Changed You

I tried a free trail of skin product. Didn't like the product so I called to cancel product get my refund back. I sent the product back on 4/19/2017
I ordered the product in April. Didn't like it so I sent it back on April 19th to get my refund. I have called numerous times but they keep telling me they have tried several times to put it back in account,but that was a lie. They told me there was a hold on my account,so I called the bank to see if that was true but of course that was a lie. I even asked them to send me a check. They keep telling me it is in the mail. That is a lie. I even sent a complaint to Customerservice and they told me I had to call,so that is what I have been doing. I asked once to talk to a supervisor and they put me on hold and then hung up on me. I understand that there is a restocking fee but they refuse to give me anything back. I have did my part to resolve this but now I would like some help. All they do is give me the runaround It has been 3 months and I still haven't received any refund. I have cancelled prouduct before and haven't had any trouble getting my refund so why are they being so stubborn. I hope we can get this resolved I ordered the product on 4/4/2917. There are two order numbers they are *** and ***. The payment amounts are 95.13 and 89.13. I paid with a visa debit card. I have just talked to customer service representatives.
Thank you

On 4/4, I ordered trial of 2 products. Tried for a couple of days & wasn't satisfied with product. On 4/11, contacted company for a "cancellation number" & sent email confirming phone call. On 4/12, sent return package to company. On 4/19, company had a. hold on a total of $184.26 (89.13 + 95.13)from my account. I called company & was told that return had not been received. On 4/20 charges were hard posted against my account. I called again on 4/21 and was told that return still had not been received. On 4/24, I contacted my local PO and had them track package & was informed that package had been received at*** & gone out for delivery on same day. I called company again & was told that return had been received and when I asked when funds would be returned to my account, I was told 3-5 days. On 4/28, I called company again and asked about funds being returned and was told by that rep that a refund takes 7-12 days. Every time that I emailed company, I was sent an "auto response" that account details could not be discussed in an email and I should call company for assistance. When I asked what exactly could be discussed through their "customer service" email, I again received the auto response.