Chantilly Lace Ltd.

Review: On November 29th I purchased a dress from Chantilly Lace and put a $200.00 deposit down, and left the dress at Chantilly Lace. On January 16th 2015 I went to try the dress on with one of my bridesmaids and when I did I paid $520.00 on the dress. Then on January 19th I went to the Va Bridal Show in Roanoke, and won the grand prize, the Dream Wedding at [redacted] After I won I found the owners daughter at her booth at the show (I can't remember her name, She was the representative for Chantilly Lace there) and asked her "What about the dress? I have to use the vendor supplied with the prize." and she told me that everything should be fine, and that I would be able to get my money back and that she would call me the next week to let me know. After a day or two of no phone calls I called them, and the owners daughter (who I spoke to at the bridal show) told me that she hadn't had a chance to talk to her mom yet but when she did, she would call me. After a week of no phone calls, again I called her. The daughter answered again and gave me the same answer as before, that she would call me after talking to her mom. That weekend I called again, this time a different employee answered and told me that she would call the owners daughter and give me a call back that night or the next day, which never happened. After a month of not hearing anything I called.. again. The same employee answered and informed me that she had talked to the owners daughter the last time I called (and yet never called to inform me) and that they would only give me store credit and not a refund. This astounded me because the dress has never left the store, nor has it had any alterations, and plus its a stock dress that they could easily sell to someone else.Desired Settlement: My desired settlement would be for Chantilly Lace to give me a full refund and consider changing their policy on refunds.

Business

Response:

[redacted] stated services are not transferable and have no value. Policy is stated on receipt.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

None of your employees state that there are no refunds while their filling out the receipt behind the counter, and I'm confused, what services?.

Regards,