Champlain Farms

To Whom It May Concern: We just received notice of complaint today, February 13, 2018 and have seen nothing else regarding this claim before today. On January 3, 2018, [redacted], one of our usual customers stopped in and asked us to charge a battery for her. I was not here at the time...

of drop off, but I personally took the battery off of the front seat of her car and my shop helper put it on the charger for me. I am the office manager. Near the end of our workday, my automotive technician took the battery off of the charger and replaced it in Ms. [redacted] car and put the other battery back in the front seat. When Ms. [redacted] picked up her car, my technician told Ms. [redacted] that she really needed a new battery, as hers had already gone flat and that this charge might not last long. No batteries where left in either dirt or snow at any time. As I personally carried Ms. [redacted] battery into our shop and then the technician drove her car into the shop and replaced the battery inside. Her boyfriend called us the next day and asked about the batteries and we told him that we did exactly what was asked and that we didn’t have any batteries with the cold crank amperage that his friend said his battery was. The boyfriend hung up and we never heard from them again. Both [redacted] and her boyfriend are welcome to come to our shop and see for themselves but they did not ask for their money back then and we didn’t have any reason to lie to them. We are always willing to work with our customers at the time of the issue. The boyfriend was extremely short with me on the phone and hung up abruptly. We had no reason to keep either of their batteries and have not sent any cores out for refund and we cannot refund labor, as standard procedure in our industry. Correction: I do remember the boyfriend asking for money back, but I told him we are unable to refund labor costs and he was very angry with me and hung up. I am sending a copy in the mail as well. Sincerely, [redacted]Office ManagerState Street Auto[redacted]