhappy customers
I will confirm that MrA*** did purchase a furnace gas valve from Menyhart Plumbing & Heating Supply as stated in his complaint, but the rest of MrA***’s complaint is not entirely accurate or true so I will explain the factsI don’t have the exact date of sale, but shortly after purchasing the gas valve, MrA*** stated that he called Menyhart Plumbing & Heating Supply complaining of a defective gas valve and wanting to return it for a refundAs is always the case with all electrical products, he was told that returning this gas valve for a refund isn’t an option since our policy is No Return on ElectricalThis is also clearly stated at the bottom of all of our invoices
At this point, Mr A*** called his plumber named BobMrA*** incorrectly stated in his complaint that Menyhart Plumbing called Bob, but that is because we do not have any contact information for Bob nor would we have had any reason for contacting himIronically, Bob does happen to be a cash customer of Menyhart Pluming & Heating Supply, but does not have an account with us as MrA*** also incorrectly stated in his complaintWhat actually did happen was that after Bob talked with MrA***, Bob then called our store and talked with John, who is our HVAC SpecialistBob explained to John that this guy named Mr A*** had called him regarding his furnace and gas valve that he purchased from us which was supposedly leaking gasSince we didn’t have any contact information for MrA***, John told Bob to please let Mr.A*** know that he should stop back here to our store with the gas valve and his receipt so that we could exchange his gas valve for him under warrantyAfter John’s conversation with Bob, we never heard from Bob again regarding this matter or from MrA***In his complaint, MrA*** stated that he tried calling John and was placed on hold for minutesThat seems like a pretty excessive time to wait on hold, but unfortunately, I cannot confirm whether that is true or falseBut instead of only calling John, MrA*** should have just stopped down here to our store and we would have exchanged the gas valve for him and had this situation resolvedI’m really not sure why he didn’t come back to our store, especially, if he was placed on hold for as hold as he claims
Last Tuesday, January 17th, MrA*** did finally come back here to our store with his gas valve and receipt and asked for a refundWe explained our policy regarding electrical parts to MrA*** and even pointed out that this policy was also stated and even circled on the bottom of his sales receiptWe offered to exchange his gas valve for MrA*** as John had told Bob that we would do for him if he stopped back to our storeThis was not satisfactory to MrA*** and he informed us that he already had paid someone else to fix his furnace and now just wanted a refund for this gas valveOnce again, we reminded MrA*** about our policy, asked why he didn’t just stop back to our store days ago when he started having trouble with this gas valve and again offered that we would be willing to exchange the gas valve for himAt this point, he started accusing us of “playing games” and switching our storyI explained to him that he was wrong because nothing changed on our end during this entire time, all he had to do was bring the gas valve back with his receipt and the situation would have been resolved days ago
At this point, the only solution that Menyhart Plumbing & Heating Supply can offer MrA*** is what we have said both directly to him and to his plumber Bob and that is that we can exchange this gas valve for himHaving extra parts on hand for a furnace is never a bad thing and many people, including myself, also keep extra parts next to my furnace in case they are ever needed at an inconvenient timeIf MrA*** would like to stop back here to our store, we will gladly exchange his gas valve for himIt is his choice what he would like to do
Sincerely,
Peter M***
Menyhart Plumbing & Heating Supply
January 23,
*** *** ***
I received your email notifying me of a complaint against Menyhart Plumbing & Heating Supply filed by our customer Mr*** *** January 11, As a family business that has been here in business since 1928, I believe that we
take these matters a little more seriously than perhaps a larger company and/or corporation mightSo now I would like to take this opportunity to reply and respond to this complaint because we definitely try very hard to avoid having any unhappy customers
I will confirm that MrA*** did purchase a furnace gas valve from Menyhart Plumbing & Heating Supply as stated in his complaint, but the rest of MrA***’s complaint is not entirely accurate or true so I will explain the factsI don’t have the exact date of sale, but shortly after purchasing the gas valve, MrA*** stated that he called Menyhart Plumbing & Heating Supply complaining of a defective gas valve and wanting to return it for a refundAs is always the case with all electrical products, he was told that returning this gas valve for a refund isn’t an option since our policy is No Return on ElectricalThis is also clearly stated at the bottom of all of our invoices
At this point, Mr A*** called his plumber named BobMrA*** incorrectly stated in his complaint that Menyhart Plumbing called Bob, but that is because we do not have any contact information for Bob nor would we have had any reason for contacting himIronically, Bob does happen to be a cash customer of Menyhart Pluming & Heating Supply, but does not have an account with us as MrA*** also incorrectly stated in his complaintWhat actually did happen was that after Bob talked with MrA***, Bob then called our store and talked with John, who is our HVAC SpecialistBob explained to John that this guy named Mr A*** had called him regarding his furnace and gas valve that he purchased from us which was supposedly leaking gasSince we didn’t have any contact information for MrA***, John told Bob to please let Mr.A*** know that he should stop back here to our store with the gas valve and his receipt so that we could exchange his gas valve for him under warrantyAfter John’s conversation with Bob, we never heard from Bob again regarding this matter or from MrA***In his complaint, MrA*** stated that he tried calling John and was placed on hold for minutesThat seems like a pretty excessive time to wait on hold, but unfortunately, I cannot confirm whether that is true or falseBut instead of only calling John, MrA*** should have just stopped down here to our store and we would have exchanged the gas valve for him and had this situation resolvedI’m really not sure why he didn’t come back to our store, especially, if he was placed on hold for as hold as he claims
Last Tuesday, January 17th, MrA*** did finally come back here to our store with his gas valve and receipt and asked for a refundWe explained our policy regarding electrical parts to MrA*** and even pointed out that this policy was also stated and even circled on the bottom of his sales receiptWe offered to exchange his gas valve for MrA*** as John had told Bob that we would do for him if he stopped back to our storeThis was not satisfactory to MrA*** and he informed us that he already had paid someone else to fix his furnace and now just wanted a refund for this gas valveOnce again, we reminded MrA*** about our policy, asked why he didn’t just stop back to our store days ago when he started having trouble with this gas valve and again offered that we would be willing to exchange the gas valve for himAt this point, he started accusing us of “playing games” and switching our storyI explained to him that he was wrong because nothing changed on our end during this entire time, all he had to do was bring the gas valve back with his receipt and the situation would have been resolved days ago
At this point, the only solution that Menyhart Plumbing & Heating Supply can offer MrA*** is what we have said both directly to him and to his plumber Bob and that is that we can exchange this gas valve for himHaving extra parts on hand for a furnace is never a bad thing and many people, including myself, also keep extra parts next to my furnace in case they are ever needed at an inconvenient timeIf MrA*** would like to stop back here to our store, we will gladly exchange his gas valve for himIt is his choice what he would like to do
Sincerely,
*** ***
Menyhart Plumbing & Heating Supply
Peter M [redacted] *peter@ [redacted] Attachments4:PM (hours ago)to me Hi Nichole,Attached are pics that I took of our sales counter I took pic from a short distance so you could see where the sign is in relation to the counter The second pic is taken standing right at the counter and then the third pic is a close up picture Also, I'm attaching a blank invoice so you can see the layout As I mentioned, the No returns on electrical parts is circled on MrA***'s copy Please let me know if you need anything else or have any other questions.Thank you for your help!Pete
*** *** *peter@***Attachments4:PM (hours ago)to me Hi ***Attached are pics that I took of our sales counter I took pic from a short distance so you could see where the sign is in relation to the counter The second pic is taken standing right at the counter and then the third pic is a close up picture Also, I'm attaching a blank invoice so you can see the layout As I mentioned, the No returns on electrical parts is circled on MrA***'s copy Please let me know if you need anything else or have any other questions.Thank you for your help!***
Peter M*** *peter@***Attachments4:PM (hours ago)to me Hi Nichole,Attached are pics that I took of our sales counter I took pic from a short distance so you could see where the sign is in relation to the counter The second pic is taken standing right at the counter and then the third pic is a close up picture Also, I'm attaching a blank invoice so you can see the layout As I mentioned, the No returns on electrical parts is circled on MrA***'s copy Please let me know if you need anything else or have any other questions.Thank you for your help!Pete
January 23,
Dear Linda Land,
I received your email notifying me of a complaint against Menyhart Plumbing & Heating Supply filed by our customer MrAustin A*** January 11, As a family business that has been here in business since 1928, I believe that we
take these matters a little more seriously than perhaps a larger company and/or corporation mightSo now I would like to take this opportunity to reply and respond to this complaint because we definitely try very hard to avoid having any unhappy customers
I will confirm that MrA*** did purchase a furnace gas valve from Menyhart Plumbing & Heating Supply as stated in his complaint, but the rest of MrA***’s complaint is not entirely accurate or true so I will explain the factsI don’t have the exact date of sale, but shortly after purchasing the gas valve, MrA*** stated that he called Menyhart Plumbing & Heating Supply complaining of a defective gas valve and wanting to return it for a refundAs is always the case with all electrical products, he was told that returning this gas valve for a refund isn’t an option since our policy is No Return on ElectricalThis is also clearly stated at the bottom of all of our invoices
At this point, Mr A*** called his plumber named BobMrA*** incorrectly stated in his complaint that Menyhart Plumbing called Bob, but that is because we do not have any contact information for Bob nor would we have had any reason for contacting himIronically, Bob does happen to be a cash customer of Menyhart Pluming & Heating Supply, but does not have an account with us as MrA*** also incorrectly stated in his complaintWhat actually did happen was that after Bob talked with MrA***, Bob then called our store and talked with John, who is our HVAC SpecialistBob explained to John that this guy named Mr A*** had called him regarding his furnace and gas valve that he purchased from us which was supposedly leaking gasSince we didn’t have any contact information for MrA***, John told Bob to please let Mr.A*** know that he should stop back here to our store with the gas valve and his receipt so that we could exchange his gas valve for him under warrantyAfter John’s conversation with Bob, we never heard from Bob again regarding this matter or from MrA***In his complaint, MrA*** stated that he tried calling John and was placed on hold for minutesThat seems like a pretty excessive time to wait on hold, but unfortunately, I cannot confirm whether that is true or falseBut instead of only calling John, MrA*** should have just stopped down here to our store and we would have exchanged the gas valve for him and had this situation resolvedI’m really not sure why he didn’t come back to our store, especially, if he was placed on hold for as hold as he claims
Last Tuesday, January 17th, MrA*** did finally come back here to our store with his gas valve and receipt and asked for a refundWe explained our policy regarding electrical parts to MrA*** and even pointed out that this policy was also stated and even circled on the bottom of his sales receiptWe offered to exchange his gas valve for MrA*** as John had told Bob that we would do for him if he stopped back to our storeThis was not satisfactory to MrA*** and he informed us that he already had paid someone else to fix his furnace and now just wanted a refund for this gas valveOnce again, we reminded MrA*** about our policy, asked why he didn’t just stop back to our store days ago when he started having trouble with this gas valve and again offered that we would be willing to exchange the gas valve for himAt this point, he started accusing us of “playing games” and switching our storyI explained to him that he was wrong because nothing changed on our end during this entire time, all he had to do was bring the gas valve back with his receipt and the situation would have been resolved days ago
At this point, the only solution that Menyhart Plumbing & Heating Supply can offer MrA*** is what we have said both directly to him and to his plumber Bob and that is that we can exchange this gas valve for himHaving extra parts on hand for a furnace is never a bad thing and many people, including myself, also keep extra parts next to my furnace in case they are ever needed at an inconvenient timeIf MrA*** would like to stop back here to our store, we will gladly exchange his gas valve for himIt is his choice what he would like to do
Sincerely,
Peter M***
Menyhart Plumbing & Heating Supply
January 23,
*** *** ***
I received your email notifying me of a complaint against Menyhart Plumbing & Heating Supply filed by our customer Mr*** *** January 11, As a family business that has been here in business since 1928, I believe that we
take these matters a little more seriously than perhaps a larger company and/or corporation mightSo now I would like to take this opportunity to reply and respond to this complaint because we definitely try very hard to avoid having any unhappy customers
I will confirm that MrA*** did purchase a furnace gas valve from Menyhart Plumbing & Heating Supply as stated in his complaint, but the rest of MrA***’s complaint is not entirely accurate or true so I will explain the factsI don’t have the exact date of sale, but shortly after purchasing the gas valve, MrA*** stated that he called Menyhart Plumbing & Heating Supply complaining of a defective gas valve and wanting to return it for a refundAs is always the case with all electrical products, he was told that returning this gas valve for a refund isn’t an option since our policy is No Return on ElectricalThis is also clearly stated at the bottom of all of our invoices
At this point, Mr A*** called his plumber named BobMrA*** incorrectly stated in his complaint that Menyhart Plumbing called Bob, but that is because we do not have any contact information for Bob nor would we have had any reason for contacting himIronically, Bob does happen to be a cash customer of Menyhart Pluming & Heating Supply, but does not have an account with us as MrA*** also incorrectly stated in his complaintWhat actually did happen was that after Bob talked with MrA***, Bob then called our store and talked with John, who is our HVAC SpecialistBob explained to John that this guy named Mr A*** had called him regarding his furnace and gas valve that he purchased from us which was supposedly leaking gasSince we didn’t have any contact information for MrA***, John told Bob to please let Mr.A*** know that he should stop back here to our store with the gas valve and his receipt so that we could exchange his gas valve for him under warrantyAfter John’s conversation with Bob, we never heard from Bob again regarding this matter or from MrA***In his complaint, MrA*** stated that he tried calling John and was placed on hold for minutesThat seems like a pretty excessive time to wait on hold, but unfortunately, I cannot confirm whether that is true or falseBut instead of only calling John, MrA*** should have just stopped down here to our store and we would have exchanged the gas valve for him and had this situation resolvedI’m really not sure why he didn’t come back to our store, especially, if he was placed on hold for as hold as he claims
Last Tuesday, January 17th, MrA*** did finally come back here to our store with his gas valve and receipt and asked for a refundWe explained our policy regarding electrical parts to MrA*** and even pointed out that this policy was also stated and even circled on the bottom of his sales receiptWe offered to exchange his gas valve for MrA*** as John had told Bob that we would do for him if he stopped back to our storeThis was not satisfactory to MrA*** and he informed us that he already had paid someone else to fix his furnace and now just wanted a refund for this gas valveOnce again, we reminded MrA*** about our policy, asked why he didn’t just stop back to our store days ago when he started having trouble with this gas valve and again offered that we would be willing to exchange the gas valve for himAt this point, he started accusing us of “playing games” and switching our storyI explained to him that he was wrong because nothing changed on our end during this entire time, all he had to do was bring the gas valve back with his receipt and the situation would have been resolved days ago
At this point, the only solution that Menyhart Plumbing & Heating Supply can offer MrA*** is what we have said both directly to him and to his plumber Bob and that is that we can exchange this gas valve for himHaving extra parts on hand for a furnace is never a bad thing and many people, including myself, also keep extra parts next to my furnace in case they are ever needed at an inconvenient timeIf MrA*** would like to stop back here to our store, we will gladly exchange his gas valve for himIt is his choice what he would like to do
Sincerely,
*** ***
Menyhart Plumbing & Heating Supply