Champion Farms Apartments

I am writing in response to the Revdex.com complain *** submitted by *** *** on 11.2.17.I apologize for the delay in our response as this notification just came to my todayFortunately, we have already addressed and resolved this matter to *** *** satisfaction.I returned a call from
our customer service line on and personally spoke to *** ***At this time, he fully informed me of the incident that occurred at *** ***This was a result of exterior work being completed and was an unforeseeable incident.Based upon the information and value details *** provided to me, I committed to following up the following Monday, In the meantime, *** did send photographs for my reviewOn 11.6.17, I contacted *** and had further questions regarding his valuables.After reviewing the details of this incident, on 11.7.17,the decision was made to issue *** a gift card in the value of $for the replacement of his damaged itemsThis decision was made not based on liability or obligation, but on the value of his residency and in an effort to provide exceptional customer serviceAs these situations can occasionally occur, it is our practice to gather the details and make agood business decisionIn his case, this was an oddity and our organization felt that this was simply the right thing to do given the nature of the circumstances.*** was notified of this decision and he was happy with the resolution providedHe received his gift on and acknowledged it’s receipt.At this time, I do believe we have mutually resolved this concern and that *** *** is satisfied with the timeliness of our response and the end result.Please contact me directly should you have any further questions regarding this matter.Respectfully, *** ***