Changes Salon & Spa

I got my nails done at Changes Spa in July 2022 and the owner, who was very friendly, chatted with me and suggested that I do something with my very long blond hair. She suggested a body wave and low lights to add a darker contrast in my very blond hair. I was so excited about a new change so I booked a hair appointment for August 16th 2022. My hair stylist was Chiara who was friendly enough. For the body wave she used small perm rods and instead of giving me low light (streaks) she just dyed the roots of my hair. I showed her and the owner, Caroline, a picture of what I wanted and I kept showing this to the stylist as I was starting to get concerned. Last came the haircut and she chopped all of my long hair (half way down my back) off as short as above chin level. It will take me years to grow it back. The perm was so tight that it's just frizz. The dye she put on my root area turned out orange in colour. The hair was chemically burned so broken right down to the roots. When I run my hand through it, it feels like a man's stubbly 5'oclock shadow. I contacted the owner, Caroline, the next day and cried on the phone to her. I asked for my money back as I paid almost $300 for the hair services. She refused to give me my money back.. She did offer to do a treatment on it as she said it would fix the frizz. The next day she gave me a conditioning treatment and tried to fix my uneven bangs. She did give me free of charge two hair products to help with the damage. She could do nothing for my orange roots. She did acknowledge that my hair was very short. still, she refused to return my money to me. The damage to my hair is so extreme that I bought a wig and wear it every day now.

Through *** Changes offers a 60 min teeth whitening service when it is only 15 minutes.
I purchased a *** for Changes, and booked an appointment for my 60 minute teeth whitening. When I arrived I was told it is only a 15 minute treatment. This was November 26, 2019 at 1pm.
They advertise a professional treatment and say that a waiver will need to be signed.
They never showed me a waiver and the treatment was not professional. It was a tray that can be completed at home. It was also all one piece, meaning the client can't open their mouth at all. I wasn't given any instruction and my mouth was filling with foam. I typed a note on my phone asking if I was allowed to swallow and I was told no. I typed another note saying I needed to spit and she seemed annoyed. I felt like I was choking on foam the entire time. I tried to make it through a new tray but again could not stand it the full 15 minutes, I only lasted 5.
The lady falsely assessed that my teeth were "5 shades whiter", I saw no difference. What I did see was that my entire gum line was completely bleached. I was then warned that this happens and "it will go away".
It did not. My lips and entire front of my mouth and face started to swell and continually worsened through the day. I looked like I had a botched Botox job and I have the pictures if you need. Eating is painful and I was wondering if I should go to a doctor. I just began to notice an improvement now, 30ish hours later.
It was a bit of a fight with *** to receive a refund, but after my third complaint I did get my money back.
I will never return to Changes, but I am concerned for others. The reviews that come up first are good. After I experienced chemical burns, I looked further and found other reviews warning of the same. It's not ok that these are hidden.

Thank you,
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I am not the type to usually do this.. however I am very disturbed and upset about my hair treatment I received from this hair salon. I purchased a *** for a hair cut, deep condition, and balayage treatment.

My appointment was on Sunday, April 14th at 11:45, with ***. I understand that I had long dark hair so that this was going to be a process. I showed her an image of what I was hoping to achieve this day, I am not an unreasonable person and understood I was not going to get exactly what I wanted. I did not come in to the salon expecting platinum blonde balayage, I have dark hair I knew it would pull a warm colour with the bleach. We had discussed this.

She applied the bleach, and we had a pleasant conversation and made me feel somewhat comfortable, and then once the bleach was on she put me under the hair dryer. I was maybe under there for 10-15 minutes and she came to check on me. She looked at my hair and said 'this is going to be as good as we get for this sitting.? I was a little taken back as usually when I have my hair bleached, it sits for 45 min to an hour, I have dark hair so this is my norm.

She took me to the sink and advised that my hair was orange and offered different options to correct it, by putting in a temporary fun colour. She offered purple, blue, pink.. and I had chosen blue. She applied the temporary colour, which went greenish blue, I'm a positive person and try to make the best out of every situation. She took me back to the chair and finished cutting my hair and proceeded to style it. I told myself I could live with the colour as it was temporary, even though it is not what I hoped I'd be leaving this salon with. She put curls in my hair so I could not really make out the cut and it looked okay. I told myself I could rock it until I could come back. (By the way I did NOT get my deep conditioning)

This morning I straightened my hair, and it is unbelievably choppy, there was no blending attempt what so ever. And honestly, it looks like a four year with safety scissors.

This is unacceptable, I tried to be reasonable and tell myself that it will get fixed. I however have lost all hope in this salon and do not trust them with my hair to fix this. With this I would like a full refund. I request this because I will need to go to a new salon and pay $200 maybe more dollars at a new salon to correct my ruined hair.

I sent them this email, along with pictures including, my hair before I came into the salon, what I had requested, and my hair leaving the salon.

Someone gave me a call back and advised me that due to their policy, they would not give me a refund. However, they advised me that they do offer a complimentary satisfactory appointment where I could come in and have *** fix my hair to get more of what I wanted. I advised them that I do not trust *** with my hair and that this would not work for me. She then told me that no hair stylist would leave bleach in my hair for 45 min to an hour as it could severely damage my hair, that *** is an excellent stylist that does excellent work.

I advised them, this is not the case as my hair looks choppy, she then said that that was the type of cut a bob called for and that she had one just like that. I said this will not do that I want my money back, she then said they do not give full refunds. I asked that I want something back as this has to get fixed. She then suggested that I come back in, I said that I will never go to the establishment again. It got heated, and I did swear at them and hung up. I do regret that as I am not that type of person who loses their cool like that. I am just so upset how everything was handled. I had bad cuts/colours before and the stylists would say I do not have to pay until I like the results, because I prepaid through *** I could not suggest this.

I would just like my $93.00 back as I did not get anything close to what I asked for and I need to go elsewhere to fix my hair that will cost me double what I originally paid. I do not feel I am being unreasonable in this request. I wanted a service that was not provided, therefore I should not have to pay.
Product_Or_Service: Hair Cut, Deep Conditioning, Balayage Treatment