Chapman's Printing & Graphics Inc.

Initial Business Response /* (1000, 6, 2015/11/09) */
On 9/2/the customer entered into an agreement to purchase Bedroom furniture from *** ***,with the furniture being supplied by Colfax Furniture.Once *** ***
***finances their customer they then purchase the furniture
from Colfax Furniture,making *** ***responsible for any repair or replacement.When the customer contacted Colfax Furniture Customer Service Deptthis was explained to the customer and our customer service rep.also contacted ***to report the customer complaint
Colfax Furnitures contract is with our customer ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager named brooke told me all payments made would be applied back to the account upon picking something else out the rewards program they refused to credit back and the taxes her manager client stated being that it had already paid what I put in could not be refundedThey then charged me a percent day same as cash fee ahead of time on top of the payment and my entire payment of was not applied to the accountThis company is terrible and take people money and don't explain thoroughly and expect us to be ok with it and I am not by farIf they had of done things correctly and in order they would have owed me from what I already had paid in but that is not what they did I had to pay them an additional in order to pay this account off the payments that was not showing up in their system brooke instructed me to file a dispute for those payments due to them not showing on there sideAll my payments and documentation was taken to them they drew out payments of and then accredited the system of only Client refuse to return all monies paid in order to complete this transaction I had to pay moreI have all my documentation and payments that have been rendered to this companyWhen I told brooke about the they took from me she just smiled in my faceI will be taking them to courtThis *** company is a bunch of crooks
Final Business Response /* (4000, 16, 2015/12/04) */
On 9/2/*** *** entered into an agreement to purchase bedroom furniture from *** *** ( *** ), with the furniture being supplied by Colfax Furniture.Once *** *** finances their customer they then purchase the furniture from Colfax , making *** *** ***responsible for any repair or replacement
Colfax Furnitures contract is with our customer *** *** ***
Final Consumer Response /* (4200, 18, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are still giving me the run aroundHow can you operate in the same business and not know what is going on in your businessI am not understanding nor following the repetitious lingoColfax prints the receipts out and they sent someone out to pick up the furniture in which all documentations are filedI was charge percent for the days same as cashMy taxes were taken out and not given back and my payments were not refunded as I was told by brooke and then clint decided no no explanation where my money was going why it wasn't being fully refund you can't take someone money and conduct business the way that they do and expect it to be ok and nothing be done about itThey are crooks and they don't care about the customers at all youAll my phone calls all the times I showed up and I got the complete run aroundAll I was told by brooke was if I didn't like they way they handled things then just dispute it and smiled in my face because I wasn't getting a refund and that the way it was going to be I either take it or leave it.They took my money and would not refund it and it is not okI was told by the guy that picked up the furniture that they could not do repairs on the furniture that they only handle little jobs as dresser drawers etcthat was two months going into the third month someone came out after I contacted their head officeThe furniture I purchased three months ago was paid in full and they were suppose to give me a refund but they didn't they charged percent for the day same as cash payoff so I paid it to make the balance zero so I wouldn't go to jail by nutting up in their establishmentSo someone please tell me.How is that so? How can they do that? I had already paid in over for account in a months time I have all my documentation from my bank where I paid theses crooksday same as cash is just that you don't separate what a person pays in at your own discretion and not tell them where it is going and why it has not been applied to the account the system is set up for auto draft on top of my automatic draft paymentsI over paid them and they are refusing to repay me what they owe meSo I will be taking colfax as well as *** to court

Gary, the store manager, spoke to the customer and worked out were will deliver the back ordered piece when it arrives. Unfortunately there was a issue on the manufacturing side that has caused the material/fabric to be delayed causing back orders on the particular product line

Initial Business Response /* (1000, 6, 2015/08/27) */
Contact Name and Title: Jan L***-Operations Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@colfaxfurniture.net
All furniture has been returned by customer and she has received a full refund
Initial Consumer Rebuttal /*
(2000, 8, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi, I will be happy to offer her a 15% refund as a discount. Usually we do a 5-10% discount for floor models.... I am sorry that there has been a communication problem. The store manager can take care of the refund. If this is satisfactory, I can have the refund processed
ASAP. Thank you,Greg