Champion Liquidation

We were asked to provide a response regarding the complaint filed The customer ordered the product through [redacted] They filed their claim through [redacted] and [redacted] denied their claim,therefore we are not obligated to provide a refundThank you,JoanneChampionLiquidation [redacted]

We were asked to provide a response regarding the complaint filed.  The customer ordered the product through [redacted].  They filed their claim through [redacted] and [redacted] denied their claim,therefore we are not obligated to provide a refund. Thank...

you,JoanneChampionLiquidation[redacted]

Review: I purchased [redacted] Shower Gel, Dark Temptation, 12-Ounce Bottle (Pack of 6) from Champion Liquidation's [redacted] store on 9/15/2014. When I received the package, one of the bottles had leaked out and gotten all over the other bottles. The person from Champion Liquidation that I spoke with said they would only give me a $2 refund (which I personally don't feel is enough considering the hassle of rinsing off all of the bottles and having one almost empty because it leaked out). Whoever I spoke with said it would only take a day for the refund to process into my account, however it has been a week and there is still no refund. They are also claiming that I paid with a credit card, however I paid for this order completely with [redacted] gift cards, which I have proof of. I have contacted them three times since then and I have not gotten a response yet.Desired Settlement: I would like a refund for all of the hassle I have gone through trying to get the matter resolved. Full refund would be nice, but I have a feeling that's not going to happen...

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Champion Liquidation regarding complaint ID [redacted].

Regards,

Business

Response:

Champion Liquidators <[email protected]>

12:01 PM (3 hours ago)

to me

To whom I may concern

A refund was issued 9/30/14for $2 the customer

Was informed of this many times.

Partial Refunds

Product

Qty

Price

Refund

Type

Status

1

$9.99

$2.00

Refund

Refund Successful - 9/30/2014

Sub-Total:

$2.00

Tax:

$0.00

Shipping & Handling:

$0.00

Recycling Fee:

$0.00

Refund Total:

$2.00

Thank you

Debb M[redacted]